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HP CM2320 Problem-solving checklist, Step Verification step Possible problems Solutions Number

Models: CM2320

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Problem-solving checklist

Follow these steps when trying to solve a problem with the product.

Step	Verification step	Possible problems	Solutions
number

1	Is the power on?	No power due to failed power source, cable,	1.	Verify that the product is plugged in.
		switch, or fuse.	2.	Verify that the power cable is functional
			2.	Verify that the power cable is functional
				and that the power switch is on.
			3.	Check the power source by plugging
				the product directly into the wall or into
				a different outlet.

		Print engine motor does not rotate.	1.	Verify that the print cartridges are
				properly installed. Look at the control-
				panel messages and follow the
				instructions to remove and replace the
				cartridges.
			2.	Verify that the top cover is closed

		ADF motor does not rotate.	1.	Open the ADF cover and remove any
				orange shipping tape inside the ADF.
			2.	Verify that the ADF cable is connected
				correctly to the scanner.
			3.	If the ADF motor still does not rotate,
				replace the ADF.

		Scanner bulb does not light.	If the scanner bulb does not light, contact
			HP Support.

2	Does Ready appear in the	Control panel shows an error.	See Control-panel messages on page 203
	product control panel?		for a list of common messages that will help
	The control panel should		you correct the error.
	The control panel should
	function without error
	messages.

3	Do information pages print?	An error message appears on the control-	See Control-panel messages on page 203
	Print a configuration page. See	panel display.	for a list of common messages that will help
	Print a configuration page. See		you correct the error.
	Information pages
	Information pages	Paper jams when printing.	Make sure that media that meets
	on page 168.	Paper jams when printing.	Make sure that media that meets
			HP specifications. See Paper and print
			media on page 53

Clean the paper path. See Clean the paper path on page 191.

200 Chapter 15 Problem solve

ENWW

Image 212

HP CM2320 manual Problem-solving checklist, Step Verification step Possible problems Solutions Number, Is the power on?

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Copyright and License Trademark CreditsTable of contents Use product features ConnectivityPaper and print media Print tasksScan CopyColor for Windows Manage and maintain the product Fax fax models onlyPhoto Problem solve Appendix a Supplies and accessoriesAppendix D Regulatory information Appendix B Service and supportAppendix C Specifications 269 Enww Product basics Product comparison Model Memory-Card ModelProduct features Product walkaround Front viewBack view Interface ports Control panel HP Color LaserJet CM2320 control panel Liquid Crystal DisplayPage Control-panel Setup menu 1Copy setup menuControl-panel menus Use the control-panel menusControl-panel menus 2Reports menu 3Photo setup menu 4Fax setup menu fax models onlyQuestion using the arrow keys Menu Item Sub-menu item Description Fax Set-up UtilityBasic setup Time/Date Answer mode AutomaticFax Header Your fax number Company nameOn multiple pages 5System setup menu Paper setup Default paper size Letter Legal Default paper type Lists availableCancel Automatic calibration the default is 15 minutes6Service menu 7Network configuration menu Addresses are set, the product automatically restarts Function specific menusConfirmation before moving to the next one. After all three Fax Resolution Standard Fine Send Send a faxRedial Send fax later8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Full software installation Print and scan driver Supported operating systems for WindowsSupported printer drivers for Windows HP Universal Print Driver UPDUPD installation modes UpdSelect the correct printer driver for Windows Priority for print settings Change printer-driver settings for WindowsPrinters and Other Hardware PrinterSoftware installation types for Windows Remove software for WindowsSupported utilities for Windows HP ToolboxFXHP Web Jetadmin Software for other operating systemsOther Windows components and utilities SoftwareEnww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for MacintoshSupported utilities for Macintosh Software installation types for MacintoshRemove software from Macintosh operating systems Enww Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper sizeUse watermarks Print multiple pages on one sheet of paper in MacintoshUse the Services menu Print on both sides of the page duplex printingUse automatic duplex printing Print on both sides manuallyScan Scanning tasksPhoto Enww Connectivity Supported network operating systems USB connectionService name Description Printer sharing disclaimer Supported network protocols2Network product discovery 3Messaging and managementInstall the product on a network Configure the network product View settingsChange settings Network configurationSet password Manual configurationAutomatic configuration IP addressLink speed setting IPv4 and IPv6 settingsEnww Paper and print media Understand paper and print media use Size Dimensions Tray Trays 2 Supported paper and print media sizes1Supported paper and print media sizes 2Supported envelopes and postcardsEnww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacitySpecial paper or print media guidelines Media typeLoad paper and print media TrayTray 2 or Enww Configure trays Use product features Economy settings Archive printPrint lists of available fonts FontsSelect fonts Enww Print tasks Cancel a print job Use features in the Windows printer driver Open the printer driverUse printing shortcuts Set paper and quality optionsSet advanced printing options Set document finishing optionsObtain support and product-status information Print edge-to-edge originals Change print-quality settingsPrinter Features section. b In the Print All Text as Black Enww Copy Load originals Automatic document feeder ADFFlatbed glass Cancel a copy job Use copyOne-touch copy Multiple copiesAdjust the default copy size Reduction/enlargement settingsReduce or enlarge copies Reduce or enlarge copies for the current jobChange the default copy-collation setting Change the copy-collation settingChange the copy-collation setting for the current job Copy settings Adjust the copy quality for the current jobAdjust the default copy quality Color copies or black and white copies MonoDefine custom copy settings Clean the scanner glassAdjust the lighter/darker contrast setting Print or copy edge-to-edgeCopy onto media of different types and sizes Media-size settingsMedia-type settings Restore the copy-settings defaults Change the default media-size settingChange the default media-type setting Change the media size and type for the current jobCopy a book Copy photos Make two-sided copies from one-sided documents Copy mixed-size originalsDuplex two-sided copy jobs Change the default 2-Sided setting Make two-sided copies from two-sided documentsSet the multiple-page flatbed copy setting Copy two-sided documents manuallyCopy Color for Windows Manual color adjustment Manage colorAutomatic Print in GrayscaleSetting description Setting options Color themesNeutral Grays Edge ControlMatch colors using the HP Basic Color Match tool Match colorsMatch colors using View Custom Colors Select Install more softwareAdvanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADFFlatbed scanner Use the Scan feature Use scanScan methods Scan from the PCSet up the product Scan To destinations Set up destinations on the productAdd destinations Delete destinationsScan to e-mail Configure scan-to-e-mailScan to a file or software program Send a scanned document to an e-mail recipient Send to a new e-mail recipientEdit the default scan paper size Scan to a memory cardScan Details Image File DetailsError Conditions Scanner Failures Cancel scanScan from the HP Scanning software Memory card failuresCancel scan Scan file format Scan settingsScanner resolution and color Resolution and color guidelines Setting Recommended useScan quality ColorScan a book Enww Scan a photo Scan Fax fax models only Fax features Setup Install and connect the hardwareConnect to a telephone line Connect additional devicesSetup for stand-alone fax Set up fax with a telephone answering machineConfigure fax settings Use fax set-up wizard on the PCUse the Fax Set-Up Utility Use the control panel to set the fax time, date, and headerUse of common localized letters in fax headers Manage the phone bookUse the control panel to set the fax header Program Description Use phone-book data from other programsDelete phone book Create and edit speed dials Special dialing symbols and optionsManage speed dials Manage group-dial entries Delete speed dialsCreate and edit group-dial entries Delete an individual from a group-dial entrySet fax polling Send fax settings Change fax settingsSet the sound-volume settings Set the redial-on-busy option Set the dial-tone detectionSet autoredial Set light/dark and resolution Set the redial-on-communication-error optionSet the default light/dark contrast setting Set resolution settingsSet the resolution for the current fax job Set the default glass-size settingSet the default resolution setting Set the billing-code setting Set tone-dialing or pulse-dialingSet billing codes Use billing codesReceive fax settings Use the rings-to-answer settingType of telephone line Recommended rings-to-answer setting Set or change number of rings-to-answerSet the answer mode Set fax forwardingSet up distinctive ring Use autoreduction for incoming faxesBlock or unblock fax numbers Set the default fax reprint settingsCreate stamp-received faxes Make an extension telephone available to receive faxes Fax software Cancel a faxUse fax Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP systemFax from the flatbed scanner Send a faxVoIP Fax from the automatic document feeder ADF Enww Dial manually with the flatbed scanner Manual dial faxingDial manually with the automatic document feeder ADF Send a fax to a group manually ad hoc faxing Redial manuallySend a fax by using a speed dial Use speed dials and group-dial entriesSend a fax by using a group-dial entry Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a delayed fax Send a fax by dialing from a downstream phoneUse access codes, credit cards, or calling cards Print a stored fax when private receive feature is onReceive a fax Reprint a faxReceive faxes when fax tones are audible on the phone line Solve fax problems Fax error messagesAlert and warning message tables 1Alert and warning messagesFax memory full Canceling recv Fax memory full Canceling sendFax recv. error Fax Send errorNo fax answer. Canceled send Fax storage is full. Unable to answer callInvalid entry No Dial ToneFax memory is retained when there is a loss of power Fax logs and reportsPrint all fax reports Print individual fax reportsSet the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Perform a fax test Change error correction and fax speedSet the fax-error-correction mode Problems sending faxes Problem Cause SolutionChange the fax speed Fax test onStandard Problems receiving faxes ManualMessages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory cardPrint and scan photos from a proof sheet Photo Manage and maintain the product Description How to print Information pagesPCL, PCL 6, or PS font list Event logService DiagnosticsFax reports fax models only Reports onStatus HP ToolboxFXView the HP ToolboxFX Set up status alerts Set up e-mail alertsAlerts Product informationFax phone book FaxFax Receive Enww Help Fax send logFax receive log Junk FaxesEnww System Settings Device InformationPaper Handling Print QualityPrint Density Paper TypesPrint Settings Network Settings Mail configurationMail PostScriptFeatures Embedded Web serverUse HP Web Jetadmin software Security featuresTurn on password protection using the embedded Web server Turn on password protection from the control panelTurn on private receive feature Check supplies status by using the control panel Check supplies status by using HP ToolboxFXManage supplies Check and order suppliesStore supplies HP policy on non-HP suppliesHP fraud hotline Recycle suppliesReplace supplies Print cartridgeEnww Enww Memory DIMMs InformationInstall a memory Dimm Enww Clean the product Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the product control panelEnww Clean the lid backing Clean the scanner glass Enww Firmware updates Clean the exteriorEnww Problem solve Problem-solving checklist Step Verification step Possible problems Solutions NumberIs the power on? Does Ready appearDoes the product copy? Does the product receive a fax?Restore the factory-set defaults Does the product print from the computer?Does the product scan to the computer? Does the device recognize and print from a memory card?Control-panel messages 1Control-panel messagesFan Error, Turn off then on Error Turn off then onCanceled copy. Clear document Comm. error Sender CsidEngine Comm. Error Engine error, press OKDoc feeder jam Clear, Reload Document feeder mispick. ReloadLoad Tray 1, Plain Size / Cleaning Non-HP supply InstalledScanner error #, Turn off then on Load paperClear jams Causes of jamsWhere to look for jams Clear jams in trayEnww Clear jams in tray Clear jams in fuser area Clear jams in output bin Clear jams in duplexer duplexing models onlyEnww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print quality issuesAaBbCc HP ToolboxFX on See HP ToolboxFX onService menu item Less paper Setting. See Control-panel menusPrint media on Load paper and print media onSolve issues with color documents Information pages on page 168. If noSee Match colors on Media-handling problemsPrint-media guidelines Solve print-media problems Page. See Information pages on Performance problemsPaper and print media on Copy problems Prevent copy problemsImage problems See Clean the product onSee Paper and print media on Cartridge onPaper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Scan problems Solve scanned-image problemsProblem Cause Resolution and color onFrom the ADF on Be jammed. See Clear jams from the ADFSolve scan-quality problems Scan-quality problemsPrevent scan-quality problems Are plugged in securely Fax problems Print-quality checklistManage and configure printer drivers Temporarily change print-quality settingsChange print-quality settings for all future jobs Solve connectivity problemsSolve direct-connection problems Verify that the product is on and online Network problemsResolve communication problems with the network Enww Solve software problems Solve common Windows problemsSolve common Macintosh problems 2Problems with Mac OS X v10.3 and Mac OS XSolve software problems Software troubleshootingIssue Cause Solution Solve PostScript PS errorsHardware troubleshooting Solve scan-to-e-mail problems Cannot connect to the Smtp Server Cause SolutionConnection to the Smtp server was lost Cause Solution Mail won’t send Cause SolutionCause Solution Cause SolutionSupplies and accessories Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP ToolboxFX softwareCable and interface accessories Paper-handling accessoriesPart numbers SuppliesUser-replaceable parts Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Physical specifications Electrical specificationsTable C-1Physical specifications Table C-2Electrical specificationsEnvironmental specifications Paper and print media specificationsTable C-3Environmental specifications1 Recommended Operating StorageEnww Regulatory information FCC regulations Environmental product stewardship programUnited States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Paper Material restrictionsNon-US returns HP Color LaserJet CM2320 MFP SeriesMaterial Safety Data Sheet Msds For more information IC CS-03 requirements Additional statements for telecom fax productsTelephone Consumer Protection Act United States Additional statements for telecom fax products Declaration of conformity HP Color LaserJet CM2320 MFPHP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of ConformityRegulatory Model Number2 BOISB-0701-02 Product Options ALLCanadian DOC regulations Laser safetyCountry/region specific statements EMI statement Taiwan Substances table China 六价铬 CrVI 溴溴苯 PBBEnww Index ADFEnww Enww Macintosh MsdsEnww Printing directly from the memory Enww Unix Msds Enww