Table 12-1Alert and warning messages (continued)

Control panel message

Description

Recommended action

 

 

 

Fax storage is full. Unable to answer call

Memory is full

Print out the private receive faxes or delayed

 

 

faxes. Clear the product memory.

 

 

 

Invalid entry

Invalid data or response.

Correct the entry.

 

 

 

No Dial Tone

The product could not detect a dial tone.

Check for a dial tone on the phone line by

 

 

pressing Start Fax.

 

 

Perform a fax test to verify that the phone line

 

 

works and is plugged into the correct port

 

 

(see Perform a fax test on page 152).

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

No document sent

The product did not scan any pages, or it did

Try sending the fax again.

 

not receive any pages from the computer to

 

 

transmit a fax.

 

 

 

 

No fax answer Redial pending

The receiving fax line did not answer. The

Allow the product to retry sending the fax.

 

product attempts to redial after a few minutes.

Call the recipient to ensure that the fax

 

 

 

 

machine is on and ready.

 

 

Check that you are dialing the correct fax

 

 

number.

 

 

Perform a fax test to verify that the phone line

 

 

works and is plugged into the correct port

 

 

(see Perform a fax test on page 152).

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

No fax answer. Canceled send

Attempts to redial a fax number failed, or the

Call the recipient to ensure that the fax

 

“Redial-no answer” option was turned off.

machine is on and ready.

 

 

Check that you are dialing the correct fax

 

 

number.

 

 

Check that the redial option is enabled.

 

 

Perform a fax test to verify that the phone line

 

 

works and is plugged into the correct port

 

 

(see Perform a fax test on page 152).

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

No fax detected

The product answered the incoming call but

Allow the product to retry receiving the fax.

 

did not detect that a fax machine was calling.

Perform a fax test to verify that the phone line

 

 

 

 

works and is plugged into the correct port

 

 

(see Perform a fax test on page 152).

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

ENWW

Solve fax problems 149

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HP CM2320 manual Fax storage is full. Unable to answer call, Invalid entry, No Dial Tone, No document sent, No fax detected