Enww | HP CM2320 instruction

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

5.Have any software programs been added to the network?

Make sure they are compatible and that they are installed correctly with the correct printer drivers.

6.Are other users able to print?

The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection.

7.If other users are able to print, are they using the same network operating system? Check your system for proper network operating system setup.

8.Is your protocol enabled?

Check the status of your protocol on the network configuration page. See Information pages

on page 168. You can also use the embedded Web server or HP ToolboxFX to check the status of other protocols. See HP ToolboxFX on page 170.

ENWW	Solve connectivity problems 239

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HP CM2320 manual Enww

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Trademark Credits Copyright and License Table of contents Print tasks Use product featuresConnectivity Paper and print media Scan CopyColor for Windows Manage and maintain the product Fax fax models onlyPhoto Appendix a Supplies and accessories Problem solve Appendix D Regulatory information Appendix B Service and supportAppendix C Specifications 269 Enww Product basics Model Memory-Card Model Product comparison Product features Front view Product walkaround Back view Interface ports Control panel Liquid Crystal Display HP Color LaserJet CM2320 control panelPage Use the control-panel menus Control-panel Setup menu1Copy setup menu Control-panel menus Control-panel menus 2Reports menu Menu Item Sub-menu item Description Fax Set-up Utility 3Photo setup menu4Fax setup menu fax models only Question using the arrow keys Company name Basic setup Time/DateAnswer mode Automatic Fax Header Your fax number On multiple pages 5System setup menu Automatic calibration the default is 15 minutes Paper setup Default paper size LetterLegal Default paper type Lists available Cancel 6Service menu 7Network configuration menu Addresses are set, the product automatically restarts Function specific menusConfirmation before moving to the next one. After all three Send fax later Fax Resolution Standard FineSend Send a fax Redial 8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows HP Universal Print Driver UPD Full software installation Print and scan driverSupported operating systems for Windows Supported printer drivers for Windows Upd UPD installation modes Select the correct printer driver for Windows Printer Priority for print settingsChange printer-driver settings for Windows Printers and Other Hardware HP ToolboxFX Software installation types for WindowsRemove software for Windows Supported utilities for Windows Software HP Web JetadminSoftware for other operating systems Other Windows components and utilities Enww Use the product with Macintosh Supported operating systems for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Software for Macintosh Supported utilities for Macintosh Software installation types for MacintoshRemove software from Macintosh operating systems Enww Resize documents or print on a custom paper size Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Print Print multiple pages on one sheet of paper in Macintosh Use watermarks Print on both sides manually Use the Services menuPrint on both sides of the page duplex printing Use automatic duplex printing Scanning tasks Scan Photo Enww Connectivity USB connection Supported network operating systems 3Messaging and management Service name DescriptionPrinter sharing disclaimer Supported network protocols 2Network product discovery Install the product on a network Network configuration Configure the network productView settings Change settings IP address Set passwordManual configuration Automatic configuration IPv4 and IPv6 settings Link speed setting Enww Paper and print media Understand paper and print media use 2Supported envelopes and postcards Size Dimensions Tray Trays 2Supported paper and print media sizes 1Supported paper and print media sizes Enww Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientation Media type Special paper or print media guidelines Tray Load paper and print media Tray 2 or Enww Configure trays Use product features Archive print Economy settings Print lists of available fonts FontsSelect fonts Enww Print tasks Cancel a print job Set paper and quality options Use features in the Windows printer driverOpen the printer driver Use printing shortcuts Set advanced printing options Set document finishing optionsObtain support and product-status information Print edge-to-edge originals Change print-quality settingsPrinter Features section. b In the Print All Text as Black Enww Copy Automatic document feeder ADF Load originals Flatbed glass Multiple copies Cancel a copy jobUse copy One-touch copy Reduce or enlarge copies for the current job Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copies Change the default copy-collation setting Change the copy-collation settingChange the copy-collation setting for the current job Color copies or black and white copies Mono Copy settingsAdjust the copy quality for the current job Adjust the default copy quality Print or copy edge-to-edge Define custom copy settingsClean the scanner glass Adjust the lighter/darker contrast setting Copy onto media of different types and sizes Media-size settingsMedia-type settings Change the media size and type for the current job Restore the copy-settings defaultsChange the default media-size setting Change the default media-type setting Copy a book Copy photos Make two-sided copies from one-sided documents Copy mixed-size originalsDuplex two-sided copy jobs Make two-sided copies from two-sided documents Change the default 2-Sided setting Copy two-sided documents manually Set the multiple-page flatbed copy setting Copy Color for Windows Print in Grayscale Manual color adjustmentManage color Automatic Edge Control Setting description Setting optionsColor themes Neutral Grays Match colors Match colors using the HP Basic Color Match tool Select Install more software Match colors using View Custom Colors Advanced color use Advanced color use Enww Scan Load originals for scanning Flatbed scanner Scan from the PC Use the Scan featureUse scan Scan methods Delete destinations Set up the product Scan To destinationsSet up destinations on the product Add destinations Scan to e-mail Configure scan-to-e-mailScan to a file or software program Send to a new e-mail recipient Send a scanned document to an e-mail recipient Image File Details Edit the default scan paper sizeScan to a memory card Scan Details Memory card failures Error Conditions Scanner FailuresCancel scan Scan from the HP Scanning software Cancel scan Scan file format Scan settingsScanner resolution and color Color Resolution and color guidelinesSetting Recommended use Scan quality Scan a book Enww Scan a photo Scan Fax fax models only Fax features Connect additional devices SetupInstall and connect the hardware Connect to a telephone line Set up fax with a telephone answering machine Setup for stand-alone fax Use the control panel to set the fax time, date, and header Configure fax settingsUse fax set-up wizard on the PC Use the Fax Set-Up Utility Use of common localized letters in fax headers Manage the phone bookUse the control panel to set the fax header Program Description Use phone-book data from other programsDelete phone book Create and edit speed dials Special dialing symbols and optionsManage speed dials Delete an individual from a group-dial entry Manage group-dial entriesDelete speed dials Create and edit group-dial entries Set fax polling Send fax settings Change fax settingsSet the sound-volume settings Set the redial-on-busy option Set the dial-tone detectionSet autoredial Set resolution settings Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast setting Set the resolution for the current fax job Set the default glass-size settingSet the default resolution setting Use billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Set billing codes Set or change number of rings-to-answer Receive fax settingsUse the rings-to-answer setting Type of telephone line Recommended rings-to-answer setting Set fax forwarding Set the answer mode Use autoreduction for incoming faxes Set up distinctive ring Block or unblock fax numbers Set the default fax reprint settingsCreate stamp-received faxes Make an extension telephone available to receive faxes Fax software Cancel a faxUse fax Use fax on a DSL, PBX, ISDN, or VoIP system Delete faxes from memory Fax from the flatbed scanner Send a faxVoIP Fax from the automatic document feeder ADF Enww Dial manually with the flatbed scanner Manual dial faxingDial manually with the automatic document feeder ADF Redial manually Send a fax to a group manually ad hoc faxing Use speed dials and group-dial entries Send a fax by using a speed dial Send a fax by using a group-dial entry Send a fax from the software Mac OS X Send a fax from the softwareSend a fax from the software Windows XP or Vista Windows Send a fax by dialing from a downstream phone Send a delayed fax Reprint a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Receive a fax Receive faxes when fax tones are audible on the phone line 1Alert and warning messages Solve fax problemsFax error messages Alert and warning message tables Fax Send error Fax memory full Canceling recvFax memory full Canceling send Fax recv. error No Dial Tone No fax answer. Canceled sendFax storage is full. Unable to answer call Invalid entry Print individual fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print all fax reports Set the fax confirmation report Set the fax error reportSet the fax activity log to print automatically Perform a fax test Change error correction and fax speedSet the fax-error-correction mode Fax test on Problems sending faxesProblem Cause Solution Change the fax speed Standard Problems receiving faxes Messages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print a range of photos from the memory card Print photos directly from the memory cardPrint individual photos from the memory card Print all of the photos from the memory card Print a memory card thumbnail sheet Print and scan photos from a proof sheet Photo Manage and maintain the product Event log Description How to printInformation pages PCL, PCL 6, or PS font list Reports on ServiceDiagnostics Fax reports fax models only Status HP ToolboxFXView the HP ToolboxFX Product information Set up status alertsSet up e-mail alerts Alerts Fax phone book FaxFax Receive Enww Junk Faxes HelpFax send log Fax receive log Enww Device Information System Settings Paper Types Paper HandlingPrint Quality Print Density Print Settings PostScript Network SettingsMail configuration Mail Embedded Web server Features Turn on password protection from the control panel Use HP Web Jetadmin softwareSecurity features Turn on password protection using the embedded Web server Turn on private receive feature Check and order supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Manage supplies Recycle supplies Store suppliesHP policy on non-HP supplies HP fraud hotline Print cartridge Replace supplies Enww Enww Information Memory DIMMs Install a memory Dimm Enww Clean the paper path Clean the product Clean the paper path from the product control panel Clean the paper path from HP ToolboxFX Enww Clean the lid backing Clean the scanner glass Enww Clean the exterior Firmware updates Enww Problem solve Does Ready appear Problem-solving checklistStep Verification step Possible problems Solutions Number Is the power on? Does the product receive a fax? Does the product copy? Does the device recognize and print from a memory card? Restore the factory-set defaultsDoes the product print from the computer? Does the product scan to the computer? 1Control-panel messages Control-panel messages Comm. error Sender Csid Fan Error, Turn off then onError Turn off then on Canceled copy. Clear document Document feeder mispick. Reload Engine Comm. ErrorEngine error, press OK Doc feeder jam Clear, Reload Load paper Load Tray 1, Plain Size / CleaningNon-HP supply Installed Scanner error #, Turn off then on Causes of jams Clear jams Clear jams in tray Where to look for jams Enww Clear jams in tray Clear jams in fuser area Clear jams in duplexer duplexing models only Clear jams in output bin Enww Enww Clear jams from the ADF Enww Enww Avoid repeated jams General print quality issues Solve image-quality problemsPrint problems Print quality problems AaBbCc See HP ToolboxFX on HP ToolboxFX on Load paper and print media on Service menu item Less paperSetting. See Control-panel menus Print media on Information pages on page 168. If no Solve issues with color documents See Match colors on Media-handling problemsPrint-media guidelines Solve print-media problems Page. See Information pages on Performance problemsPaper and print media on Prevent copy problems Copy problems Cartridge on Image problemsSee Clean the product on See Paper and print media on Paper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Resolution and color on Scan problemsSolve scanned-image problems Problem Cause Be jammed. See Clear jams from the ADF From the ADF on Solve scan-quality problems Scan-quality problemsPrevent scan-quality problems Are plugged in securely Temporarily change print-quality settings Fax problemsPrint-quality checklist Manage and configure printer drivers Change print-quality settings for all future jobs Solve connectivity problemsSolve direct-connection problems Verify that the product is on and online Network problemsResolve communication problems with the network Enww 2Problems with Mac OS X v10.3 and Mac OS X Solve software problemsSolve common Windows problems Solve common Macintosh problems Software troubleshooting Solve software problems Issue Cause Solution Solve PostScript PS errorsHardware troubleshooting Mail won’t send Cause Solution Solve scan-to-e-mail problemsCannot connect to the Smtp Server Cause Solution Connection to the Smtp server was lost Cause Solution Cause Solution Supplies and accessories Order directly through the HP ToolboxFX software Order parts, accessories, and suppliesOrder through service or support providers Order directly from HP Supplies Cable and interface accessoriesPaper-handling accessories Part numbers User-replaceable parts Hewlett-Packard limited warranty statement Service and support Customer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Table C-2Electrical specifications Physical specificationsElectrical specifications Table C-1Physical specifications Recommended Operating Storage Environmental specificationsPaper and print media specifications Table C-3Environmental specifications1 Enww Regulatory information Environmental product stewardship program FCC regulations United States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions HP Color LaserJet CM2320 MFP Series PaperMaterial restrictions Non-US returns Material Safety Data Sheet Msds For more information IC CS-03 requirements Additional statements for telecom fax productsTelephone Consumer Protection Act United States Additional statements for telecom fax products Declaration of Conformity Declaration of conformityHP Color LaserJet CM2320 MFP HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model ALL Regulatory Model Number2 BOISB-0701-02 Product Options Canadian DOC regulations Laser safetyCountry/region specific statements 六价铬 CrVI 溴溴苯 PBB EMI statement Taiwan Substances table China Enww ADF Index Enww Enww Msds Macintosh Enww Printing directly from the memory Enww Unix Msds Enww