See HP ToolboxFX on | HP CM2320 specs

Problem	Cause	Solution

Marks repeatedly appear at even intervals on the printed side of the page.

The device is not set to print on the type	In the printer driver, select the Paper tab
of media on which you want to print.	and set Type is to match the type of
	paper on which you are printing. Print
	speed might be slower if you are using
	heavy paper.

Internal parts might have toner on them.	The problem typically corrects itself after
	a few more pages.

The paper path might need cleaning.	Clean the paper path. See Clean the
	product on page 191.

The fuser might be damaged or dirty.	To determine if the fuser has a problem,
	open the HP ToolboxFX and print the
	print-quality diagnostics page. See
	HP ToolboxFX on page 32.
	Contact HP Support. See the support
	flyer that came in the box.

A print cartridge may have a problem.	To determine which cartridge has a
	problem, open the HP ToolboxFX and
	print the print-quality diagnostics page.
	See HP ToolboxFX on page 32.

	Marks repeatedly appear at even			Internal parts might have toner on them.	The problem typically corrects itself after
	intervals on the unprinted side of the				a few more pages.
	page.
	page.			The paper path might need cleaning.	Clean the paper path. See Clean the
				The paper path might need cleaning.	Clean the paper path. See Clean the
					product on page 191.

				The fuser might be damaged or dirty.	To determine if the fuser has a problem,
					open the HP ToolboxFX and print the
					print-quality diagnostics page. See
					HP ToolboxFX on page 32.
					Contact HP Support. See the support
					flyer that came in the box.

	The printed page contains misformed			The media might not meet HP	Use a different paper, such as high-
	characters.			specifications.	quality paper that is intended for color
					laser printers.

				If characters are incorrectly formed so	Verify that the problem also occurs on
				that they produce a wavy effect, the laser	the Configuration page. If so, contact
				scanner might need service.	HP Support. See the support flyer that
					came in the box.

ENWW	Solve image-quality problems 221

Image 233

HP CM2320 manual See HP ToolboxFX on

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Trademark Credits Copyright and License Table of contents Connectivity Use product featuresPaper and print media Print tasks Scan CopyColor for Windows Manage and maintain the product Fax fax models onlyPhoto Appendix a Supplies and accessories Problem solve Appendix D Regulatory information Appendix B Service and supportAppendix C Specifications 269 Enww Product basics Model Memory-Card Model Product comparison Product features Front view Product walkaround Back view Interface ports Control panel Liquid Crystal Display HP Color LaserJet CM2320 control panelPage 1Copy setup menu Control-panel Setup menuControl-panel menus Use the control-panel menus Control-panel menus 2Reports menu 4Fax setup menu fax models only 3Photo setup menuQuestion using the arrow keys Menu Item Sub-menu item Description Fax Set-up Utility Answer mode Automatic Basic setup Time/DateFax Header Your fax number Company name On multiple pages 5System setup menu Legal Default paper type Lists available Paper setup Default paper size LetterCancel Automatic calibration the default is 15 minutes 6Service menu 7Network configuration menu Addresses are set, the product automatically restarts Function specific menusConfirmation before moving to the next one. After all three Send Send a fax Fax Resolution Standard FineRedial Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Supported operating systems for Windows Full software installation Print and scan driverSupported printer drivers for Windows HP Universal Print Driver UPD Upd UPD installation modes Select the correct printer driver for Windows Change printer-driver settings for Windows Priority for print settingsPrinters and Other Hardware Printer Remove software for Windows Software installation types for WindowsSupported utilities for Windows HP ToolboxFX Software for other operating systems HP Web JetadminOther Windows components and utilities Software Enww Use the product with Macintosh Change printer-driver settings for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Supported utilities for Macintosh Software installation types for MacintoshRemove software from Macintosh operating systems Enww Create and use printing presets in Macintosh Use features in the Macintosh printer driverPrint Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarks Print on both sides of the page duplex printing Use the Services menuUse automatic duplex printing Print on both sides manually Scanning tasks Scan Photo Enww Connectivity USB connection Supported network operating systems Printer sharing disclaimer Supported network protocols Service name Description2Network product discovery 3Messaging and management Install the product on a network View settings Configure the network productChange settings Network configuration Manual configuration Set passwordAutomatic configuration IP address IPv4 and IPv6 settings Link speed setting Enww Paper and print media Understand paper and print media use Supported paper and print media sizes Size Dimensions Tray Trays 21Supported paper and print media sizes 2Supported envelopes and postcards Enww Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientation Media type Special paper or print media guidelines Tray Load paper and print media Tray 2 or Enww Configure trays Use product features Archive print Economy settings Print lists of available fonts FontsSelect fonts Enww Print tasks Cancel a print job Open the printer driver Use features in the Windows printer driverUse printing shortcuts Set paper and quality options Set advanced printing options Set document finishing optionsObtain support and product-status information Print edge-to-edge originals Change print-quality settingsPrinter Features section. b In the Print All Text as Black Enww Copy Automatic document feeder ADF Load originals Flatbed glass Use copy Cancel a copy jobOne-touch copy Multiple copies Reduction/enlargement settings Adjust the default copy sizeReduce or enlarge copies Reduce or enlarge copies for the current job Change the default copy-collation setting Change the copy-collation settingChange the copy-collation setting for the current job Adjust the copy quality for the current job Copy settingsAdjust the default copy quality Color copies or black and white copies Mono Clean the scanner glass Define custom copy settingsAdjust the lighter/darker contrast setting Print or copy edge-to-edge Copy onto media of different types and sizes Media-size settingsMedia-type settings Change the default media-size setting Restore the copy-settings defaultsChange the default media-type setting Change the media size and type for the current job Copy a book Copy photos Make two-sided copies from one-sided documents Copy mixed-size originalsDuplex two-sided copy jobs Make two-sided copies from two-sided documents Change the default 2-Sided setting Copy two-sided documents manually Set the multiple-page flatbed copy setting Copy Color for Windows Manage color Manual color adjustmentAutomatic Print in Grayscale Color themes Setting description Setting optionsNeutral Grays Edge Control Match colors Match colors using the HP Basic Color Match tool Select Install more software Match colors using View Custom Colors Advanced color use Advanced color use Enww Scan Load originals for scanning Flatbed scanner Use scan Use the Scan featureScan methods Scan from the PC Set up destinations on the product Set up the product Scan To destinationsAdd destinations Delete destinations Scan to e-mail Configure scan-to-e-mailScan to a file or software program Send to a new e-mail recipient Send a scanned document to an e-mail recipient Scan to a memory card Edit the default scan paper sizeScan Details Image File Details Cancel scan Error Conditions Scanner FailuresScan from the HP Scanning software Memory card failures Cancel scan Scan file format Scan settingsScanner resolution and color Setting Recommended use Resolution and color guidelinesScan quality Color Scan a book Enww Scan a photo Scan Fax fax models only Fax features Install and connect the hardware SetupConnect to a telephone line Connect additional devices Set up fax with a telephone answering machine Setup for stand-alone fax Use fax set-up wizard on the PC Configure fax settingsUse the Fax Set-Up Utility Use the control panel to set the fax time, date, and header Use of common localized letters in fax headers Manage the phone bookUse the control panel to set the fax header Program Description Use phone-book data from other programsDelete phone book Create and edit speed dials Special dialing symbols and optionsManage speed dials Delete speed dials Manage group-dial entriesCreate and edit group-dial entries Delete an individual from a group-dial entry Set fax polling Send fax settings Change fax settingsSet the sound-volume settings Set the redial-on-busy option Set the dial-tone detectionSet autoredial Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set the resolution for the current fax job Set the default glass-size settingSet the default resolution setting Set tone-dialing or pulse-dialing Set the billing-code settingSet billing codes Use billing codes Use the rings-to-answer setting Receive fax settingsType of telephone line Recommended rings-to-answer setting Set or change number of rings-to-answer Set fax forwarding Set the answer mode Use autoreduction for incoming faxes Set up distinctive ring Block or unblock fax numbers Set the default fax reprint settingsCreate stamp-received faxes Make an extension telephone available to receive faxes Fax software Cancel a faxUse fax Use fax on a DSL, PBX, ISDN, or VoIP system Delete faxes from memory Fax from the flatbed scanner Send a faxVoIP Fax from the automatic document feeder ADF Enww Dial manually with the flatbed scanner Manual dial faxingDial manually with the automatic document feeder ADF Redial manually Send a fax to a group manually ad hoc faxing Use speed dials and group-dial entries Send a fax by using a speed dial Send a fax by using a group-dial entry Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a fax by dialing from a downstream phone Send a delayed fax Print a stored fax when private receive feature is on Use access codes, credit cards, or calling cardsReceive a fax Reprint a fax Receive faxes when fax tones are audible on the phone line Fax error messages Solve fax problemsAlert and warning message tables 1Alert and warning messages Fax memory full Canceling send Fax memory full Canceling recvFax recv. error Fax Send error Fax storage is full. Unable to answer call No fax answer. Canceled sendInvalid entry No Dial Tone Fax logs and reports Fax memory is retained when there is a loss of powerPrint all fax reports Print individual fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Perform a fax test Change error correction and fax speedSet the fax-error-correction mode Problem Cause Solution Problems sending faxesChange the fax speed Fax test on Standard Problems receiving faxes Messages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print all of the photos from the memory card Print a memory card thumbnail sheet Print and scan photos from a proof sheet Photo Manage and maintain the product Information pages Description How to printPCL, PCL 6, or PS font list Event log Diagnostics ServiceFax reports fax models only Reports on Status HP ToolboxFXView the HP ToolboxFX Set up e-mail alerts Set up status alertsAlerts Product information Fax phone book FaxFax Receive Enww Fax send log HelpFax receive log Junk Faxes Enww Device Information System Settings Print Quality Paper HandlingPrint Density Paper Types Print Settings Mail configuration Network SettingsMail PostScript Embedded Web server Features Security features Use HP Web Jetadmin softwareTurn on password protection using the embedded Web server Turn on password protection from the control panel Turn on private receive feature Check supplies status by using HP ToolboxFX Check supplies status by using the control panelManage supplies Check and order supplies HP policy on non-HP supplies Store suppliesHP fraud hotline Recycle supplies Print cartridge Replace supplies Enww Enww Information Memory DIMMs Install a memory Dimm Enww Clean the paper path Clean the product Clean the paper path from the product control panel Clean the paper path from HP ToolboxFX Enww Clean the lid backing Clean the scanner glass Enww Clean the exterior Firmware updates Enww Problem solve Step Verification step Possible problems Solutions Number Problem-solving checklistIs the power on? Does Ready appear Does the product receive a fax? Does the product copy? Does the product print from the computer? Restore the factory-set defaultsDoes the product scan to the computer? Does the device recognize and print from a memory card? 1Control-panel messages Control-panel messages Error Turn off then on Fan Error, Turn off then onCanceled copy. Clear document Comm. error Sender Csid Engine error, press OK Engine Comm. ErrorDoc feeder jam Clear, Reload Document feeder mispick. Reload Non-HP supply Installed Load Tray 1, Plain Size / CleaningScanner error #, Turn off then on Load paper Causes of jams Clear jams Clear jams in tray Where to look for jams Enww Clear jams in tray Clear jams in fuser area Clear jams in duplexer duplexing models only Clear jams in output bin Enww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Print problems Solve image-quality problemsPrint quality problems General print quality issues AaBbCc See HP ToolboxFX on HP ToolboxFX on Setting. See Control-panel menus Service menu item Less paperPrint media on Load paper and print media on Information pages on page 168. If no Solve issues with color documents See Match colors on Media-handling problemsPrint-media guidelines Solve print-media problems Page. See Information pages on Performance problemsPaper and print media on Prevent copy problems Copy problems See Clean the product on Image problemsSee Paper and print media on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Solve scanned-image problems Scan problemsProblem Cause Resolution and color on Be jammed. See Clear jams from the ADF From the ADF on Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems Are plugged in securely Print-quality checklist Fax problemsManage and configure printer drivers Temporarily change print-quality settings Change print-quality settings for all future jobs Solve connectivity problemsSolve direct-connection problems Verify that the product is on and online Network problemsResolve communication problems with the network Enww Solve common Windows problems Solve software problemsSolve common Macintosh problems 2Problems with Mac OS X v10.3 and Mac OS X Software troubleshooting Solve software problems Issue Cause Solution Solve PostScript PS errorsHardware troubleshooting Cannot connect to the Smtp Server Cause Solution Solve scan-to-e-mail problemsConnection to the Smtp server was lost Cause Solution Mail won’t send Cause Solution Cause Solution Supplies and accessories Order through service or support providers Order parts, accessories, and suppliesOrder directly from HP Order directly through the HP ToolboxFX software Paper-handling accessories Cable and interface accessoriesPart numbers Supplies User-replaceable parts Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Electrical specifications Physical specificationsTable C-1Physical specifications Table C-2Electrical specifications Paper and print media specifications Environmental specificationsTable C-3Environmental specifications1 Recommended Operating Storage Enww Regulatory information Environmental product stewardship program FCC regulations United States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Material restrictions PaperNon-US returns HP Color LaserJet CM2320 MFP Series Material Safety Data Sheet Msds For more information IC CS-03 requirements Additional statements for telecom fax productsTelephone Consumer Protection Act United States Additional statements for telecom fax products HP Color LaserJet CM2320 MFP Declaration of conformityHP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of Conformity ALL Regulatory Model Number2 BOISB-0701-02 Product Options Canadian DOC regulations Laser safetyCountry/region specific statements 六价铬 CrVI 溴溴苯 PBB EMI statement Taiwan Substances table China Enww ADF Index Enww Enww Msds Macintosh Enww Printing directly from the memory Enww Unix Msds Enww