HP CM2320 Image problems, See Paper and print media on, Cartridge on, See Clean the product on

NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP. See www.hp.com/ support/CM2320series or the support flyer that came in the product box.

Image problems

Problem Cause Solution

Copy edges are cropped when copying from the glass

The original is edge-to-edge or has smaller margins than those supported by this product.

Position the original 6.35 mm (1/4 inch) away from the registration corner on the glass. This product does not print edge-to- edge, so all copies will have a border.

Copy edges are cropped when copying from the ADF

The original is too long, edge-to-edge, or has smaller margins than those supported by this product.

On the control panel, press Copy setup. Use the arrow buttons to select Reduce/ Enlarge and press OK. Use the arrow buttons to select Full Page=91% and press OK. Try copying again.

Images are missing or faded. The print-cartridge might be low.

Replace any low print cartridge and then calibrate the product. See Print cartridge on page 185.

The original might be of poor quality.	If your original is too light or damaged, the
	copy might not be able to compensate, even
	if you adjust the contrast. If possible, find an
	original document in better condition.
	Use the control-panel to change the contrast
	setting.
The original might have a colored	Colored backgrounds might cause images in
background.	the foreground to blend into the background,
	or the background might appear in a
	different shade. If possible, use an original
	document without a colored background.
The original is larger than the scanable area	Use supported media sizes.

Vertical white or faded stripes appear on the copy.

The media might not meet	Use media that meets HP specifications.
HP specifications.	See Paper and print media on page 53.
One or more of the print cartridges may be	Replace any low print cartridge. See Print
low.	cartridge on page 185.
	If the error persists, contact HP support.

Unwanted lines appear on copy jobs only.

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The flatbed scanner or the ADF glass might	Clean the flatbed scanner or the ADF glass.
be dirty.	See Clean the product on page 191.
An image exists on the back of the original,	On the flatbed scanner, place three sheets
or defects exist on the scanner cover.	of clean paper on top of the original, close
	the flatbed scanner cover, then re-scan the
	original.

228 Chapter 15 Problem solve ENWW