Problem solve, Appendix a Supplies and accessories | HP CM2320

Fax	172
Help	174
System Settings	176
Print Settings	178
Network Settings	179
E-mail	179
Embedded Web server	180
Features	180
Use HP Web Jetadmin software	181
Security features	181
Turn on password protection using the embedded Web server	181
Turn on password protection from the control panel	181
Turn on private receive feature	182
Manage supplies	183
Check and order supplies	183
Replace supplies	185
Clean the product	191
Firmware updates	197
15 Problem solve
Problem-solving checklist	200
Restore the factory-set defaults	202
Control-panel messages	203
Clear jams	207
Causes of jams	207
Where to look for jams	208
Clear jams in tray 1	208
Clear jams in tray 2	208
Clear jams in tray 3	210
Clear jams in fuser area	211
Clear jams in output bin	212
Clear jams in duplexer (duplexing models only)	212
Clear jams from the ADF	215
Avoid repeated jams	218
Solve image-quality problems	219
Print problems	219
Copy problems	227
Scan problems	232
Fax problems	236
Optimize and improve image quality	236
Solve connectivity problems	237
Solve direct-connection problems	237
Network problems	238
Solve software problems	240
Solve common Windows problems	240
Solve common Macintosh problems	240
Solve PostScript (PS) errors	242
Solve scan-to-e-mail problems	243
Appendix A Supplies and accessories

ENWW

vii

Image 9

HP CM2320 manual Problem solve, Appendix a Supplies and accessories

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Trademark Credits Copyright and License Table of contents Connectivity Use product featuresPaper and print media Print tasks Copy Color for WindowsScan Fax fax models only PhotoManage and maintain the product Appendix a Supplies and accessories Problem solve Appendix B Service and support Appendix C SpecificationsAppendix D Regulatory information 269 Enww Product basics Model Memory-Card Model Product comparison Product features Front view Product walkaround Back view Interface ports Control panel Liquid Crystal Display HP Color LaserJet CM2320 control panelPage 1Copy setup menu Control-panel Setup menuControl-panel menus Use the control-panel menus Control-panel menus 2Reports menu 4Fax setup menu fax models only 3Photo setup menuQuestion using the arrow keys Menu Item Sub-menu item Description Fax Set-up Utility Answer mode Automatic Basic setup Time/DateFax Header Your fax number Company name On multiple pages 5System setup menu Legal Default paper type Lists available Paper setup Default paper size LetterCancel Automatic calibration the default is 15 minutes 6Service menu 7Network configuration menu Function specific menus Confirmation before moving to the next one. After all threeAddresses are set, the product automatically restarts Send Send a fax Fax Resolution Standard FineRedial Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Supported operating systems for Windows Full software installation Print and scan driverSupported printer drivers for Windows HP Universal Print Driver UPD Upd UPD installation modes Select the correct printer driver for Windows Change printer-driver settings for Windows Priority for print settingsPrinters and Other Hardware Printer Remove software for Windows Software installation types for WindowsSupported utilities for Windows HP ToolboxFX Software for other operating systems HP Web JetadminOther Windows components and utilities Software Enww Use the product with Macintosh Change printer-driver settings for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Software installation types for Macintosh Remove software from Macintosh operating systemsSupported utilities for Macintosh Enww Create and use printing presets in Macintosh Use features in the Macintosh printer driverPrint Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarks Print on both sides of the page duplex printing Use the Services menuUse automatic duplex printing Print on both sides manually Scanning tasks Scan Photo Enww Connectivity USB connection Supported network operating systems Printer sharing disclaimer Supported network protocols Service name Description2Network product discovery 3Messaging and management Install the product on a network View settings Configure the network productChange settings Network configuration Manual configuration Set passwordAutomatic configuration IP address IPv4 and IPv6 settings Link speed setting Enww Paper and print media Understand paper and print media use Supported paper and print media sizes Size Dimensions Tray Trays 21Supported paper and print media sizes 2Supported envelopes and postcards Enww Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientation Media type Special paper or print media guidelines Tray Load paper and print media Tray 2 or Enww Configure trays Use product features Archive print Economy settings Fonts Select fontsPrint lists of available fonts Enww Print tasks Cancel a print job Open the printer driver Use features in the Windows printer driverUse printing shortcuts Set paper and quality options Set document finishing options Obtain support and product-status informationSet advanced printing options Change print-quality settings Printer Features section. b In the Print All Text as BlackPrint edge-to-edge originals Enww Copy Automatic document feeder ADF Load originals Flatbed glass Use copy Cancel a copy jobOne-touch copy Multiple copies Reduction/enlargement settings Adjust the default copy sizeReduce or enlarge copies Reduce or enlarge copies for the current job Change the copy-collation setting Change the copy-collation setting for the current jobChange the default copy-collation setting Adjust the copy quality for the current job Copy settingsAdjust the default copy quality Color copies or black and white copies Mono Clean the scanner glass Define custom copy settingsAdjust the lighter/darker contrast setting Print or copy edge-to-edge Media-size settings Media-type settingsCopy onto media of different types and sizes Change the default media-size setting Restore the copy-settings defaultsChange the default media-type setting Change the media size and type for the current job Copy a book Copy photos Copy mixed-size originals Duplex two-sided copy jobsMake two-sided copies from one-sided documents Make two-sided copies from two-sided documents Change the default 2-Sided setting Copy two-sided documents manually Set the multiple-page flatbed copy setting Copy Color for Windows Manage color Manual color adjustmentAutomatic Print in Grayscale Color themes Setting description Setting optionsNeutral Grays Edge Control Match colors Match colors using the HP Basic Color Match tool Select Install more software Match colors using View Custom Colors Advanced color use Advanced color use Enww Scan Load originals for scanning Flatbed scanner Use scan Use the Scan featureScan methods Scan from the PC Set up destinations on the product Set up the product Scan To destinationsAdd destinations Delete destinations Configure scan-to-e-mail Scan to a file or software programScan to e-mail Send to a new e-mail recipient Send a scanned document to an e-mail recipient Scan to a memory card Edit the default scan paper sizeScan Details Image File Details Cancel scan Error Conditions Scanner FailuresScan from the HP Scanning software Memory card failures Cancel scan Scan settings Scanner resolution and colorScan file format Setting Recommended use Resolution and color guidelinesScan quality Color Scan a book Enww Scan a photo Scan Fax fax models only Fax features Install and connect the hardware SetupConnect to a telephone line Connect additional devices Set up fax with a telephone answering machine Setup for stand-alone fax Use fax set-up wizard on the PC Configure fax settingsUse the Fax Set-Up Utility Use the control panel to set the fax time, date, and header Manage the phone book Use the control panel to set the fax headerUse of common localized letters in fax headers Use phone-book data from other programs Delete phone bookProgram Description Special dialing symbols and options Manage speed dialsCreate and edit speed dials Delete speed dials Manage group-dial entriesCreate and edit group-dial entries Delete an individual from a group-dial entry Set fax polling Change fax settings Set the sound-volume settingsSend fax settings Set the dial-tone detection Set autoredialSet the redial-on-busy option Set the redial-on-communication-error option Set light/dark and resolutionSet the default light/dark contrast setting Set resolution settings Set the default glass-size setting Set the default resolution settingSet the resolution for the current fax job Set tone-dialing or pulse-dialing Set the billing-code settingSet billing codes Use billing codes Use the rings-to-answer setting Receive fax settingsType of telephone line Recommended rings-to-answer setting Set or change number of rings-to-answer Set fax forwarding Set the answer mode Use autoreduction for incoming faxes Set up distinctive ring Set the default fax reprint settings Create stamp-received faxesBlock or unblock fax numbers Make an extension telephone available to receive faxes Cancel a fax Use faxFax software Use fax on a DSL, PBX, ISDN, or VoIP system Delete faxes from memory Send a fax VoIPFax from the flatbed scanner Fax from the automatic document feeder ADF Enww Manual dial faxing Dial manually with the automatic document feeder ADFDial manually with the flatbed scanner Redial manually Send a fax to a group manually ad hoc faxing Use speed dials and group-dial entries Send a fax by using a speed dial Send a fax by using a group-dial entry Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a fax by dialing from a downstream phone Send a delayed fax Print a stored fax when private receive feature is on Use access codes, credit cards, or calling cardsReceive a fax Reprint a fax Receive faxes when fax tones are audible on the phone line Fax error messages Solve fax problemsAlert and warning message tables 1Alert and warning messages Fax memory full Canceling send Fax memory full Canceling recvFax recv. error Fax Send error Fax storage is full. Unable to answer call No fax answer. Canceled sendInvalid entry No Dial Tone Fax logs and reports Fax memory is retained when there is a loss of powerPrint all fax reports Print individual fax reports Set the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modePerform a fax test Problem Cause Solution Problems sending faxesChange the fax speed Fax test on Standard Problems receiving faxes Messages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print photos directly from the memory card Print individual photos from the memory cardPrint a range of photos from the memory card Print all of the photos from the memory card Print a memory card thumbnail sheet Print and scan photos from a proof sheet Photo Manage and maintain the product Information pages Description How to printPCL, PCL 6, or PS font list Event log Diagnostics ServiceFax reports fax models only Reports on HP ToolboxFX View the HP ToolboxFXStatus Set up e-mail alerts Set up status alertsAlerts Product information Fax Fax ReceiveFax phone book Enww Fax send log HelpFax receive log Junk Faxes Enww Device Information System Settings Print Quality Paper HandlingPrint Density Paper Types Print Settings Mail configuration Network SettingsMail PostScript Embedded Web server Features Security features Use HP Web Jetadmin softwareTurn on password protection using the embedded Web server Turn on password protection from the control panel Turn on private receive feature Check supplies status by using HP ToolboxFX Check supplies status by using the control panelManage supplies Check and order supplies HP policy on non-HP supplies Store suppliesHP fraud hotline Recycle supplies Print cartridge Replace supplies Enww Enww Information Memory DIMMs Install a memory Dimm Enww Clean the paper path Clean the product Clean the paper path from the product control panel Clean the paper path from HP ToolboxFX Enww Clean the lid backing Clean the scanner glass Enww Clean the exterior Firmware updates Enww Problem solve Step Verification step Possible problems Solutions Number Problem-solving checklistIs the power on? Does Ready appear Does the product receive a fax? Does the product copy? Does the product print from the computer? Restore the factory-set defaultsDoes the product scan to the computer? Does the device recognize and print from a memory card? 1Control-panel messages Control-panel messages Error Turn off then on Fan Error, Turn off then onCanceled copy. Clear document Comm. error Sender Csid Engine error, press OK Engine Comm. ErrorDoc feeder jam Clear, Reload Document feeder mispick. Reload Non-HP supply Installed Load Tray 1, Plain Size / CleaningScanner error #, Turn off then on Load paper Causes of jams Clear jams Clear jams in tray Where to look for jams Enww Clear jams in tray Clear jams in fuser area Clear jams in duplexer duplexing models only Clear jams in output bin Enww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Print problems Solve image-quality problemsPrint quality problems General print quality issues AaBbCc See HP ToolboxFX on HP ToolboxFX on Setting. See Control-panel menus Service menu item Less paperPrint media on Load paper and print media on Information pages on page 168. If no Solve issues with color documents Media-handling problems Print-media guidelinesSee Match colors on Solve print-media problems Performance problems Paper and print media onPage. See Information pages on Prevent copy problems Copy problems See Clean the product on Image problemsSee Paper and print media on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Solve scanned-image problems Scan problemsProblem Cause Resolution and color on Be jammed. See Clear jams from the ADF From the ADF on Scan-quality problems Prevent scan-quality problemsSolve scan-quality problems Are plugged in securely Print-quality checklist Fax problemsManage and configure printer drivers Temporarily change print-quality settings Solve connectivity problems Solve direct-connection problemsChange print-quality settings for all future jobs Network problems Resolve communication problems with the networkVerify that the product is on and online Enww Solve common Windows problems Solve software problemsSolve common Macintosh problems 2Problems with Mac OS X v10.3 and Mac OS X Software troubleshooting Solve software problems Solve PostScript PS errors Hardware troubleshootingIssue Cause Solution Cannot connect to the Smtp Server Cause Solution Solve scan-to-e-mail problemsConnection to the Smtp server was lost Cause Solution Mail won’t send Cause Solution Cause Solution Supplies and accessories Order through service or support providers Order parts, accessories, and suppliesOrder directly from HP Order directly through the HP ToolboxFX software Paper-handling accessories Cable and interface accessoriesPart numbers Supplies User-replaceable parts Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Electrical specifications Physical specificationsTable C-1Physical specifications Table C-2Electrical specifications Paper and print media specifications Environmental specificationsTable C-3Environmental specifications1 Recommended Operating Storage Enww Regulatory information Environmental product stewardship program FCC regulations HP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Material restrictions PaperNon-US returns HP Color LaserJet CM2320 MFP Series Material Safety Data Sheet Msds For more information Additional statements for telecom fax products Telephone Consumer Protection Act United StatesIC CS-03 requirements Additional statements for telecom fax products HP Color LaserJet CM2320 MFP Declaration of conformityHP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of Conformity ALL Regulatory Model Number2 BOISB-0701-02 Product Options Laser safety Country/region specific statementsCanadian DOC regulations 六价铬 CrVI 溴溴苯 PBB EMI statement Taiwan Substances table China Enww ADF Index Enww Enww Msds Macintosh Enww Printing directly from the memory Enww Unix Msds Enww