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HP CM2320 manual Scan-quality problems, Prevent scan-quality problems, Solve scan-quality problems

Models: CM2320

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Scan-quality problems

Prevent scan-quality problems

The following are a few simple steps you can take to improve copy and scan quality.

●Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan.

●Use high-quality originals.

●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 59 for instructions.

●Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 107 for more information.

●If your product frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box.

Solve scan-quality problems

Problem	Cause	Solution

Blank pages	The original might have been loaded upside	In the automatic document feeder (ADF), put
	down.	the top end of the stack of originals into the
		ADF input tray, with the media stack face-up
		and the first page to be scanned on top of
		the stack.
		Place the original document face-down on
		the flatbed scanner with the upper-left
		corner of the document at the corner
		indicated by the icon on the scanner.

Too light or dark	The resolution and color levels may be set	Verify that you have the correct resolution
	incorrectly.	and color settings. See Scanner resolution
		and color on page 107.

Unwanted lines	The ADF glass might be dirty.	Clean the ADF glass. See Clean the scanner
		glass on page 195 (step 3).

Black dots or streaks	Ink, glue, correction fluid, or an unwanted	Clean the flatbed scanner surface. See
	substance might be on the glass.	Clean the scanner glass on page 195.

	The power to the product might have	Reprint the job.
	fluctuated.

Unclear text	The resolution levels might be set	Verify that the correct resolution settings are
	incorrectly.	correct. See Scanner resolution and color
		on page 107.

	The media is not laying flat on the glass.	Close the scanner lid tightly.

234 Chapter 15 Problem solve

ENWW

Image 246

HP CM2320 manual Scan-quality problems, Prevent scan-quality problems, Solve scan-quality problems

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Copyright and License Trademark CreditsTable of contents Paper and print media Use product featuresConnectivity Print tasksCopy Color for WindowsScan Fax fax models only PhotoManage and maintain the product Problem solve Appendix a Supplies and accessoriesAppendix B Service and support Appendix C SpecificationsAppendix D Regulatory information 269 Enww Product basics Product comparison Model Memory-Card ModelProduct features Product walkaround Front viewBack view Interface ports Control panel HP Color LaserJet CM2320 control panel Liquid Crystal DisplayPage Control-panel menus Control-panel Setup menu1Copy setup menu Use the control-panel menusControl-panel menus 2Reports menu Question using the arrow keys 3Photo setup menu4Fax setup menu fax models only Menu Item Sub-menu item Description Fax Set-up UtilityFax Header Your fax number Basic setup Time/DateAnswer mode Automatic Company nameOn multiple pages 5System setup menu Cancel Paper setup Default paper size LetterLegal Default paper type Lists available Automatic calibration the default is 15 minutes6Service menu 7Network configuration menu Function specific menus Confirmation before moving to the next one. After all threeAddresses are set, the product automatically restarts Redial Fax Resolution Standard FineSend Send a fax Send fax later8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Supported printer drivers for Windows Full software installation Print and scan driverSupported operating systems for Windows HP Universal Print Driver UPDUPD installation modes UpdSelect the correct printer driver for Windows Printers and Other Hardware Priority for print settingsChange printer-driver settings for Windows PrinterSupported utilities for Windows Software installation types for WindowsRemove software for Windows HP ToolboxFXOther Windows components and utilities HP Web JetadminSoftware for other operating systems SoftwareEnww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for MacintoshSoftware installation types for Macintosh Remove software from Macintosh operating systemsSupported utilities for Macintosh Enww Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper sizeUse watermarks Print multiple pages on one sheet of paper in MacintoshUse automatic duplex printing Use the Services menuPrint on both sides of the page duplex printing Print on both sides manuallyScan Scanning tasksPhoto Enww Connectivity Supported network operating systems USB connection2Network product discovery Service name DescriptionPrinter sharing disclaimer Supported network protocols 3Messaging and managementInstall the product on a network Change settings Configure the network productView settings Network configurationAutomatic configuration Set passwordManual configuration IP addressLink speed setting IPv4 and IPv6 settingsEnww Paper and print media Understand paper and print media use 1Supported paper and print media sizes Size Dimensions Tray Trays 2Supported paper and print media sizes 2Supported envelopes and postcardsEnww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacitySpecial paper or print media guidelines Media typeLoad paper and print media TrayTray 2 or Enww Configure trays Use product features Economy settings Archive printFonts Select fontsPrint lists of available fonts Enww Print tasks Cancel a print job Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality optionsSet document finishing options Obtain support and product-status informationSet advanced printing options Change print-quality settings Printer Features section. b In the Print All Text as BlackPrint edge-to-edge originals Enww Copy Load originals Automatic document feeder ADFFlatbed glass One-touch copy Cancel a copy jobUse copy Multiple copiesReduce or enlarge copies Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies for the current jobChange the copy-collation setting Change the copy-collation setting for the current jobChange the default copy-collation setting Adjust the default copy quality Copy settingsAdjust the copy quality for the current job Color copies or black and white copies MonoAdjust the lighter/darker contrast setting Define custom copy settingsClean the scanner glass Print or copy edge-to-edgeMedia-size settings Media-type settingsCopy onto media of different types and sizes Change the default media-type setting Restore the copy-settings defaultsChange the default media-size setting Change the media size and type for the current jobCopy a book Copy photos Copy mixed-size originals Duplex two-sided copy jobsMake two-sided copies from one-sided documents Change the default 2-Sided setting Make two-sided copies from two-sided documentsSet the multiple-page flatbed copy setting Copy two-sided documents manuallyCopy Color for Windows Automatic Manual color adjustmentManage color Print in GrayscaleNeutral Grays Setting description Setting optionsColor themes Edge ControlMatch colors using the HP Basic Color Match tool Match colorsMatch colors using View Custom Colors Select Install more softwareAdvanced color use Advanced color use Enww Scan Load originals for scanning Automatic document feeder ADFFlatbed scanner Scan methods Use the Scan featureUse scan Scan from the PCAdd destinations Set up the product Scan To destinationsSet up destinations on the product Delete destinationsConfigure scan-to-e-mail Scan to a file or software programScan to e-mail Send a scanned document to an e-mail recipient Send to a new e-mail recipientScan Details Edit the default scan paper sizeScan to a memory card Image File DetailsScan from the HP Scanning software Error Conditions Scanner FailuresCancel scan Memory card failuresCancel scan Scan settings Scanner resolution and colorScan file format Scan quality Resolution and color guidelinesSetting Recommended use ColorScan a book Enww Scan a photo Scan Fax fax models only Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devicesSetup for stand-alone fax Set up fax with a telephone answering machineUse the Fax Set-Up Utility Configure fax settingsUse fax set-up wizard on the PC Use the control panel to set the fax time, date, and headerManage the phone book Use the control panel to set the fax headerUse of common localized letters in fax headers Use phone-book data from other programs Delete phone bookProgram Description Special dialing symbols and options Manage speed dialsCreate and edit speed dials Create and edit group-dial entries Manage group-dial entriesDelete speed dials Delete an individual from a group-dial entrySet fax polling Change fax settings Set the sound-volume settingsSend fax settings Set the dial-tone detection Set autoredialSet the redial-on-busy option Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settingsSet the default glass-size setting Set the default resolution settingSet the resolution for the current fax job Set billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Use billing codesType of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set or change number of rings-to-answerSet the answer mode Set fax forwardingSet up distinctive ring Use autoreduction for incoming faxesSet the default fax reprint settings Create stamp-received faxesBlock or unblock fax numbers Make an extension telephone available to receive faxes Cancel a fax Use faxFax software Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP systemSend a fax VoIPFax from the flatbed scanner Fax from the automatic document feeder ADF Enww Manual dial faxing Dial manually with the automatic document feeder ADFDial manually with the flatbed scanner Send a fax to a group manually ad hoc faxing Redial manuallySend a fax by using a speed dial Use speed dials and group-dial entriesSend a fax by using a group-dial entry Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phoneReceive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a faxReceive faxes when fax tones are audible on the phone line Alert and warning message tables Solve fax problemsFax error messages 1Alert and warning messagesFax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send errorInvalid entry No fax answer. Canceled sendFax storage is full. Unable to answer call No Dial TonePrint all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reportsSet the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modePerform a fax test Change the fax speed Problems sending faxesProblem Cause Solution Fax test onStandard Problems receiving faxes ManualMessages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print photos directly from the memory card Print individual photos from the memory cardPrint a range of photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory cardPrint and scan photos from a proof sheet Photo Manage and maintain the product PCL, PCL 6, or PS font list Description How to printInformation pages Event logFax reports fax models only ServiceDiagnostics Reports onHP ToolboxFX View the HP ToolboxFXStatus Alerts Set up status alertsSet up e-mail alerts Product informationFax Fax ReceiveFax phone book Enww Fax receive log HelpFax send log Junk FaxesEnww System Settings Device InformationPrint Density Paper HandlingPrint Quality Paper TypesPrint Settings Mail Network SettingsMail configuration PostScriptFeatures Embedded Web serverTurn on password protection using the embedded Web server Use HP Web Jetadmin softwareSecurity features Turn on password protection from the control panelTurn on private receive feature Manage supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Check and order suppliesHP fraud hotline Store suppliesHP policy on non-HP supplies Recycle suppliesReplace supplies Print cartridgeEnww Enww Memory DIMMs InformationInstall a memory Dimm Enww Clean the product Clean the paper pathClean the paper path from HP ToolboxFX Clean the paper path from the product control panelEnww Clean the lid backing Clean the scanner glass Enww Firmware updates Clean the exteriorEnww Problem solve Is the power on? Problem-solving checklistStep Verification step Possible problems Solutions Number Does Ready appearDoes the product copy? Does the product receive a fax?Does the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Does the device recognize and print from a memory card?Control-panel messages 1Control-panel messagesCanceled copy. Clear document Fan Error, Turn off then onError Turn off then on Comm. error Sender CsidDoc feeder jam Clear, Reload Engine Comm. ErrorEngine error, press OK Document feeder mispick. ReloadScanner error #, Turn off then on Load Tray 1, Plain Size / CleaningNon-HP supply Installed Load paperClear jams Causes of jamsWhere to look for jams Clear jams in trayEnww Clear jams in tray Clear jams in fuser area Clear jams in output bin Clear jams in duplexer duplexing models onlyEnww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print quality issuesAaBbCc HP ToolboxFX on See HP ToolboxFX onPrint media on Service menu item Less paperSetting. See Control-panel menus Load paper and print media onSolve issues with color documents Information pages on page 168. If noMedia-handling problems Print-media guidelinesSee Match colors on Solve print-media problems Performance problems Paper and print media onPage. See Information pages on Copy problems Prevent copy problemsSee Paper and print media on Image problemsSee Clean the product on Cartridge onPaper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Problem Cause Scan problemsSolve scanned-image problems Resolution and color onFrom the ADF on Be jammed. See Clear jams from the ADFScan-quality problems Prevent scan-quality problemsSolve scan-quality problems Are plugged in securely Manage and configure printer drivers Fax problemsPrint-quality checklist Temporarily change print-quality settingsSolve connectivity problems Solve direct-connection problemsChange print-quality settings for all future jobs Network problems Resolve communication problems with the networkVerify that the product is on and online Enww Solve common Macintosh problems Solve software problemsSolve common Windows problems 2Problems with Mac OS X v10.3 and Mac OS XSolve software problems Software troubleshootingSolve PostScript PS errors Hardware troubleshootingIssue Cause Solution Connection to the Smtp server was lost Cause Solution Solve scan-to-e-mail problemsCannot connect to the Smtp Server Cause Solution Mail won’t send Cause SolutionCause Solution Cause SolutionSupplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX softwarePart numbers Cable and interface accessoriesPaper-handling accessories SuppliesUser-replaceable parts Service and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Table C-1Physical specifications Physical specificationsElectrical specifications Table C-2Electrical specificationsTable C-3Environmental specifications1 Environmental specificationsPaper and print media specifications Recommended Operating StorageEnww Regulatory information FCC regulations Environmental product stewardship programHP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Non-US returns PaperMaterial restrictions HP Color LaserJet CM2320 MFP SeriesMaterial Safety Data Sheet Msds For more information Additional statements for telecom fax products Telephone Consumer Protection Act United StatesIC CS-03 requirements Additional statements for telecom fax products HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of conformityHP Color LaserJet CM2320 MFP Declaration of ConformityRegulatory Model Number2 BOISB-0701-02 Product Options ALLLaser safety Country/region specific statementsCanadian DOC regulations EMI statement Taiwan Substances table China 六价铬 CrVI 溴溴苯 PBBEnww Index ADFEnww Enww Macintosh MsdsEnww Printing directly from the memory Enww Unix Msds Enww