AaBbCc | HP CM2320 specification

Problem	Cause	Solution

Vertical streaks or bands appear on the page.

AaBbCc

AaBbCc

AaBbCc

AaBbCc

AaBbCc

One or more print cartridges might be	Print the Supplies status page to check
defective.	the remaining life. See Information pages
	on page 168.
	Replace any low print cartridges. See
	Print cartridge on page 185.

The product is set to override the	Replace any low print cartridges. See
Replace [color] cartridge message and	Print cartridge on page 185.
to continue printing.

The amount of background toner shading becomes unacceptable.

Very dry (low humidity) conditions can	Check the device environment.
increase the amount of background
shading.

One or more print cartridges might be	Replace any low print cartridges. See
defective.	Print cartridge on page 185.

The product is set to override the	Replace any low print cartridges. See
Replace [color] cartridge message and	Print cartridge on page 185.
to continue printing.

Toner smears appear on the media.

The media might not meet HP	Use media that meets HP specifications.
specifications.

If toner smears appear on the leading	Clean the media guides.
edge of the paper, the media guides are	Clean the paper path. See Clean the
dirty, or debris has accumulated in the	Clean the paper path. See Clean the
print path.	product on page 191.

The toner smears easily when touched. The device is not set to print on the type of media on which you want to print.

In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing. Print speed might be slower if you are using heavy paper.

	The media might not meet HP	Use media that meets HP specifications.
	specifications.

	The paper path might need cleaning.	Clean the paper path. See Clean the
		product on page 191.

220 Chapter 15 Problem solve

ENWW

Image 232

HP CM2320 manual AaBbCc

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Copyright and License Trademark Credits Table of contents Use product features ConnectivityPaper and print media Print tasks Color for Windows CopyScan Photo Fax fax models onlyManage and maintain the product Problem solve Appendix a Supplies and accessories Appendix C Specifications Appendix B Service and supportAppendix D Regulatory information 269 Enww Product basics Product comparison Model Memory-Card Model Product features Product walkaround Front view Back view Interface ports Control panel HP Color LaserJet CM2320 control panel Liquid Crystal DisplayPage Control-panel Setup menu 1Copy setup menuControl-panel menus Use the control-panel menus Control-panel menus 2Reports menu 3Photo setup menu 4Fax setup menu fax models onlyQuestion using the arrow keys Menu Item Sub-menu item Description Fax Set-up Utility Basic setup Time/Date Answer mode AutomaticFax Header Your fax number Company name On multiple pages 5System setup menu Paper setup Default paper size Letter Legal Default paper type Lists availableCancel Automatic calibration the default is 15 minutes 6Service menu 7Network configuration menu Confirmation before moving to the next one. After all three Function specific menusAddresses are set, the product automatically restarts Fax Resolution Standard Fine Send Send a faxRedial Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Full software installation Print and scan driver Supported operating systems for WindowsSupported printer drivers for Windows HP Universal Print Driver UPD UPD installation modes Upd Select the correct printer driver for Windows Priority for print settings Change printer-driver settings for WindowsPrinters and Other Hardware Printer Software installation types for Windows Remove software for WindowsSupported utilities for Windows HP ToolboxFX HP Web Jetadmin Software for other operating systemsOther Windows components and utilities Software Enww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Remove software from Macintosh operating systems Software installation types for MacintoshSupported utilities for Macintosh Enww Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Use the Services menu Print on both sides of the page duplex printingUse automatic duplex printing Print on both sides manually Scan Scanning tasks Photo Enww Connectivity Supported network operating systems USB connection Service name Description Printer sharing disclaimer Supported network protocols2Network product discovery 3Messaging and management Install the product on a network Configure the network product View settingsChange settings Network configuration Set password Manual configurationAutomatic configuration IP address Link speed setting IPv4 and IPv6 settings Enww Paper and print media Understand paper and print media use Size Dimensions Tray Trays 2 Supported paper and print media sizes1Supported paper and print media sizes 2Supported envelopes and postcards Enww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacity Special paper or print media guidelines Media type Load paper and print media Tray Tray 2 or Enww Configure trays Use product features Economy settings Archive print Select fonts FontsPrint lists of available fonts Enww Print tasks Cancel a print job Use features in the Windows printer driver Open the printer driverUse printing shortcuts Set paper and quality options Obtain support and product-status information Set document finishing optionsSet advanced printing options Printer Features section. b In the Print All Text as Black Change print-quality settingsPrint edge-to-edge originals Enww Copy Load originals Automatic document feeder ADF Flatbed glass Cancel a copy job Use copyOne-touch copy Multiple copies Adjust the default copy size Reduction/enlargement settingsReduce or enlarge copies Reduce or enlarge copies for the current job Change the copy-collation setting for the current job Change the copy-collation settingChange the default copy-collation setting Copy settings Adjust the copy quality for the current jobAdjust the default copy quality Color copies or black and white copies Mono Define custom copy settings Clean the scanner glassAdjust the lighter/darker contrast setting Print or copy edge-to-edge Media-type settings Media-size settingsCopy onto media of different types and sizes Restore the copy-settings defaults Change the default media-size settingChange the default media-type setting Change the media size and type for the current job Copy a book Copy photos Duplex two-sided copy jobs Copy mixed-size originalsMake two-sided copies from one-sided documents Change the default 2-Sided setting Make two-sided copies from two-sided documents Set the multiple-page flatbed copy setting Copy two-sided documents manually Copy Color for Windows Manual color adjustment Manage colorAutomatic Print in Grayscale Setting description Setting options Color themesNeutral Grays Edge Control Match colors using the HP Basic Color Match tool Match colors Match colors using View Custom Colors Select Install more software Advanced color use Advanced color use Enww Scan Load originals for scanning Flatbed scanner Use the Scan feature Use scanScan methods Scan from the PC Set up the product Scan To destinations Set up destinations on the productAdd destinations Delete destinations Scan to a file or software program Configure scan-to-e-mailScan to e-mail Send a scanned document to an e-mail recipient Send to a new e-mail recipient Edit the default scan paper size Scan to a memory cardScan Details Image File Details Error Conditions Scanner Failures Cancel scanScan from the HP Scanning software Memory card failures Cancel scan Scanner resolution and color Scan settingsScan file format Resolution and color guidelines Setting Recommended useScan quality Color Scan a book Enww Scan a photo Scan Fax fax models only Fax features Setup Install and connect the hardwareConnect to a telephone line Connect additional devices Setup for stand-alone fax Set up fax with a telephone answering machine Configure fax settings Use fax set-up wizard on the PCUse the Fax Set-Up Utility Use the control panel to set the fax time, date, and header Use the control panel to set the fax header Manage the phone bookUse of common localized letters in fax headers Delete phone book Use phone-book data from other programsProgram Description Manage speed dials Special dialing symbols and optionsCreate and edit speed dials Manage group-dial entries Delete speed dialsCreate and edit group-dial entries Delete an individual from a group-dial entry Set fax polling Set the sound-volume settings Change fax settingsSend fax settings Set autoredial Set the dial-tone detectionSet the redial-on-busy option Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set resolution settings Set the default resolution setting Set the default glass-size settingSet the resolution for the current fax job Set the billing-code setting Set tone-dialing or pulse-dialingSet billing codes Use billing codes Receive fax settings Use the rings-to-answer settingType of telephone line Recommended rings-to-answer setting Set or change number of rings-to-answer Set the answer mode Set fax forwarding Set up distinctive ring Use autoreduction for incoming faxes Create stamp-received faxes Set the default fax reprint settingsBlock or unblock fax numbers Make an extension telephone available to receive faxes Use fax Cancel a faxFax software Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP system VoIP Send a faxFax from the flatbed scanner Fax from the automatic document feeder ADF Enww Dial manually with the automatic document feeder ADF Manual dial faxingDial manually with the flatbed scanner Send a fax to a group manually ad hoc faxing Redial manually Send a fax by using a speed dial Use speed dials and group-dial entries Send a fax by using a group-dial entry Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phone Use access codes, credit cards, or calling cards Print a stored fax when private receive feature is onReceive a fax Reprint a fax Receive faxes when fax tones are audible on the phone line Solve fax problems Fax error messagesAlert and warning message tables 1Alert and warning messages Fax memory full Canceling recv Fax memory full Canceling sendFax recv. error Fax Send error No fax answer. Canceled send Fax storage is full. Unable to answer callInvalid entry No Dial Tone Fax memory is retained when there is a loss of power Fax logs and reportsPrint all fax reports Print individual fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Set the fax-error-correction mode Change error correction and fax speedPerform a fax test Problems sending faxes Problem Cause SolutionChange the fax speed Fax test on Standard Problems receiving faxes Messages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print individual photos from the memory card Print photos directly from the memory cardPrint a range of photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory card Print and scan photos from a proof sheet Photo Manage and maintain the product Description How to print Information pagesPCL, PCL 6, or PS font list Event log Service DiagnosticsFax reports fax models only Reports on View the HP ToolboxFX HP ToolboxFXStatus Set up status alerts Set up e-mail alertsAlerts Product information Fax Receive FaxFax phone book Enww Help Fax send logFax receive log Junk Faxes Enww System Settings Device Information Paper Handling Print QualityPrint Density Paper Types Print Settings Network Settings Mail configurationMail PostScript Features Embedded Web server Use HP Web Jetadmin software Security featuresTurn on password protection using the embedded Web server Turn on password protection from the control panel Turn on private receive feature Check supplies status by using the control panel Check supplies status by using HP ToolboxFXManage supplies Check and order supplies Store supplies HP policy on non-HP suppliesHP fraud hotline Recycle supplies Replace supplies Print cartridge Enww Enww Memory DIMMs Information Install a memory Dimm Enww Clean the product Clean the paper path Clean the paper path from HP ToolboxFX Clean the paper path from the product control panel Enww Clean the lid backing Clean the scanner glass Enww Firmware updates Clean the exterior Enww Problem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberIs the power on? Does Ready appear Does the product copy? Does the product receive a fax? Restore the factory-set defaults Does the product print from the computer?Does the product scan to the computer? Does the device recognize and print from a memory card? Control-panel messages 1Control-panel messages Fan Error, Turn off then on Error Turn off then onCanceled copy. Clear document Comm. error Sender Csid Engine Comm. Error Engine error, press OKDoc feeder jam Clear, Reload Document feeder mispick. Reload Load Tray 1, Plain Size / Cleaning Non-HP supply InstalledScanner error #, Turn off then on Load paper Clear jams Causes of jams Where to look for jams Clear jams in tray Enww Clear jams in tray Clear jams in fuser area Clear jams in output bin Clear jams in duplexer duplexing models only Enww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print quality issues AaBbCc HP ToolboxFX on See HP ToolboxFX on Service menu item Less paper Setting. See Control-panel menusPrint media on Load paper and print media on Solve issues with color documents Information pages on page 168. If no Print-media guidelines Media-handling problemsSee Match colors on Solve print-media problems Paper and print media on Performance problemsPage. See Information pages on Copy problems Prevent copy problems Image problems See Clean the product onSee Paper and print media on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Scan problems Solve scanned-image problemsProblem Cause Resolution and color on From the ADF on Be jammed. See Clear jams from the ADF Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems Are plugged in securely Fax problems Print-quality checklistManage and configure printer drivers Temporarily change print-quality settings Solve direct-connection problems Solve connectivity problemsChange print-quality settings for all future jobs Resolve communication problems with the network Network problemsVerify that the product is on and online Enww Solve software problems Solve common Windows problemsSolve common Macintosh problems 2Problems with Mac OS X v10.3 and Mac OS X Solve software problems Software troubleshooting Hardware troubleshooting Solve PostScript PS errorsIssue Cause Solution Solve scan-to-e-mail problems Cannot connect to the Smtp Server Cause SolutionConnection to the Smtp server was lost Cause Solution Mail won’t send Cause Solution Cause Solution Supplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP ToolboxFX software Cable and interface accessories Paper-handling accessoriesPart numbers Supplies User-replaceable parts Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Physical specifications Electrical specificationsTable C-1Physical specifications Table C-2Electrical specifications Environmental specifications Paper and print media specificationsTable C-3Environmental specifications1 Recommended Operating Storage Enww Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions HP LaserJet print suppliesUnited States and Puerto Rico Paper Material restrictionsNon-US returns HP Color LaserJet CM2320 MFP Series Material Safety Data Sheet Msds For more information Telephone Consumer Protection Act United States Additional statements for telecom fax productsIC CS-03 requirements Additional statements for telecom fax products Declaration of conformity HP Color LaserJet CM2320 MFPHP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of Conformity Regulatory Model Number2 BOISB-0701-02 Product Options ALL Country/region specific statements Laser safetyCanadian DOC regulations EMI statement Taiwan Substances table China 六价铬 CrVI 溴溴苯 PBB Enww Index ADF Enww Enww Macintosh Msds Enww Printing directly from the memory Enww Unix Msds Enww