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HP CM2320 manual Solve scan-to-e-mail problems, Cannot connect to the Smtp Server Cause Solution

Models: CM2320

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Solve scan-to-e-mail problems

IP address not found, or cannot resolve gateway.

Cause	Solution

The device might not have a DNS entry configured by DHCP. Use the IP address for the SMTP gateway or manually configure the IP address. See system administrator for further assistance.

Network issues might be causing connection issues.

SMTP gateway is invalid. Enter a valid gateway.

Cause	Solution

SMTP gateway test failed during setup.

The SMTP gateway or port are incorrect. Check with system administrator.

Cannot connect to the SMTP Server.

Cause	Solution

Device cannot resolve the hostname for your SMTP Gateway. Make sure your SMTP gateway server is running correctly. Try using the IP address or correcting your DNS server entry.

Contact your ISP or IT administrator for help.

The connection to the SMTP server was lost.

Cause	Solution

	Try to send the e-mail again.
	Check with your ISP or IT administrator to make sure your
	SMTP gateway is configured appropriately.

SMTP Server Requires Authentication, which is not supported by this device.

Cause	Solution

The product needs a gateway that doesn’t require authentication.

The SMTP gateway the device is trying to use requires authentication. Use a different server.

E-mail won’t send.

Cause	Solution

Some SMTP servers require a valid “From:” address to protect against spamming.

Enter a valid “From:” address in the EWS.

Make sure you have entered a valid recipient E-mail address.

ENWW	Solve scan-to-e-mail problems 243

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HP CM2320 Solve scan-to-e-mail problems, Cannot connect to the Smtp Server Cause Solution, Mail won’t send Cause Solution

Contents

HP Color LaserJet CM2320 MFP Series Page HP Color LaserJet CM2320 MFP Series Trademark Credits Copyright and LicenseTable of contents Print tasks Use product featuresConnectivity Paper and print mediaCopy Color for WindowsScan Fax fax models only PhotoManage and maintain the product Appendix a Supplies and accessories Problem solveAppendix B Service and support Appendix C SpecificationsAppendix D Regulatory information 269 Enww Product basics Model Memory-Card Model Product comparisonProduct features Front view Product walkaroundBack view Interface ports Control panel Liquid Crystal Display HP Color LaserJet CM2320 control panelPage Use the control-panel menus Control-panel Setup menu1Copy setup menu Control-panel menusControl-panel menus 2Reports menu Menu Item Sub-menu item Description Fax Set-up Utility 3Photo setup menu4Fax setup menu fax models only Question using the arrow keysCompany name Basic setup Time/DateAnswer mode Automatic Fax Header Your fax numberOn multiple pages 5System setup menu Automatic calibration the default is 15 minutes Paper setup Default paper size LetterLegal Default paper type Lists available Cancel6Service menu 7Network configuration menu Function specific menus Confirmation before moving to the next one. After all threeAddresses are set, the product automatically restarts Send fax later Fax Resolution Standard FineSend Send a fax Redial8Fax Menu Navigate through the photos 9Photo Menu 10Copy Menu Enww Software for Windows HP Universal Print Driver UPD Full software installation Print and scan driverSupported operating systems for Windows Supported printer drivers for WindowsUpd UPD installation modesSelect the correct printer driver for Windows Printer Priority for print settingsChange printer-driver settings for Windows Printers and Other HardwareHP ToolboxFX Software installation types for WindowsRemove software for Windows Supported utilities for WindowsSoftware HP Web JetadminSoftware for other operating systems Other Windows components and utilitiesEnww Use the product with Macintosh Supported operating systems for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Software for MacintoshSoftware installation types for Macintosh Remove software from Macintosh operating systemsSupported utilities for Macintosh Enww Resize documents or print on a custom paper size Use features in the Macintosh printer driverCreate and use printing presets in Macintosh PrintPrint multiple pages on one sheet of paper in Macintosh Use watermarksPrint on both sides manually Use the Services menuPrint on both sides of the page duplex printing Use automatic duplex printingScanning tasks ScanPhoto Enww Connectivity USB connection Supported network operating systems3Messaging and management Service name DescriptionPrinter sharing disclaimer Supported network protocols 2Network product discoveryInstall the product on a network Network configuration Configure the network productView settings Change settingsIP address Set passwordManual configuration Automatic configurationIPv4 and IPv6 settings Link speed settingEnww Paper and print media Understand paper and print media use 2Supported envelopes and postcards Size Dimensions Tray Trays 2Supported paper and print media sizes 1Supported paper and print media sizesEnww Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientationMedia type Special paper or print media guidelinesTray Load paper and print mediaTray 2 or Enww Configure trays Use product features Archive print Economy settingsFonts Select fontsPrint lists of available fonts Enww Print tasks Cancel a print job Set paper and quality options Use features in the Windows printer driverOpen the printer driver Use printing shortcutsSet document finishing options Obtain support and product-status informationSet advanced printing options Change print-quality settings Printer Features section. b In the Print All Text as BlackPrint edge-to-edge originals Enww Copy Automatic document feeder ADF Load originalsFlatbed glass Multiple copies Cancel a copy jobUse copy One-touch copyReduce or enlarge copies for the current job Adjust the default copy sizeReduction/enlargement settings Reduce or enlarge copiesChange the copy-collation setting Change the copy-collation setting for the current jobChange the default copy-collation setting Color copies or black and white copies Mono Copy settingsAdjust the copy quality for the current job Adjust the default copy qualityPrint or copy edge-to-edge Define custom copy settingsClean the scanner glass Adjust the lighter/darker contrast settingMedia-size settings Media-type settingsCopy onto media of different types and sizes Change the media size and type for the current job Restore the copy-settings defaultsChange the default media-size setting Change the default media-type settingCopy a book Copy photos Copy mixed-size originals Duplex two-sided copy jobsMake two-sided copies from one-sided documents Make two-sided copies from two-sided documents Change the default 2-Sided settingCopy two-sided documents manually Set the multiple-page flatbed copy settingCopy Color for Windows Print in Grayscale Manual color adjustmentManage color AutomaticEdge Control Setting description Setting optionsColor themes Neutral GraysMatch colors Match colors using the HP Basic Color Match toolSelect Install more software Match colors using View Custom ColorsAdvanced color use Advanced color use Enww Scan Automatic document feeder ADF Load originals for scanningFlatbed scanner Scan from the PC Use the Scan featureUse scan Scan methodsDelete destinations Set up the product Scan To destinationsSet up destinations on the product Add destinationsConfigure scan-to-e-mail Scan to a file or software programScan to e-mail Send to a new e-mail recipient Send a scanned document to an e-mail recipientImage File Details Edit the default scan paper sizeScan to a memory card Scan DetailsMemory card failures Error Conditions Scanner FailuresCancel scan Scan from the HP Scanning softwareCancel scan Scan settings Scanner resolution and colorScan file format Color Resolution and color guidelinesSetting Recommended use Scan qualityScan a book Enww Scan a photo Scan Fax fax models only Fax features Connect additional devices SetupInstall and connect the hardware Connect to a telephone lineSet up fax with a telephone answering machine Setup for stand-alone faxUse the control panel to set the fax time, date, and header Configure fax settingsUse fax set-up wizard on the PC Use the Fax Set-Up UtilityManage the phone book Use the control panel to set the fax headerUse of common localized letters in fax headers Use phone-book data from other programs Delete phone bookProgram Description Special dialing symbols and options Manage speed dialsCreate and edit speed dials Delete an individual from a group-dial entry Manage group-dial entriesDelete speed dials Create and edit group-dial entriesSet fax polling Change fax settings Set the sound-volume settingsSend fax settings Set the dial-tone detection Set autoredialSet the redial-on-busy option Set resolution settings Set light/dark and resolutionSet the redial-on-communication-error option Set the default light/dark contrast settingSet the default glass-size setting Set the default resolution settingSet the resolution for the current fax job Use billing codes Set the billing-code settingSet tone-dialing or pulse-dialing Set billing codesSet or change number of rings-to-answer Receive fax settingsUse the rings-to-answer setting Type of telephone line Recommended rings-to-answer settingSet fax forwarding Set the answer modeUse autoreduction for incoming faxes Set up distinctive ringSet the default fax reprint settings Create stamp-received faxesBlock or unblock fax numbers Make an extension telephone available to receive faxes Cancel a fax Use faxFax software Use fax on a DSL, PBX, ISDN, or VoIP system Delete faxes from memorySend a fax VoIPFax from the flatbed scanner Fax from the automatic document feeder ADF Enww Manual dial faxing Dial manually with the automatic document feeder ADFDial manually with the flatbed scanner Redial manually Send a fax to a group manually ad hoc faxingUse speed dials and group-dial entries Send a fax by using a speed dialSend a fax by using a group-dial entry Send a fax from the software Send a fax from the software Windows XP or VistaSend a fax from the software Mac OS X Windows Send a fax by dialing from a downstream phone Send a delayed faxReprint a fax Use access codes, credit cards, or calling cardsPrint a stored fax when private receive feature is on Receive a faxReceive faxes when fax tones are audible on the phone line 1Alert and warning messages Solve fax problemsFax error messages Alert and warning message tablesFax Send error Fax memory full Canceling recvFax memory full Canceling send Fax recv. errorNo Dial Tone No fax answer. Canceled sendFax storage is full. Unable to answer call Invalid entryPrint individual fax reports Fax memory is retained when there is a loss of powerFax logs and reports Print all fax reportsSet the fax error report Set the fax activity log to print automaticallySet the fax confirmation report Change error correction and fax speed Set the fax-error-correction modePerform a fax test Fax test on Problems sending faxesProblem Cause Solution Change the fax speedStandard Manual Problems receiving faxesMessages on Performance problems Enww Photo Insert a memory card Insert and remove a memory card Change memory card default settings Print photos directly from the memory card Print individual photos from the memory cardPrint a range of photos from the memory card Print all of the photos from the memory card Print a memory card thumbnail sheetPrint and scan photos from a proof sheet Photo Manage and maintain the product Event log Description How to printInformation pages PCL, PCL 6, or PS font listReports on ServiceDiagnostics Fax reports fax models onlyHP ToolboxFX View the HP ToolboxFXStatus Product information Set up status alertsSet up e-mail alerts AlertsFax Fax ReceiveFax phone book Enww Junk Faxes HelpFax send log Fax receive logEnww Device Information System SettingsPaper Types Paper HandlingPrint Quality Print DensityPrint Settings PostScript Network SettingsMail configuration MailEmbedded Web server FeaturesTurn on password protection from the control panel Use HP Web Jetadmin softwareSecurity features Turn on password protection using the embedded Web serverTurn on private receive feature Check and order supplies Check supplies status by using the control panelCheck supplies status by using HP ToolboxFX Manage suppliesRecycle supplies Store suppliesHP policy on non-HP supplies HP fraud hotlinePrint cartridge Replace suppliesEnww Enww Information Memory DIMMsInstall a memory Dimm Enww Clean the paper path Clean the productClean the paper path from the product control panel Clean the paper path from HP ToolboxFXEnww Clean the lid backing Clean the scanner glass Enww Clean the exterior Firmware updatesEnww Problem solve Does Ready appear Problem-solving checklistStep Verification step Possible problems Solutions Number Is the power on?Does the product receive a fax? Does the product copy?Does the device recognize and print from a memory card? Restore the factory-set defaultsDoes the product print from the computer? Does the product scan to the computer?1Control-panel messages Control-panel messagesComm. error Sender Csid Fan Error, Turn off then onError Turn off then on Canceled copy. Clear documentDocument feeder mispick. Reload Engine Comm. ErrorEngine error, press OK Doc feeder jam Clear, ReloadLoad paper Load Tray 1, Plain Size / CleaningNon-HP supply Installed Scanner error #, Turn off then onCauses of jams Clear jamsClear jams in tray Where to look for jamsEnww Clear jams in tray Clear jams in fuser area Clear jams in duplexer duplexing models only Clear jams in output binEnww Enww Clear jams from the ADF Enww Enww Avoid repeated jams General print quality issues Solve image-quality problemsPrint problems Print quality problemsAaBbCc See HP ToolboxFX on HP ToolboxFX onLoad paper and print media on Service menu item Less paperSetting. See Control-panel menus Print media onInformation pages on page 168. If no Solve issues with color documentsMedia-handling problems Print-media guidelinesSee Match colors on Solve print-media problems Performance problems Paper and print media onPage. See Information pages on Prevent copy problems Copy problemsCartridge on Image problemsSee Clean the product on See Paper and print media onPaper varies from side-to-side Turn the paper over See Load paper and print media Side to be scanned facing up Resolution and color on Scan problemsSolve scanned-image problems Problem CauseBe jammed. See Clear jams from the ADF From the ADF onScan-quality problems Prevent scan-quality problemsSolve scan-quality problems Are plugged in securely Temporarily change print-quality settings Fax problemsPrint-quality checklist Manage and configure printer driversSolve connectivity problems Solve direct-connection problemsChange print-quality settings for all future jobs Network problems Resolve communication problems with the networkVerify that the product is on and online Enww 2Problems with Mac OS X v10.3 and Mac OS X Solve software problemsSolve common Windows problems Solve common Macintosh problemsSoftware troubleshooting Solve software problemsSolve PostScript PS errors Hardware troubleshootingIssue Cause Solution Mail won’t send Cause Solution Solve scan-to-e-mail problemsCannot connect to the Smtp Server Cause Solution Connection to the Smtp server was lost Cause SolutionCause Solution Cause SolutionSupplies and accessories Order directly through the HP ToolboxFX software Order parts, accessories, and suppliesOrder through service or support providers Order directly from HPSupplies Cable and interface accessoriesPaper-handling accessories Part numbersUser-replaceable parts Hewlett-Packard limited warranty statement Service and supportCustomer self repair warranty service Print cartridge limited warranty statement Customer support Specifications Table C-2Electrical specifications Physical specificationsElectrical specifications Table C-1Physical specificationsRecommended Operating Storage Environmental specificationsPaper and print media specifications Table C-3Environmental specifications1Enww Regulatory information Environmental product stewardship program FCC regulationsHP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico HP Color LaserJet CM2320 MFP Series PaperMaterial restrictions Non-US returnsMaterial Safety Data Sheet Msds For more information Additional statements for telecom fax products Telephone Consumer Protection Act United StatesIC CS-03 requirements Additional statements for telecom fax products Declaration of Conformity Declaration of conformityHP Color LaserJet CM2320 MFP HP LaserJet CM2320 Fax Model / CM2320 Memory-Card ModelALL Regulatory Model Number2 BOISB-0701-02 Product OptionsLaser safety Country/region specific statementsCanadian DOC regulations 六价铬 CrVI 溴溴苯 PBB EMI statement Taiwan Substances table ChinaEnww ADF IndexEnww Enww Msds MacintoshEnww Printing directly from the memory Enww Unix Msds Enww