Solve product software problems with Windows | HP Laser M602

Solve product software problems with Windows

A printer driver for the product is not visible in the Printer folder

1.Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.Try plugging the USB cable into a different USB port on the computer.

An error message was displayed during the software installation

1.Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software.

3.If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode, but nothing prints

1.Print a configuration page, and verify the product functionality.

2.Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable.

3.Verify that the IP address on the configuration page matches the IP address for the software port. Use one of the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

a.Click Start.

b.Click Settings.

c.Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).

d.Right-click the product driver icon, and then select Properties.

e.Click the Ports tab, and then click Configure Port.

f.Verify the IP address, and then click OK or Cancel.

g.If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

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HP Laser M602 Solve product software problems with Windows, Product is in Ready mode, but nothing prints, Click Settings

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac Software for Windows Paper and print media Connect the product with Windows Print cartridges Print tasks 107 Manage and maintain 145 Solve problems 167 Appendix a Product supplies and accessories 207 Appendix B Service and support 211 Appendix C Product specifications 223Appendix D Regulatory information 225 Index 239 Product basics HP LaserJet Enterprise 600 M601 models Product comparison HP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Environmental features Accessibility features Front view Product views Rear view Serial number and model number location Interface ports Enww Control panel menus Number Button or light Function Control-panel layout Control-panel layout Retrieve Job from USB menu Retrieve Job from Device Memory menu 1Supplies menu Supplies menu Trays menu Trays menu Reports menu Administration menuGeneral Settings menu 4General Settings menu AM/PM Enww Print Settings menu Retrieve From USB Settings menuGeneral Print Settings menu 5Retrieve From USB Settings menu First level Second level Values Personality Auto 6Print Settings menu Default Print Options menu Display Settings menuDisplay Settings menu 7Display Settings menu Manage Supplies menu8Manage Supplies menu 9Manage Trays menu Manage Trays menu 11Multi-Bin Mailbox Settings menu Stapler/Stacker Settings menuMulti-Bin Mailbox Settings menu 10Stapler/Stacker Settings menu Network Settings menu 12Network Settings menuJetdirect Menu Keep Disable IPV4 Enww 14Troubleshooting menu Troubleshooting menu 15Backup/Restore menu Device Maintenance menuBackup/Restore menu Calibrate/Cleaning menu Service menu USB Firmware Upgrade menu Enww Software for Windows Supported operating systems and printer drivers for Windows HP UPD PS driver Select the correct printer driver for WindowsHP Universal Print Driver UPD HP PCL 6 driver Upd UPD installation modes Windows 7 Click Start, and then click Devices and Printers Change print job settings for WindowsPriority for print settings Change the default settings for all print jobs Click the Device Settings tab Change the product configuration settings Windows Remove the printer driver from WindowsWindows XP Windows Vista HP ePrint HP Web JetadminSupported utilities for Windows HP Embedded Web Server Software Software for other operating systems Enww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressAdministration Reports Configuration/Status Pages Install the software Open System Preferences Select Print & Fax Remove the printer driver from Mac operating systems Change the product configuration settings Priority for print settings for MacChange printer-driver settings for Mac Change the default settings for all print jobs Open the HP Printer Utility HP Utility featuresSoftware for Mac computers HP Utility for Mac AirPrint Supported utilities for MacHP Embedded Web Server HP ePrint Enww Change the paper size and type with Mac Cancel a print job with MacCreate and use printing presets with Mac Basic print tasks with Mac Use watermarks with Mac Create a printing presetUse printing presets Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacStore jobs with Mac Enww Solve problems with a Mac Connect the product with Windows Printer sharing disclaimer Connect with USB CD installation Network type Supported protocols Connect to a network with WindowsSupported network protocols 1Supported network protocols Service name Description 2Advanced Security features for network management Configure the IP address Install the product on a wired network with Windows Install the software Configure network settings with Windows View or change network settingsSet or change the network password Enww IPV6 Settings Address Administration Network Settings Jetdirect Menu 100TX Auto Link speed and duplex settingsAdministration Network Settings Jetdirect Menu Link Speed Setting Description Auto Paper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Enww 1Supported paper and print media sizes Supported paper sizes Enww Supported paper types Supported paper types for input optionsPaper type Tray Optional Sheet trays Envelope Feeder Supported paper types for output options Tray and bin capacity Tray or bin Paper type Specifications Quantity Load Tray Load paper trays Load Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Paper orientation for loading trays Load letterhead, preprinted, or prepunched paperProduct Load envelopes Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panel Select an output bin Print to the top standard output binPrint to the rear output bin Print to the optional stacker or stapler/stacker Administration Multi-Bin Mailbox Settings Operation Mode Print to the 5-bin mailboxMac Enww Print cartridges Print cartridge information Feature Description Print cartridge views Supplies views Change settings for print cartridges Print when a print cartridge is at estimated end of lifeManage print cartridges HP anticounterfeit Web site Store and recycle supplies Enww Replace the print cartridge Replacement instructions Enww Replace staples Reset the maintenance-kit counter Perform preventive maintenance Solve problems with print cartridges Type of print cartridge Steps to resolve the problemCheck the print cartridges Inspect the print cartridge for damage Print the Supplies Status Repeating defects 1Supplies status messages Interpret control panel messages for supplies Used supply in use Unsupported supply installedSupplies low Supplies very low Enww Print tasks Cancel a print job with Windows Open the printer driver with Windows Basic print tasks with Windows Change the number of print copies with Windows Get help for any printing option with Windows Use a printing shortcut with Windows Save custom print settings for reuse with Windows Click the Printing Shortcuts tab Create printing shortcuts Select an existing shortcut as a base Enww Select the paper type with Windows Improve print quality with WindowsSelect the page size with Windows Select a custom page size with Windows Manually print on both sides with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use HP ePrint Print on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Select an output bin with Windows Select output options with Windows Select staple options with Windows Enww Create a stored job with Windows Use job storage features with Windows Open the Retrieve Job from Device Memory menu Select a Job Storage Mode optionPrint a stored job Delete a stored job Temporarily store a job on the product Job Storage Mode area, click the Proof and Hold optionSet job storage options with Windows Print one copy for proof before printing all the copies Permanently store a job on the product Receive notification when someone prints a stored job Set the user name for a stored job Administration General SettingsPrint special jobs with Windows Set the duplex alignment Print Quality Image Registration Adjust Tray Open the Retrieve Job from USB menu Walk-up USB printing Enww Manage and maintain Print information pages Administration ReportsConfiguration Administration menu Use the HP Embedded Web Server 1HP Embedded Web Server Information tab HP Embedded Web Server featuresInformation tab General tab Troubleshooting tab 4HP Embedded Web Server Troubleshooting tabPrint tab Other Links list HP Web Services tabSecurity tab Networking tab Use HP Web Jetadmin software IP Security Product security featuresSecurity statements Secure the HP Embedded Web Server Lock the formatter Open the Access Control menuSecure stored jobs Lock the control panel menus Enabled Disabled Economy settingsPowersave modes Disable or enable sleep mode Set the sleep schedule Set the sleep timer Overview Install memory and internal USB devicesInstall memory Install product memory Install memory and internal USB devices Enww Enww Enww Enable memory Memory allocation Check Dimm installation Install internal USB devices Enww Enww Device Maintenance Calibrate/Cleaning Clean the productProduct updates Clean the paper path Solve problems Self help Solve problems checklist Factors that affect product performance Administration General Settings Restore Factory Settings Restore factory settings Message type Description Interpret control-panel messagesControl-panel message types Control-panel messages Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Enww Clear jams Jam locationsClear jams from the output areas Clear jams from the optional stacker or stapler/stacker Clear jams from the rear output bin Clear staple jams from the optional stapler/stacker Enww Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from the trays Clear jams from TrayClear jams from Tray 2 or an optional 500-sheet tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Administration General Settings Jam Recovery Change jam recovery Use paper that meets HP specifications Improve print qualitySelect a paper type Check the print cartridge Print a cleaning Type of print cartridge Steps to resolve the problem Use the printer driver that best meets your printing needs Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Enww Computer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problems Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Solve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Click Devices and Printers Printer driver is not listed in the Print & Fax list Solve product software problems with Mac Software troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Product supplies and accessories Order parts, accessories, and supplies Description Part number Paper-handling accessoriesCustomer self-repair parts Part numbers Cables and interfaces Description1 Self-replacement options Part number Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Physical specifications Table C-1Product dimensions and weightsTable C-3Necessary conditions Regulatory information FCC regulations Environmental product stewardship program HP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Residents of Alaska and Hawaii PaperMaterial restrictions Non-U.S. returns Enww Enww Declaration of Conformity Boise, Idaho USA SeptemberFor regulatory topics only Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions Luokan 1 laserlaite Laser statement for Finland Huolto GS statement Germany Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Enww Symbols/Numerics 1,500-sheet tray AccessoriesIndex Changing settings Windows Windows Printing 138 Support 220 Manage Supplies Manage Trays Stored jobs 138 Printing on both sides TCP/IP Msds Enww Page CE988-90901* *CE988-90901