HP CM2320 manual Problems receiving faxes, Manual

Problems receiving faxes

Use the table in this section to solve problems that might occur when receiving faxes.

NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly.

Problem	Cause	Solution
The product cannot receive faxes from	The extension-telephone setting might	Change the extension-telephone setting.
an extension telephone.	be disabled.
	The fax cord might not be securely	Verify that the fax cord is securely
	connected.	connected between the telephone jack
		and the product (or another device that is
		connected to the product). Wait until you
		hear fax tones, then press 1-2-3 in
		sequence, wait for three seconds and
		hang up.
	The product dialing mode might be	Verify that the product dialing mode is set
	incorrectly set, or the extension phone	to Tone. Verify that the extension phone
	might be incorrectly set.	is set up for tone dialing as well.
The product is not answering incoming	The answer mode might be set to	If the answer mode is set to Manual, the
fax calls.	Manual.	product does not answer calls. Start the
		fax-receiving process manually.
	The rings-to-answer setting might not be	Check the rings-to-answer setting to
	set correctly.	verify that it is set properly.
	The answer-ring pattern feature might be	Check the answer-ring pattern feature to
	turned on, but you do not have the	verify that it is set properly.
	service, or you do have the service and
	the feature is not set correctly.

The fax cord might not be correctly connected, or the fax cord is not working.

Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test

on page 152).

The product might not be able to detect	Re-record the answering machine
incoming fax tones because the	message, leaving at least two seconds of
answering machine is playing a voice	silence at the beginning of the message.
message.
Too many devices might be connected to	Do not attach more than three devices to
the telephone line.	the line. Remove the last device that was
	connected and determine whether the
	product works. If not, continue removing
	devices one at a time and retry after
	removing each one.
The telephone line might not be working.	Do one of the following:
	● Increase the volume on the product,
	and then press Start Fax on the
	control panel. If a dial tone exists,
	the telephone line is working.
	● Perform a fax test to verify that the
	phone line works and is plugged
	into the correct port (see Perform a
	fax test on page 152).

ENWW Solve fax problems 155