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HP CM2320 Solve software problems, Solve common Windows problems, Solve common Macintosh problems

Models: CM2320

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Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE" "Spool32"

"Illegal Operation"

Cause	Solution

	Close all software programs, restart Windows, and try again.
	Select a different printer driver. If the device PCL 6 printer
	driver is selected, switch to the PCL 5 or HP postscript level 3
	emulation printer driver, which can be done from a software
	program.
	Delete all temp files from the Temp subdirectory. Determine
	the name of the directory by opening the AUTOEXEC.BAT file
	and looking for the statement "Set Temp =". The name after
	this statement is the Temp directory. It is usually C:\TEMP by
	default, but can be redefined.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages.

Solve common Macintosh problems

Table 15-2Problems with Mac OS X v10.3 and Mac OS X v10.4

The printer driver is not listed in Printer Setup Utility.

Cause	Solution

The product software might not have been installed or was installed incorrectly.

Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where “<lang>” represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.

Cause	Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

240 Chapter 15 Problem solve

ENWW

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HP CM2320 manual Solve software problems, Solve common Windows problems, Solve common Macintosh problems

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Copyright and License Trademark CreditsTable of contents Use product features ConnectivityPaper and print media Print tasksCopy Color for WindowsScan Fax fax models only PhotoManage and maintain the product Problem solve Appendix a Supplies and accessoriesAppendix B Service and support Appendix C SpecificationsAppendix D Regulatory information 269 Enww Product basics Product comparison Model Memory-Card ModelProduct features Product walkaround Front viewBack view Interface ports Control panel HP Color LaserJet CM2320 control panel Liquid Crystal DisplayPage Control-panel Setup menu 1Copy setup menuControl-panel menus Use the control-panel menusControl-panel menus 2Reports menu 3Photo setup menu 4Fax setup menu fax models onlyQuestion using the arrow keys Menu Item Sub-menu item Description Fax Set-up UtilityBasic setup Time/Date Answer mode AutomaticFax Header Your fax number Company nameOn multiple pages 5System setup menu Paper setup Default paper size Letter Legal Default paper type Lists availableCancel Automatic calibration the default is 15 minutes6Service menu 7Network configuration menu Function specific menus Confirmation before moving to the next one. After all threeAddresses are set, the product automatically restarts Fax Resolution Standard Fine Send Send a faxRedial Send fax later8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Full software installation Print and scan driver Supported operating systems for WindowsSupported printer drivers for Windows HP Universal Print Driver UPDUPD installation modes UpdSelect the correct printer driver for Windows Priority for print settings Change printer-driver settings for WindowsPrinters and Other Hardware PrinterSoftware installation types for Windows Remove software for WindowsSupported utilities for Windows HP ToolboxFXHP Web Jetadmin Software for other operating systemsOther Windows components and utilities SoftwareEnww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for MacintoshSoftware installation types for Macintosh Remove software from Macintosh operating systemsSupported utilities for Macintosh Enww Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper sizeUse watermarks Print multiple pages on one sheet of paper in MacintoshUse the Services menu Print on both sides of the page duplex printingUse automatic duplex printing Print on both sides manuallyScan Scanning tasksPhoto Enww Connectivity Supported network operating systems USB connectionService name Description Printer sharing disclaimer Supported network protocols2Network product discovery 3Messaging and managementInstall the product on a network Configure the network product View settingsChange settings Network configurationSet password Manual configurationAutomatic configuration IP addressLink speed setting IPv4 and IPv6 settingsEnww Paper and print media Understand paper and print media use Size Dimensions Tray Trays 2 Supported paper and print media sizes1Supported paper and print media sizes 2Supported envelopes and postcardsEnww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacitySpecial paper or print media guidelines Media typeLoad paper and print media TrayTray 2 or Enww Configure trays Use product features Economy settings Archive printFonts Select fontsPrint lists of available fonts Enww Print tasks Cancel a print job Use features in the Windows printer driver Open the printer driverUse printing shortcuts Set paper and quality optionsSet document finishing options Obtain support and product-status informationSet advanced printing options Change print-quality settings Printer Features section. b In the Print All Text as BlackPrint edge-to-edge originals Enww Copy Load originals Automatic document feeder ADFFlatbed glass Cancel a copy job Use copyOne-touch copy Multiple copiesAdjust the default copy size Reduction/enlargement settingsReduce or enlarge copies Reduce or enlarge copies for the current jobChange the copy-collation setting Change the copy-collation setting for the current jobChange the default copy-collation setting Copy settings Adjust the copy quality for the current jobAdjust the default copy quality Color copies or black and white copies MonoDefine custom copy settings Clean the scanner glassAdjust the lighter/darker contrast setting Print or copy edge-to-edgeMedia-size settings Media-type settingsCopy onto media of different types and sizes Restore the copy-settings defaults Change the default media-size settingChange the default media-type setting Change the media size and type for the current jobCopy a book Copy photos Copy mixed-size originals Duplex two-sided copy jobsMake two-sided copies from one-sided documents Change the default 2-Sided setting Make two-sided copies from two-sided documentsSet the multiple-page flatbed copy setting Copy two-sided documents manuallyCopy Color for Windows Manual color adjustment Manage colorAutomatic Print in GrayscaleSetting description Setting options Color themesNeutral Grays Edge ControlMatch colors using the HP Basic Color Match tool Match colorsMatch colors using View Custom Colors Select Install more softwareAdvanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADFFlatbed scanner Use the Scan feature Use scanScan methods Scan from the PCSet up the product Scan To destinations Set up destinations on the productAdd destinations Delete destinationsConfigure scan-to-e-mail Scan to a file or software programScan to e-mail Send a scanned document to an e-mail recipient Send to a new e-mail recipientEdit the default scan paper size Scan to a memory cardScan Details Image File DetailsError Conditions Scanner Failures Cancel scanScan from the HP Scanning software Memory card failuresCancel scan Scan settings Scanner resolution and colorScan file format Resolution and color guidelines Setting Recommended useScan quality ColorScan a book Enww Scan a photo Scan Fax fax models only Fax features Setup Install and connect the hardwareConnect to a telephone line Connect additional devicesSetup for stand-alone fax Set up fax with a telephone answering machineConfigure fax settings Use fax set-up wizard on the PCUse the Fax Set-Up Utility Use the control panel to set the fax time, date, and headerManage the phone book Use the control panel to set the fax headerUse of common localized letters in fax headers Use phone-book data from other programs Delete phone bookProgram Description Special dialing symbols and options Manage speed dialsCreate and edit speed dials Manage group-dial entries Delete speed dialsCreate and edit group-dial entries Delete an individual from a group-dial entrySet fax polling Change fax settings Set the sound-volume settingsSend fax settings Set the dial-tone detection Set autoredialSet the redial-on-busy option Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set resolution settingsSet the default glass-size setting Set the default resolution settingSet the resolution for the current fax job Set the billing-code setting Set tone-dialing or pulse-dialingSet billing codes Use billing codesReceive fax settings Use the rings-to-answer settingType of telephone line Recommended rings-to-answer setting Set or change number of rings-to-answerSet the answer mode Set fax forwardingSet up distinctive ring Use autoreduction for incoming faxesSet the default fax reprint settings Create stamp-received faxesBlock or unblock fax numbers Make an extension telephone available to receive faxes Cancel a fax Use faxFax software Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP systemSend a fax VoIPFax from the flatbed scanner Fax from the automatic document feeder ADF Enww Manual dial faxing Dial manually with the automatic document feeder ADFDial manually with the flatbed scanner Send a fax to a group manually ad hoc faxing Redial manuallySend a fax by using a speed dial Use speed dials and group-dial entriesSend a fax by using a group-dial entry Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phoneUse access codes, credit cards, or calling cards Print a stored fax when private receive feature is onReceive a fax Reprint a faxReceive faxes when fax tones are audible on the phone line Solve fax problems Fax error messagesAlert and warning message tables 1Alert and warning messagesFax memory full Canceling recv Fax memory full Canceling sendFax recv. error Fax Send errorNo fax answer. Canceled send Fax storage is full. Unable to answer callInvalid entry No Dial ToneFax memory is retained when there is a loss of power Fax logs and reportsPrint all fax reports Print individual fax reportsSet the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modePerform a fax test Problems sending faxes Problem Cause SolutionChange the fax speed Fax test onStandard Problems receiving faxes ManualMessages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print photos directly from the memory card Print individual photos from the memory cardPrint a range of photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory cardPrint and scan photos from a proof sheet Photo Manage and maintain the product Description How to print Information pagesPCL, PCL 6, or PS font list Event logService DiagnosticsFax reports fax models only Reports onHP ToolboxFX View the HP ToolboxFXStatus Set up status alerts Set up e-mail alertsAlerts Product informationFax Fax ReceiveFax phone book Enww Help Fax send logFax receive log Junk FaxesEnww System Settings Device InformationPaper Handling Print QualityPrint Density Paper TypesPrint Settings Network Settings Mail configurationMail PostScriptFeatures Embedded Web serverUse HP Web Jetadmin software Security featuresTurn on password protection using the embedded Web server Turn on password protection from the control panelTurn on private receive feature Check supplies status by using the control panel Check supplies status by using HP ToolboxFXManage supplies Check and order suppliesStore supplies HP policy on non-HP suppliesHP fraud hotline Recycle suppliesReplace supplies Print cartridgeEnww Enww Memory DIMMs InformationInstall a memory Dimm Enww Clean the product Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the product control panelEnww Clean the lid backing Clean the scanner glass Enww Firmware updates Clean the exteriorEnww Problem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberIs the power on? Does Ready appearDoes the product copy? Does the product receive a fax?Restore the factory-set defaults Does the product print from the computer?Does the product scan to the computer? Does the device recognize and print from a memory card?Control-panel messages 1Control-panel messagesFan Error, Turn off then on Error Turn off then onCanceled copy. Clear document Comm. error Sender CsidEngine Comm. Error Engine error, press OKDoc feeder jam Clear, Reload Document feeder mispick. ReloadLoad Tray 1, Plain Size / Cleaning Non-HP supply InstalledScanner error #, Turn off then on Load paperClear jams Causes of jamsWhere to look for jams Clear jams in trayEnww Clear jams in tray Clear jams in fuser area Clear jams in output bin Clear jams in duplexer duplexing models onlyEnww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print quality issuesAaBbCc HP ToolboxFX on See HP ToolboxFX onService menu item Less paper Setting. See Control-panel menusPrint media on Load paper and print media onSolve issues with color documents Information pages on page 168. If noMedia-handling problems Print-media guidelinesSee Match colors on Solve print-media problems Performance problems Paper and print media onPage. See Information pages on Copy problems Prevent copy problemsImage problems See Clean the product onSee Paper and print media on Cartridge onPaper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Scan problems Solve scanned-image problemsProblem Cause Resolution and color onFrom the ADF on Be jammed. See Clear jams from the ADFScan-quality problems Prevent scan-quality problemsSolve scan-quality problems Are plugged in securely Fax problems Print-quality checklistManage and configure printer drivers Temporarily change print-quality settingsSolve connectivity problems Solve direct-connection problemsChange print-quality settings for all future jobs Network problems Resolve communication problems with the networkVerify that the product is on and online Enww Solve software problems Solve common Windows problemsSolve common Macintosh problems 2Problems with Mac OS X v10.3 and Mac OS XSolve software problems Software troubleshootingSolve PostScript PS errors Hardware troubleshootingIssue Cause Solution Solve scan-to-e-mail problems Cannot connect to the Smtp Server Cause SolutionConnection to the Smtp server was lost Cause Solution Mail won’t send Cause SolutionCause Solution Cause SolutionSupplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP ToolboxFX softwareCable and interface accessories Paper-handling accessoriesPart numbers SuppliesUser-replaceable parts Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Physical specifications Electrical specificationsTable C-1Physical specifications Table C-2Electrical specificationsEnvironmental specifications Paper and print media specificationsTable C-3Environmental specifications1 Recommended Operating StorageEnww Regulatory information FCC regulations Environmental product stewardship programHP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Paper Material restrictionsNon-US returns HP Color LaserJet CM2320 MFP SeriesMaterial Safety Data Sheet Msds For more information Additional statements for telecom fax products Telephone Consumer Protection Act United StatesIC CS-03 requirements Additional statements for telecom fax products Declaration of conformity HP Color LaserJet CM2320 MFPHP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of ConformityRegulatory Model Number2 BOISB-0701-02 Product Options ALLLaser safety Country/region specific statementsCanadian DOC regulations EMI statement Taiwan Substances table China 六价铬 CrVI 溴溴苯 PBBEnww Index ADFEnww Enww Macintosh MsdsEnww Printing directly from the memory Enww Unix Msds Enww