Table 15-1Control-panel messages (continued)

Control panel message

Description

Recommended action

 

 

 

Doc feeder jam Clear, Reload

A piece of media is jammed in the ADF tray.

Open the document release door, clear the

 

 

jam, close the document release door, and

 

 

reload the paper into the ADF tray.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

Document feeder mispick. Reload

Media in the ADF tray was not picked up.

Remove the media from the ADF tray, and

 

 

then reload it.

 

 

Clean the ADF pickup roller. See Clean the

 

 

automatic document feeder (ADF) pickup

 

 

roller assembly on page 192.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

Door open

The print-cartridge door is open.

Close the print-cartridge door.

 

 

 

Engine Comm. Error

The product has experienced an engine

Turn off the power by using the power switch,

 

communication timeout error.

wait at least 30 seconds, and then turn on the

 

 

power and wait for the product to initialize.

 

 

If a surge protector is being used, remove it.

 

 

Plug the product directly into the wall socket.

 

 

Use the power switch to turn the product on.

 

 

If the error persists, contact HP. See

 

 

www.hp.com/support/CM2320series or the

 

 

support flyer that came in the product box.

 

 

 

Engine comm. error

The product experienced a print engine

Actions that do not require the print engine

 

communication error.

(such as sending a fax) can still be performed;

 

 

however, printing is not available.

 

 

 

Engine error, press OK

The product experienced a print engine error.

This is a warning message only. Job output

 

 

might be affected.

 

 

 

Fit to Page on flatbed only

The copy reduce/enlarge feature (called "Fit

Use the flatbed or select another reduction/

 

to Page") applies only to copies made from

enlargement setting.

 

the flatbed scanner.

 

Install black cartridge Install cyan cartridge Install magenta cartridge Install yellow cartridge

One of the color cartridges is not installed with Install the indicated color cartridge. the door closed.

Invalid driver Press OK

You are using the incorrect printer driver.

Select the printer driver that is appropriate for

 

 

your product.

 

 

 

Invalid entry

Invalid data or response.

Correct the entry.

 

 

 

Jam in (area), Open door and clear jam

Paper jam in one of the following areas: drum

Clear the jam from the area indicated on the

 

area, fuser area, duplex feeding area, duplex

product control panel, and then follow the

 

receiving area, and duplex pickup area.

control panel instructions. See Clear jams

 

 

on page 207.

Jam in Tray #, Clear jam and then press

The product has detected a jam in one of the

OK

following areas: tray 1, tray 2, or tray 3.

Clear the jam from the area indicated on the product control panel, and then follow the

ENWW

Control-panel messages 205

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Image 217
HP CM2320 manual Doc feeder jam Clear, Reload, Document feeder mispick. Reload, Door open, Engine Comm. Error