Avoid repeated jams | HP CM2320 manual

9.Close the ADF lid.

Avoid repeated jams

●Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.

●Verify that the media guides are properly adjusted.

●Check that the input tray is securely in place.

●Do not add print media into the input tray while the product is printing.

●Use only HP-recommended media types and sizes. See Paper and print media on page 53 for more information about print media types.

●Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and twist the media by rotating your hands in the opposite direction.

●Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.

●Check the power connection. Make sure that the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded power outlet.

218 Chapter 15 Problem solve

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HP CM2320 manual Avoid repeated jams

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Copyright and License Trademark Credits Table of contents Paper and print media Use product featuresConnectivity Print tasks Scan CopyColor for Windows Manage and maintain the product Fax fax models onlyPhoto Problem solve Appendix a Supplies and accessories Appendix D Regulatory information Appendix B Service and supportAppendix C Specifications 269 Enww Product basics Product comparison Model Memory-Card Model Product features Product walkaround Front view Back view Interface ports Control panel HP Color LaserJet CM2320 control panel Liquid Crystal DisplayPage Control-panel menus Control-panel Setup menu1Copy setup menu Use the control-panel menus Control-panel menus 2Reports menu Question using the arrow keys 3Photo setup menu4Fax setup menu fax models only Menu Item Sub-menu item Description Fax Set-up Utility Fax Header Your fax number Basic setup Time/DateAnswer mode Automatic Company name On multiple pages 5System setup menu Cancel Paper setup Default paper size LetterLegal Default paper type Lists available Automatic calibration the default is 15 minutes 6Service menu 7Network configuration menu Addresses are set, the product automatically restarts Function specific menusConfirmation before moving to the next one. After all three Redial Fax Resolution Standard FineSend Send a fax Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Supported printer drivers for Windows Full software installation Print and scan driverSupported operating systems for Windows HP Universal Print Driver UPD UPD installation modes Upd Select the correct printer driver for Windows Printers and Other Hardware Priority for print settingsChange printer-driver settings for Windows Printer Supported utilities for Windows Software installation types for WindowsRemove software for Windows HP ToolboxFX Other Windows components and utilities HP Web JetadminSoftware for other operating systems Software Enww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for Macintosh Supported utilities for Macintosh Software installation types for MacintoshRemove software from Macintosh operating systems Enww Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Use automatic duplex printing Use the Services menuPrint on both sides of the page duplex printing Print on both sides manually Scan Scanning tasks Photo Enww Connectivity Supported network operating systems USB connection 2Network product discovery Service name DescriptionPrinter sharing disclaimer Supported network protocols 3Messaging and management Install the product on a network Change settings Configure the network productView settings Network configuration Automatic configuration Set passwordManual configuration IP address Link speed setting IPv4 and IPv6 settings Enww Paper and print media Understand paper and print media use 1Supported paper and print media sizes Size Dimensions Tray Trays 2Supported paper and print media sizes 2Supported envelopes and postcards Enww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacity Special paper or print media guidelines Media type Load paper and print media Tray Tray 2 or Enww Configure trays Use product features Economy settings Archive print Print lists of available fonts FontsSelect fonts Enww Print tasks Cancel a print job Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality options Set advanced printing options Set document finishing optionsObtain support and product-status information Print edge-to-edge originals Change print-quality settingsPrinter Features section. b In the Print All Text as Black Enww Copy Load originals Automatic document feeder ADF Flatbed glass One-touch copy Cancel a copy jobUse copy Multiple copies Reduce or enlarge copies Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies for the current job Change the default copy-collation setting Change the copy-collation settingChange the copy-collation setting for the current job Adjust the default copy quality Copy settingsAdjust the copy quality for the current job Color copies or black and white copies Mono Adjust the lighter/darker contrast setting Define custom copy settingsClean the scanner glass Print or copy edge-to-edge Copy onto media of different types and sizes Media-size settingsMedia-type settings Change the default media-type setting Restore the copy-settings defaultsChange the default media-size setting Change the media size and type for the current job Copy a book Copy photos Make two-sided copies from one-sided documents Copy mixed-size originalsDuplex two-sided copy jobs Change the default 2-Sided setting Make two-sided copies from two-sided documents Set the multiple-page flatbed copy setting Copy two-sided documents manually Copy Color for Windows Automatic Manual color adjustmentManage color Print in Grayscale Neutral Grays Setting description Setting optionsColor themes Edge Control Match colors using the HP Basic Color Match tool Match colors Match colors using View Custom Colors Select Install more software Advanced color use Advanced color use Enww Scan Load originals for scanning Flatbed scanner Scan methods Use the Scan featureUse scan Scan from the PC Add destinations Set up the product Scan To destinationsSet up destinations on the product Delete destinations Scan to e-mail Configure scan-to-e-mailScan to a file or software program Send a scanned document to an e-mail recipient Send to a new e-mail recipient Scan Details Edit the default scan paper sizeScan to a memory card Image File Details Scan from the HP Scanning software Error Conditions Scanner FailuresCancel scan Memory card failures Cancel scan Scan file format Scan settingsScanner resolution and color Scan quality Resolution and color guidelinesSetting Recommended use Color Scan a book Enww Scan a photo Scan Fax fax models only Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devices Setup for stand-alone fax Set up fax with a telephone answering machine Use the Fax Set-Up Utility Configure fax settingsUse fax set-up wizard on the PC Use the control panel to set the fax time, date, and header Use of common localized letters in fax headers Manage the phone bookUse the control panel to set the fax header Program Description Use phone-book data from other programsDelete phone book Create and edit speed dials Special dialing symbols and optionsManage speed dials Create and edit group-dial entries Manage group-dial entriesDelete speed dials Delete an individual from a group-dial entry Set fax polling Send fax settings Change fax settingsSet the sound-volume settings Set the redial-on-busy option Set the dial-tone detectionSet autoredial Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settings Set the resolution for the current fax job Set the default glass-size settingSet the default resolution setting Set billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Use billing codes Type of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set or change number of rings-to-answer Set the answer mode Set fax forwarding Set up distinctive ring Use autoreduction for incoming faxes Block or unblock fax numbers Set the default fax reprint settingsCreate stamp-received faxes Make an extension telephone available to receive faxes Fax software Cancel a faxUse fax Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP system Fax from the flatbed scanner Send a faxVoIP Fax from the automatic document feeder ADF Enww Dial manually with the flatbed scanner Manual dial faxingDial manually with the automatic document feeder ADF Send a fax to a group manually ad hoc faxing Redial manually Send a fax by using a speed dial Use speed dials and group-dial entries Send a fax by using a group-dial entry Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a delayed fax Send a fax by dialing from a downstream phone Receive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a fax Receive faxes when fax tones are audible on the phone line Alert and warning message tables Solve fax problemsFax error messages 1Alert and warning messages Fax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send error Invalid entry No fax answer. Canceled sendFax storage is full. Unable to answer call No Dial Tone Print all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Perform a fax test Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Problems sending faxesProblem Cause Solution Fax test on Standard Problems receiving faxes Messages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory card Print and scan photos from a proof sheet Photo Manage and maintain the product PCL, PCL 6, or PS font list Description How to printInformation pages Event log Fax reports fax models only ServiceDiagnostics Reports on Status HP ToolboxFXView the HP ToolboxFX Alerts Set up status alertsSet up e-mail alerts Product information Fax phone book FaxFax Receive Enww Fax receive log HelpFax send log Junk Faxes Enww System Settings Device Information Print Density Paper HandlingPrint Quality Paper Types Print Settings Mail Network SettingsMail configuration PostScript Features Embedded Web server Turn on password protection using the embedded Web server Use HP Web Jetadmin softwareSecurity features Turn on password protection from the control panel Turn on private receive feature Manage supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Check and order supplies HP fraud hotline Store suppliesHP policy on non-HP supplies Recycle supplies Replace supplies Print cartridge Enww Enww Memory DIMMs Information Install a memory Dimm Enww Clean the product Clean the paper path Clean the paper path from HP ToolboxFX Clean the paper path from the product control panel Enww Clean the lid backing Clean the scanner glass Enww Firmware updates Clean the exterior Enww Problem solve Is the power on? Problem-solving checklistStep Verification step Possible problems Solutions Number Does Ready appear Does the product copy? Does the product receive a fax? Does the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Does the device recognize and print from a memory card? Control-panel messages 1Control-panel messages Canceled copy. Clear document Fan Error, Turn off then onError Turn off then on Comm. error Sender Csid Doc feeder jam Clear, Reload Engine Comm. ErrorEngine error, press OK Document feeder mispick. Reload Scanner error #, Turn off then on Load Tray 1, Plain Size / CleaningNon-HP supply Installed Load paper Clear jams Causes of jams Where to look for jams Clear jams in tray Enww Clear jams in tray Clear jams in fuser area Clear jams in output bin Clear jams in duplexer duplexing models only Enww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print quality issues AaBbCc HP ToolboxFX on See HP ToolboxFX on Print media on Service menu item Less paperSetting. See Control-panel menus Load paper and print media on Solve issues with color documents Information pages on page 168. If no See Match colors on Media-handling problemsPrint-media guidelines Solve print-media problems Page. See Information pages on Performance problemsPaper and print media on Copy problems Prevent copy problems See Paper and print media on Image problemsSee Clean the product on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Problem Cause Scan problemsSolve scanned-image problems Resolution and color on From the ADF on Be jammed. See Clear jams from the ADF Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems Are plugged in securely Manage and configure printer drivers Fax problemsPrint-quality checklist Temporarily change print-quality settings Change print-quality settings for all future jobs Solve connectivity problemsSolve direct-connection problems Verify that the product is on and online Network problemsResolve communication problems with the network Enww Solve common Macintosh problems Solve software problemsSolve common Windows problems 2Problems with Mac OS X v10.3 and Mac OS X Solve software problems Software troubleshooting Issue Cause Solution Solve PostScript PS errorsHardware troubleshooting Connection to the Smtp server was lost Cause Solution Solve scan-to-e-mail problemsCannot connect to the Smtp Server Cause Solution Mail won’t send Cause Solution Cause Solution Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX software Part numbers Cable and interface accessoriesPaper-handling accessories Supplies User-replaceable parts Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Table C-1Physical specifications Physical specificationsElectrical specifications Table C-2Electrical specifications Table C-3Environmental specifications1 Environmental specificationsPaper and print media specifications Recommended Operating Storage Enww Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Non-US returns PaperMaterial restrictions HP Color LaserJet CM2320 MFP Series Material Safety Data Sheet Msds For more information IC CS-03 requirements Additional statements for telecom fax productsTelephone Consumer Protection Act United States Additional statements for telecom fax products HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of conformityHP Color LaserJet CM2320 MFP Declaration of Conformity Regulatory Model Number2 BOISB-0701-02 Product Options ALL Canadian DOC regulations Laser safetyCountry/region specific statements EMI statement Taiwan Substances table China 六价铬 CrVI 溴溴苯 PBB Enww Index ADF Enww Enww Macintosh Msds Enww Printing directly from the memory Enww Unix Msds Enww