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HP CM2320 manual Avoid repeated jams

Models: CM2320

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9.Close the ADF lid.

Avoid repeated jams

●Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.

●Verify that the media guides are properly adjusted.

●Check that the input tray is securely in place.

●Do not add print media into the input tray while the product is printing.

●Use only HP-recommended media types and sizes. See Paper and print media on page 53 for more information about print media types.

●Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and twist the media by rotating your hands in the opposite direction.

●Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.

●Check the power connection. Make sure that the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded power outlet.

218 Chapter 15 Problem solve

ENWW

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HP CM2320 manual Avoid repeated jams

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Copyright and License Trademark CreditsTable of contents Paper and print media Use product featuresConnectivity Print tasksScan CopyColor for Windows Manage and maintain the product Fax fax models onlyPhoto Problem solve Appendix a Supplies and accessoriesAppendix D Regulatory information Appendix B Service and supportAppendix C Specifications 269 Enww Product basics Product comparison Model Memory-Card ModelProduct features Product walkaround Front viewBack view Interface ports Control panel HP Color LaserJet CM2320 control panel Liquid Crystal DisplayPage Control-panel menus Control-panel Setup menu1Copy setup menu Use the control-panel menusControl-panel menus 2Reports menu Question using the arrow keys 3Photo setup menu4Fax setup menu fax models only Menu Item Sub-menu item Description Fax Set-up UtilityFax Header Your fax number Basic setup Time/DateAnswer mode Automatic Company nameOn multiple pages 5System setup menu Cancel Paper setup Default paper size LetterLegal Default paper type Lists available Automatic calibration the default is 15 minutes6Service menu 7Network configuration menu Addresses are set, the product automatically restarts Function specific menusConfirmation before moving to the next one. After all three Redial Fax Resolution Standard FineSend Send a fax Send fax later8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Supported printer drivers for Windows Full software installation Print and scan driverSupported operating systems for Windows HP Universal Print Driver UPDUPD installation modes UpdSelect the correct printer driver for Windows Printers and Other Hardware Priority for print settingsChange printer-driver settings for Windows PrinterSupported utilities for Windows Software installation types for WindowsRemove software for Windows HP ToolboxFXOther Windows components and utilities HP Web JetadminSoftware for other operating systems SoftwareEnww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for MacintoshSupported utilities for Macintosh Software installation types for MacintoshRemove software from Macintosh operating systems Enww Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper sizeUse watermarks Print multiple pages on one sheet of paper in MacintoshUse automatic duplex printing Use the Services menuPrint on both sides of the page duplex printing Print on both sides manuallyScan Scanning tasksPhoto Enww Connectivity Supported network operating systems USB connection2Network product discovery Service name DescriptionPrinter sharing disclaimer Supported network protocols 3Messaging and managementInstall the product on a network Change settings Configure the network productView settings Network configurationAutomatic configuration Set passwordManual configuration IP addressLink speed setting IPv4 and IPv6 settingsEnww Paper and print media Understand paper and print media use 1Supported paper and print media sizes Size Dimensions Tray Trays 2Supported paper and print media sizes 2Supported envelopes and postcardsEnww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacitySpecial paper or print media guidelines Media typeLoad paper and print media TrayTray 2 or Enww Configure trays Use product features Economy settings Archive printPrint lists of available fonts FontsSelect fonts Enww Print tasks Cancel a print job Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality optionsSet advanced printing options Set document finishing optionsObtain support and product-status information Print edge-to-edge originals Change print-quality settingsPrinter Features section. b In the Print All Text as Black Enww Copy Load originals Automatic document feeder ADFFlatbed glass One-touch copy Cancel a copy jobUse copy Multiple copiesReduce or enlarge copies Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies for the current jobChange the default copy-collation setting Change the copy-collation settingChange the copy-collation setting for the current job Adjust the default copy quality Copy settingsAdjust the copy quality for the current job Color copies or black and white copies MonoAdjust the lighter/darker contrast setting Define custom copy settingsClean the scanner glass Print or copy edge-to-edgeCopy onto media of different types and sizes Media-size settingsMedia-type settings Change the default media-type setting Restore the copy-settings defaultsChange the default media-size setting Change the media size and type for the current jobCopy a book Copy photos Make two-sided copies from one-sided documents Copy mixed-size originalsDuplex two-sided copy jobs Change the default 2-Sided setting Make two-sided copies from two-sided documentsSet the multiple-page flatbed copy setting Copy two-sided documents manuallyCopy Color for Windows Automatic Manual color adjustmentManage color Print in GrayscaleNeutral Grays Setting description Setting optionsColor themes Edge ControlMatch colors using the HP Basic Color Match tool Match colorsMatch colors using View Custom Colors Select Install more softwareAdvanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADFFlatbed scanner Scan methods Use the Scan featureUse scan Scan from the PCAdd destinations Set up the product Scan To destinationsSet up destinations on the product Delete destinationsScan to e-mail Configure scan-to-e-mailScan to a file or software program Send a scanned document to an e-mail recipient Send to a new e-mail recipientScan Details Edit the default scan paper sizeScan to a memory card Image File DetailsScan from the HP Scanning software Error Conditions Scanner FailuresCancel scan Memory card failuresCancel scan Scan file format Scan settingsScanner resolution and color Scan quality Resolution and color guidelinesSetting Recommended use ColorScan a book Enww Scan a photo Scan Fax fax models only Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devicesSetup for stand-alone fax Set up fax with a telephone answering machineUse the Fax Set-Up Utility Configure fax settingsUse fax set-up wizard on the PC Use the control panel to set the fax time, date, and headerUse of common localized letters in fax headers Manage the phone bookUse the control panel to set the fax header Program Description Use phone-book data from other programsDelete phone book Create and edit speed dials Special dialing symbols and optionsManage speed dials Create and edit group-dial entries Manage group-dial entriesDelete speed dials Delete an individual from a group-dial entrySet fax polling Send fax settings Change fax settingsSet the sound-volume settings Set the redial-on-busy option Set the dial-tone detectionSet autoredial Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settingsSet the resolution for the current fax job Set the default glass-size settingSet the default resolution setting Set billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Use billing codesType of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set or change number of rings-to-answerSet the answer mode Set fax forwardingSet up distinctive ring Use autoreduction for incoming faxesBlock or unblock fax numbers Set the default fax reprint settingsCreate stamp-received faxes Make an extension telephone available to receive faxes Fax software Cancel a faxUse fax Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP systemFax from the flatbed scanner Send a faxVoIP Fax from the automatic document feeder ADF Enww Dial manually with the flatbed scanner Manual dial faxingDial manually with the automatic document feeder ADF Send a fax to a group manually ad hoc faxing Redial manuallySend a fax by using a speed dial Use speed dials and group-dial entriesSend a fax by using a group-dial entry Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a delayed fax Send a fax by dialing from a downstream phoneReceive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a faxReceive faxes when fax tones are audible on the phone line Alert and warning message tables Solve fax problemsFax error messages 1Alert and warning messagesFax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send errorInvalid entry No fax answer. Canceled sendFax storage is full. Unable to answer call No Dial TonePrint all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reportsSet the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Perform a fax test Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Problems sending faxesProblem Cause Solution Fax test onStandard Problems receiving faxes ManualMessages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory cardPrint and scan photos from a proof sheet Photo Manage and maintain the product PCL, PCL 6, or PS font list Description How to printInformation pages Event logFax reports fax models only ServiceDiagnostics Reports onStatus HP ToolboxFXView the HP ToolboxFX Alerts Set up status alertsSet up e-mail alerts Product informationFax phone book FaxFax Receive Enww Fax receive log HelpFax send log Junk FaxesEnww System Settings Device InformationPrint Density Paper HandlingPrint Quality Paper TypesPrint Settings Mail Network SettingsMail configuration PostScriptFeatures Embedded Web serverTurn on password protection using the embedded Web server Use HP Web Jetadmin softwareSecurity features Turn on password protection from the control panelTurn on private receive feature Manage supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Check and order suppliesHP fraud hotline Store suppliesHP policy on non-HP supplies Recycle suppliesReplace supplies Print cartridgeEnww Enww Memory DIMMs InformationInstall a memory Dimm Enww Clean the product Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the product control panelEnww Clean the lid backing Clean the scanner glass Enww Firmware updates Clean the exteriorEnww Problem solve Is the power on? Problem-solving checklistStep Verification step Possible problems Solutions Number Does Ready appearDoes the product copy? Does the product receive a fax?Does the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Does the device recognize and print from a memory card?Control-panel messages 1Control-panel messagesCanceled copy. Clear document Fan Error, Turn off then onError Turn off then on Comm. error Sender CsidDoc feeder jam Clear, Reload Engine Comm. ErrorEngine error, press OK Document feeder mispick. ReloadScanner error #, Turn off then on Load Tray 1, Plain Size / CleaningNon-HP supply Installed Load paperClear jams Causes of jamsWhere to look for jams Clear jams in trayEnww Clear jams in tray Clear jams in fuser area Clear jams in output bin Clear jams in duplexer duplexing models onlyEnww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print quality issuesAaBbCc HP ToolboxFX on See HP ToolboxFX onPrint media on Service menu item Less paperSetting. See Control-panel menus Load paper and print media onSolve issues with color documents Information pages on page 168. If noSee Match colors on Media-handling problemsPrint-media guidelines Solve print-media problems Page. See Information pages on Performance problemsPaper and print media on Copy problems Prevent copy problemsSee Paper and print media on Image problemsSee Clean the product on Cartridge onPaper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Problem Cause Scan problemsSolve scanned-image problems Resolution and color onFrom the ADF on Be jammed. See Clear jams from the ADFSolve scan-quality problems Scan-quality problemsPrevent scan-quality problems Are plugged in securely Manage and configure printer drivers Fax problemsPrint-quality checklist Temporarily change print-quality settingsChange print-quality settings for all future jobs Solve connectivity problemsSolve direct-connection problems Verify that the product is on and online Network problemsResolve communication problems with the network Enww Solve common Macintosh problems Solve software problemsSolve common Windows problems 2Problems with Mac OS X v10.3 and Mac OS XSolve software problems Software troubleshootingIssue Cause Solution Solve PostScript PS errorsHardware troubleshooting Connection to the Smtp server was lost Cause Solution Solve scan-to-e-mail problemsCannot connect to the Smtp Server Cause Solution Mail won’t send Cause SolutionCause Solution Cause SolutionSupplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX softwarePart numbers Cable and interface accessoriesPaper-handling accessories SuppliesUser-replaceable parts Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Table C-1Physical specifications Physical specificationsElectrical specifications Table C-2Electrical specificationsTable C-3Environmental specifications1 Environmental specificationsPaper and print media specifications Recommended Operating StorageEnww Regulatory information FCC regulations Environmental product stewardship programUnited States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Non-US returns PaperMaterial restrictions HP Color LaserJet CM2320 MFP SeriesMaterial Safety Data Sheet Msds For more information IC CS-03 requirements Additional statements for telecom fax productsTelephone Consumer Protection Act United States Additional statements for telecom fax products HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of conformityHP Color LaserJet CM2320 MFP Declaration of ConformityRegulatory Model Number2 BOISB-0701-02 Product Options ALLCanadian DOC regulations Laser safetyCountry/region specific statements EMI statement Taiwan Substances table China 六价铬 CrVI 溴溴苯 PBBEnww Index ADFEnww Enww Macintosh MsdsEnww Printing directly from the memory Enww Unix Msds Enww