HP CM2320 manual Does the product copy?, Does the product receive a fax?

Step	Verification step	Possible problems	Solutions
number
4	Does the product copy?	Poor copy quality from the ADF.	If the print quality from the internal tests and
	Place the configuration page		the copy from the flatbed were acceptable,
			clean the ADF scanning strip. See Clean the
	into the ADF and make a copy.		scanner glass on page 195.
	The report should feed
	smoothly through the ADF, and		The ADF is damaged. Replace the ADF.
	copies should print without
		Paper jams when printing.	Make sure that media that meets
	print-quality problems. Make a
	copy from the flatbed as well.		HP specifications. See Paper and print
			media on page 53
			Clean the paper path. See Clean the paper
			path on page 191.
		Poor copy quality from the flatbed.	1. If the print quality from the internal tests
				and the copy from the ADF were
				acceptable, clean the flatbed glass.
				See Clean the scanner glass
				on page 195.
			2.	If, after performing the maintenance,
				the problem persists, see Copy
				problems on page 227.
		Media does not move smoothly through the	1. Clean the ADF pick roller and the ADF
		ADF path.		separation pad. See Clean the
				automatic document feeder (ADF)
				pickup roller assembly on page 192.
			2.	If the problem persists, replace the
				ADF pick roller.
			3.	If the problem persists, replace the
				ADF.
5	Does the product send a fax?	The telephone line is not operational or the	Perform a fax test to verify that the phone
	Press Start Fax to verify that a	product is not plugged into the telephone line.	line works and is plugged into the correct
			port (see Perform a fax test on page 152).
	dial tone exists (using a hand
	set, if necessary). Attempt to
	send a fax.

6Does the product receive a fax?

Use another fax machine to send a fax to the product, if available.

You might need to provide a password.	Type the password.
Too many telephone devices are plugged in,	Make sure that the HP Color LaserJet
or telephone devices are not connected in the	CM2320 MFP Series is the only device on
correct order.	the telephone line and try again to receive
	the fax.
The product fax settings are set incorrectly.	Review and reset the product fax settings.
	See Change fax settings on page 123
The Private Receive feature is turned on.	Turn Private Receive off or use the preset
	PIN to access and print the faxes.

ENWW Problem-solving checklist 201