HP CM2320 manual Standard

Problem	Cause	Solution
The product is receiving faxes but is not	If the product is on a digital system, the	Disable the detect-dial-tone setting.
sending them.	system might be generating a dial tone	If the error persists, contact the system
	that the product cannot detect.
		service provider.
	A poor telephone connection might exist.	Try again later.
	The receiving fax machine might be	Try sending to another fax machine.
	malfunctioning.
	The telephone line might not be working.	Do one of the following:
		● Turn up the volume on the product
		and press Start Fax on the control
		panel. If a dial tone exists, the
		telephone line is working.
		● Perform a fax test to verify that the
		phone line works and is plugged
		into the correct port (see Perform a
		fax test on page 152).
Outgoing fax calls continue to be dialed.	The product automatically redials a fax	To stop the product from redialing a fax,
	number if the redial options are set to	press Cancel. Or change the redial
	On.	setting.

Sent faxes are not arriving at the receiving fax machine.

The receiving fax machine might be off	Call the recipient to verify that the fax
or might have an error condition, such as	machine is on and ready to receive
being out of paper.	faxes.
The originals might be incorrectly loaded.	Verify that the original documents are
	correctly loaded into the ADF input tray
	or flatbed scanner.

	A fax might be in memory because it is	If a fax job is in memory for any of these
	waiting to redial a busy number, other	reasons, an entry for the job appears in
	jobs that are ahead of it are waiting to be	the fax log. Print the fax activity log and
	sent, or the fax is set up for a delayed	check the Status column for jobs that
	send.	show a Pending designation.
Sent faxes include a block of gray	The glass-fax size might be set	Verify that the setting is correct.
shading at the end of each page.	incorrectly.
Sent faxes have data missing from the	The glass-fax size might be set	Verify that the setting is correct.
end of each page.	incorrectly.
The control panel shows a low-memory	The fax might be too large, or the	Try one of the following:
error.	resolution might be too high.	● Divide a large fax into smaller
		sections, and then fax them
		individually.
		● Clear stored faxes to make more
		memory available for outgoing
		faxes.
		● Configure the outgoing fax as a
		delayed fax, and then verify that it
		will send completely.
		● Make sure that the product is using
		the lowest resolution setting
		(Standard).

154 Chapter 12 Fax (fax models only) ENWW