HP CM2320 Fan Error, Turn off then on, Error Turn off then on, ADF door is open, Doc feeder jam

Models: CM2320

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Table 15-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

57 Fan Error, Turn off then on

The product has experienced a problem with

Turn off the power by using the power switch,

 

its internal fan.

wait at least 30 seconds, and then turn on the

 

 

power and wait for the product to initialize.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

79 Error Turn off then on

The product has experienced an internal

Turn off the power by using the power switch,

 

firmware error. Under most conditions, the

wait at least 30 seconds, and then turn on the

 

product will power cycle automatically.

power and wait for the product to initialize.

 

 

If a surge protector is being used, remove it.

 

 

Plug the product directly into the wall socket.

 

 

Use the power switch to turn the product on.

 

 

If a memory DIMM is installed, turn the

 

 

product off and remove the DIMM. Then turn

 

 

on the product and see if the problem is

 

 

resolved. If so, replace the DIMM.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

ADF door is open

The ADF lid is open or a sensor is

Make sure that the ADF lid is closed.

 

malfunctioning.

Remove the ADF and reinstall it.

 

 

 

 

If the message persists, turn off the power by

 

 

using the power switch, wait at least 30

 

 

seconds, and then turn on the power and wait

 

 

for the product to initialize.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

Canceled copy. Clear document

The Cancel button was pressed to cancel the

Remove the jammed item. See Clear jams

 

current job while pages were feeding from the

from the ADF on page 215. Then, clear the

 

ADF. The cancel process does not

items in the ADF tray and start over.

 

automatically clear the ADF.

 

 

 

 

Comm. error [Sender CSID]

A fax communication error occurred between

Run a fax line test.

 

the product and the sender.

Allow the product to retry sending the fax.

 

 

 

 

Unplug the product telephone cord from the

 

 

wall, plug in a telephone, and try making a

 

 

call. Plug the product phone cord into a jack

 

 

for another phone line.

 

 

Try a different phone cord.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

Device error, press OK

Generic engine error.

This is a warning message only. Job output

 

 

might be affected.

 

 

 

Device is busy. Try again later

The product is currently in use.

Wait for the product to finish the current job.

 

 

 

Doc feeder jam

ADF has not been cleared since previous

Clear the jam.

 

jam.

 

 

 

 

204 Chapter 15 Problem solve

ENWW

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HP CM2320 manual Fan Error, Turn off then on, Error Turn off then on, ADF door is open, Canceled copy. Clear document