Appendix B Service and support | HP CM2320 manual

Order parts, accessories, and supplies	246
Order directly from HP	246
Order through service or support providers	246
Order directly through the HP ToolboxFX software	246
Part numbers	247
Supplies	247
Memory	247
Cable and interface accessories	247
Paper-handling accessories	247
User-replaceable parts	248
Appendix B Service and support
Hewlett-Packard limited warranty statement	249
Customer self repair warranty service	250
Print cartridge limited warranty statement	251
Customer support	252
Appendix C Specifications
Physical specifications	254
Electrical specifications	254
Power consumption and acoustic emissions (HP Color LaserJet CM2320, HP Color LaserJet
CM2320 MFP Fax Model, HP Color LaserJet CM2320 MFP Memory-Card Model)	254
Environmental specifications	255
Paper and print media specifications	255
Appendix D Regulatory information
FCC regulations	258
Environmental product stewardship program	258
Protecting the environment	258
Ozone production	258
Power consumption	258
Paper use	258
Plastics	258
HP LaserJet print supplies	259
Return and recycling instructions	259
Paper	260
Material restrictions	260
Disposal of waste equipment by users in private households in the European
Union	261
Material Safety Data Sheet (MSDS)	261
For more information	261
Additional statements for telecom (fax) products	262
EU statement for telecom operation	262
New Zealand telecom statements	262
Telephone Consumer Protection Act (United States)	262
IC CS-03 requirements	262
Declaration of conformity	264
HP Color LaserJet CM2320 MFP	264
HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model	264

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HP CM2320 manual Appendix B Service and support, Appendix C Specifications, Appendix D Regulatory information

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Copyright and License Trademark Credits Table of contents Paper and print media Use product featuresConnectivity Print tasks Color for Windows CopyScan Photo Fax fax models onlyManage and maintain the product Problem solve Appendix a Supplies and accessories Appendix C Specifications Appendix B Service and supportAppendix D Regulatory information 269 Enww Product basics Product comparison Model Memory-Card Model Product features Product walkaround Front view Back view Interface ports Control panel HP Color LaserJet CM2320 control panel Liquid Crystal DisplayPage Control-panel menus Control-panel Setup menu1Copy setup menu Use the control-panel menus Control-panel menus 2Reports menu Question using the arrow keys 3Photo setup menu4Fax setup menu fax models only Menu Item Sub-menu item Description Fax Set-up Utility Fax Header Your fax number Basic setup Time/DateAnswer mode Automatic Company name On multiple pages 5System setup menu Cancel Paper setup Default paper size LetterLegal Default paper type Lists available Automatic calibration the default is 15 minutes 6Service menu 7Network configuration menu Confirmation before moving to the next one. After all three Function specific menusAddresses are set, the product automatically restarts Redial Fax Resolution Standard FineSend Send a fax Send fax later 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows Supported printer drivers for Windows Full software installation Print and scan driverSupported operating systems for Windows HP Universal Print Driver UPD UPD installation modes Upd Select the correct printer driver for Windows Printers and Other Hardware Priority for print settingsChange printer-driver settings for Windows Printer Supported utilities for Windows Software installation types for WindowsRemove software for Windows HP ToolboxFX Other Windows components and utilities HP Web JetadminSoftware for other operating systems Software Enww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for Macintosh Remove software from Macintosh operating systems Software installation types for MacintoshSupported utilities for Macintosh Enww Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Use automatic duplex printing Use the Services menuPrint on both sides of the page duplex printing Print on both sides manually Scan Scanning tasks Photo Enww Connectivity Supported network operating systems USB connection 2Network product discovery Service name DescriptionPrinter sharing disclaimer Supported network protocols 3Messaging and management Install the product on a network Change settings Configure the network productView settings Network configuration Automatic configuration Set passwordManual configuration IP address Link speed setting IPv4 and IPv6 settings Enww Paper and print media Understand paper and print media use 1Supported paper and print media sizes Size Dimensions Tray Trays 2Supported paper and print media sizes 2Supported envelopes and postcards Enww Media type Dimensions1 Weight Capacity2 Paper orientation Supported paper types and tray capacity Special paper or print media guidelines Media type Load paper and print media Tray Tray 2 or Enww Configure trays Use product features Economy settings Archive print Select fonts FontsPrint lists of available fonts Enww Print tasks Cancel a print job Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality options Obtain support and product-status information Set document finishing optionsSet advanced printing options Printer Features section. b In the Print All Text as Black Change print-quality settingsPrint edge-to-edge originals Enww Copy Load originals Automatic document feeder ADF Flatbed glass One-touch copy Cancel a copy jobUse copy Multiple copies Reduce or enlarge copies Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies for the current job Change the copy-collation setting for the current job Change the copy-collation settingChange the default copy-collation setting Adjust the default copy quality Copy settingsAdjust the copy quality for the current job Color copies or black and white copies Mono Adjust the lighter/darker contrast setting Define custom copy settingsClean the scanner glass Print or copy edge-to-edge Media-type settings Media-size settingsCopy onto media of different types and sizes Change the default media-type setting Restore the copy-settings defaultsChange the default media-size setting Change the media size and type for the current job Copy a book Copy photos Duplex two-sided copy jobs Copy mixed-size originalsMake two-sided copies from one-sided documents Change the default 2-Sided setting Make two-sided copies from two-sided documents Set the multiple-page flatbed copy setting Copy two-sided documents manually Copy Color for Windows Automatic Manual color adjustmentManage color Print in Grayscale Neutral Grays Setting description Setting optionsColor themes Edge Control Match colors using the HP Basic Color Match tool Match colors Match colors using View Custom Colors Select Install more software Advanced color use Advanced color use Enww Scan Load originals for scanning Flatbed scanner Scan methods Use the Scan featureUse scan Scan from the PC Add destinations Set up the product Scan To destinationsSet up destinations on the product Delete destinations Scan to a file or software program Configure scan-to-e-mailScan to e-mail Send a scanned document to an e-mail recipient Send to a new e-mail recipient Scan Details Edit the default scan paper sizeScan to a memory card Image File Details Scan from the HP Scanning software Error Conditions Scanner FailuresCancel scan Memory card failures Cancel scan Scanner resolution and color Scan settingsScan file format Scan quality Resolution and color guidelinesSetting Recommended use Color Scan a book Enww Scan a photo Scan Fax fax models only Fax features Connect to a telephone line SetupInstall and connect the hardware Connect additional devices Setup for stand-alone fax Set up fax with a telephone answering machine Use the Fax Set-Up Utility Configure fax settingsUse fax set-up wizard on the PC Use the control panel to set the fax time, date, and header Use the control panel to set the fax header Manage the phone bookUse of common localized letters in fax headers Delete phone book Use phone-book data from other programsProgram Description Manage speed dials Special dialing symbols and optionsCreate and edit speed dials Create and edit group-dial entries Manage group-dial entriesDelete speed dials Delete an individual from a group-dial entry Set fax polling Set the sound-volume settings Change fax settingsSend fax settings Set autoredial Set the dial-tone detectionSet the redial-on-busy option Set the default light/dark contrast setting Set light/dark and resolutionSet the redial-on-communication-error option Set resolution settings Set the default resolution setting Set the default glass-size settingSet the resolution for the current fax job Set billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Use billing codes Type of telephone line Recommended rings-to-answer setting Receive fax settingsUse the rings-to-answer setting Set or change number of rings-to-answer Set the answer mode Set fax forwarding Set up distinctive ring Use autoreduction for incoming faxes Create stamp-received faxes Set the default fax reprint settingsBlock or unblock fax numbers Make an extension telephone available to receive faxes Use fax Cancel a faxFax software Delete faxes from memory Use fax on a DSL, PBX, ISDN, or VoIP system VoIP Send a faxFax from the flatbed scanner Fax from the automatic document feeder ADF Enww Dial manually with the automatic document feeder ADF Manual dial faxingDial manually with the flatbed scanner Send a fax to a group manually ad hoc faxing Redial manually Send a fax by using a speed dial Use speed dials and group-dial entries Send a fax by using a group-dial entry Send a fax from the software Windows XP or Vista Send a fax from the softwareSend a fax from the software Mac OS X Windows Send a delayed fax Send a fax by dialing from a downstream phone Receive a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Reprint a fax Receive faxes when fax tones are audible on the phone line Alert and warning message tables Solve fax problemsFax error messages 1Alert and warning messages Fax recv. error Fax memory full Canceling recvFax memory full Canceling send Fax Send error Invalid entry No fax answer. Canceled sendFax storage is full. Unable to answer call No Dial Tone Print all fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print individual fax reports Set the fax activity log to print automatically Set the fax error reportSet the fax confirmation report Set the fax-error-correction mode Change error correction and fax speedPerform a fax test Change the fax speed Problems sending faxesProblem Cause Solution Fax test on Standard Problems receiving faxes Messages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print individual photos from the memory card Print photos directly from the memory cardPrint a range of photos from the memory card Print a memory card thumbnail sheet Print all of the photos from the memory card Print and scan photos from a proof sheet Photo Manage and maintain the product PCL, PCL 6, or PS font list Description How to printInformation pages Event log Fax reports fax models only ServiceDiagnostics Reports on View the HP ToolboxFX HP ToolboxFXStatus Alerts Set up status alertsSet up e-mail alerts Product information Fax Receive FaxFax phone book Enww Fax receive log HelpFax send log Junk Faxes Enww System Settings Device Information Print Density Paper HandlingPrint Quality Paper Types Print Settings Mail Network SettingsMail configuration PostScript Features Embedded Web server Turn on password protection using the embedded Web server Use HP Web Jetadmin softwareSecurity features Turn on password protection from the control panel Turn on private receive feature Manage supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Check and order supplies HP fraud hotline Store suppliesHP policy on non-HP supplies Recycle supplies Replace supplies Print cartridge Enww Enww Memory DIMMs Information Install a memory Dimm Enww Clean the product Clean the paper path Clean the paper path from HP ToolboxFX Clean the paper path from the product control panel Enww Clean the lid backing Clean the scanner glass Enww Firmware updates Clean the exterior Enww Problem solve Is the power on? Problem-solving checklistStep Verification step Possible problems Solutions Number Does Ready appear Does the product copy? Does the product receive a fax? Does the product scan to the computer? Restore the factory-set defaultsDoes the product print from the computer? Does the device recognize and print from a memory card? Control-panel messages 1Control-panel messages Canceled copy. Clear document Fan Error, Turn off then onError Turn off then on Comm. error Sender Csid Doc feeder jam Clear, Reload Engine Comm. ErrorEngine error, press OK Document feeder mispick. Reload Scanner error #, Turn off then on Load Tray 1, Plain Size / CleaningNon-HP supply Installed Load paper Clear jams Causes of jams Where to look for jams Clear jams in tray Enww Clear jams in tray Clear jams in fuser area Clear jams in output bin Clear jams in duplexer duplexing models only Enww Enww Clear jams from the ADF Enww Enww Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print quality issues AaBbCc HP ToolboxFX on See HP ToolboxFX on Print media on Service menu item Less paperSetting. See Control-panel menus Load paper and print media on Solve issues with color documents Information pages on page 168. If no Print-media guidelines Media-handling problemsSee Match colors on Solve print-media problems Paper and print media on Performance problemsPage. See Information pages on Copy problems Prevent copy problems See Paper and print media on Image problemsSee Clean the product on Cartridge on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Problem Cause Scan problemsSolve scanned-image problems Resolution and color on From the ADF on Be jammed. See Clear jams from the ADF Prevent scan-quality problems Scan-quality problemsSolve scan-quality problems Are plugged in securely Manage and configure printer drivers Fax problemsPrint-quality checklist Temporarily change print-quality settings Solve direct-connection problems Solve connectivity problemsChange print-quality settings for all future jobs Resolve communication problems with the network Network problemsVerify that the product is on and online Enww Solve common Macintosh problems Solve software problemsSolve common Windows problems 2Problems with Mac OS X v10.3 and Mac OS X Solve software problems Software troubleshooting Hardware troubleshooting Solve PostScript PS errorsIssue Cause Solution Connection to the Smtp server was lost Cause Solution Solve scan-to-e-mail problemsCannot connect to the Smtp Server Cause Solution Mail won’t send Cause Solution Cause Solution Supplies and accessories Order directly from HP Order parts, accessories, and suppliesOrder through service or support providers Order directly through the HP ToolboxFX software Part numbers Cable and interface accessoriesPaper-handling accessories Supplies User-replaceable parts Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Table C-1Physical specifications Physical specificationsElectrical specifications Table C-2Electrical specifications Table C-3Environmental specifications1 Environmental specificationsPaper and print media specifications Recommended Operating Storage Enww Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions HP LaserJet print suppliesUnited States and Puerto Rico Non-US returns PaperMaterial restrictions HP Color LaserJet CM2320 MFP Series Material Safety Data Sheet Msds For more information Telephone Consumer Protection Act United States Additional statements for telecom fax productsIC CS-03 requirements Additional statements for telecom fax products HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model Declaration of conformityHP Color LaserJet CM2320 MFP Declaration of Conformity Regulatory Model Number2 BOISB-0701-02 Product Options ALL Country/region specific statements Laser safetyCanadian DOC regulations EMI statement Taiwan Substances table China 六价铬 CrVI 溴溴苯 PBB Enww Index ADF Enww Enww Macintosh Msds Enww Printing directly from the memory Enww Unix Msds Enww