HP CM2320 manual Restore the factory-set defaults, Does the product print from the computer?

Step	Verification step	Possible problems	Solutions
number

7Does the product print from the computer?

Use a word-processing program to send a print job to the product.

Software is not installed correctly or an error	Uninstall and then reinstall the product
occurred during software installation.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.
The cable is not connected correctly.	Reconnect the cable.
An incorrect driver is selected.	Select the proper driver.
There is a port driver problem in Microsoft	Uninstall and then reinstall the product
Windows.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

8Does the product scan to the computer?

Initiate a scan from the basic desktop software at your computer.

The cable is not connected correctly.	Reconnect the cable.
Software is not installed correctly or an error	Uninstall and then reinstall the product
occurred during software installation.	software. Verify that you are using the
	correct installation procedure and the
	correct port setting.

If the error persists, turn off the product and then turn on the product.

9Does the device recognize and print from a memory card?

Insert a memory card and print an index page. See Print a memory card thumbnail sheet on page 164.

The device does not recognize the card.	1.	Remove the card and reinsert it into the
		slot. Verify that the card is fully inserted
		into the slot.
	2.	Verify that the memory-card type is a
		supported type.
	3.	Verify that only one card is inserted in
		the memory card slots.
The device does not print certain images.	Verify that the files on the memory card are
	in the correct format. The device recognizes
	only SRGB format .JPEG files.

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name, phone number, speed dials, and any stored faxes in the product memory.

CAUTION: This procedure also clears all fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product.

1.On the product control panel, press Setup.

2.Use the arrows buttons to select Service, and then press OK.

3.Use the arrows buttons to select Restore defaults, and then press OK. The product automatically restarts.

202 Chapter 15 Problem solve ENWW