HP CM2320 manual Solve issues with color documents, Information pages on page 168. If no

Problem Cause Solution

An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).

Software settings might affect image	In your software program, change the
printing.	tone (darkness) of the field in which the
	repeated image appears.
	In your software program, rotate the
	whole page 180° to print the lighter
	image first.
The order of images printed might affect	Change the order in which the images
printing.	are printed. For example, have the lighter
	image at the top of the page, and the
	darker image farther down the page.

A power surge might have affected the device.

If the defect occurs later in a print job, turn the device off for 10 minutes, and then turn on the device to restart the print job.

Solve issues with color documents

This section describes issues that can occur when you print in color.

Problem Cause Solution

Only black is printing when the document should be printing in color.

Color mode is not selected in your	Select color mode instead of grayscale
program or printer driver.	mode.
The correct printer driver might not be	Select the correct printer driver.
selected in the program.
The device might not be correctly	Print a Configuration page (see
configured.	Information pages on page 168). If no
	color appears on the Configuration page,
	contact HP Support. See the support
	flyer that came in the box.

One or more colors are not printing, or are inaccurate.

Sealing tape might be on the print	Verify that the sealing tape has been
cartridges.	completely removed from the print
	cartridges.
The media might not meet HP	Use a different paper, such as high-
specifications.	quality paper that is intended for color
	laser printers.
The device might be operating in	Verify that the device environment is
excessively humid conditions.	within humidity specifications.
One or more print cartridges might be	Replace any low print cartridges. See
defective.	Print cartridge on page 185.
The product is set to override the	Replace any low print cartridges. See
Replace [color] cartridge message and	Print cartridge on page 185.
to continue printing.

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