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HP Laser M602, Laser M603, Laser M601 manual Enww

Models: Laser M603 Laser M602 Laser M601

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The file that you want to print is not listed in the Retrieve From USB menu

1.You might be trying to print a file type that the USB printing feature does not support. The product supports .pdf, .prn, .pcl, .ps, and .cht file types.

2.You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders.

3.You might be using a character set for the file name that the product does not support. In this case, the product replaces the file names with characters from a different character set. Rename the files using ASCII characters.

200 Chapter 10 Solve problems

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HP Laser M602, Laser M603, Laser M601 manual Enww

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with MacConnect the product with Windows Paper and print mediaPrint cartridges Print tasks 107 Manage and maintain 145 Solve problems 167 Appendix a Product supplies and accessories 207 Appendix B Service and support 211 Appendix C Product specifications 223Appendix D Regulatory information 225 Index 239 Product basics Product comparison HP LaserJet Enterprise 600 M601 modelsHP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Environmental features Accessibility features Product views Front viewRear view Interface ports Serial number and model number locationEnww Control panel menus Control-panel layout Number Button or light FunctionControl-panel layout Retrieve Job from USB menu Retrieve Job from Device Memory menu Supplies menu 1Supplies menuTrays menu Trays menuAdministration menu General Settings menu4General Settings menu Reports menuAM/PM Enww Retrieve From USB Settings menu General Print Settings menu5Retrieve From USB Settings menu Print Settings menu6Print Settings menu First level Second level Values Personality AutoDefault Print Options menu Display Settings menuDisplay Settings menu 7Display Settings menu Manage Supplies menu8Manage Supplies menu Manage Trays menu 9Manage Trays menuStapler/Stacker Settings menu Multi-Bin Mailbox Settings menu10Stapler/Stacker Settings menu 11Multi-Bin Mailbox Settings menuNetwork Settings menu 12Network Settings menuJetdirect Menu Disable KeepIPV4 Enww Troubleshooting menu 14Troubleshooting menuDevice Maintenance menu Backup/Restore menuCalibrate/Cleaning menu 15Backup/Restore menuUSB Firmware Upgrade menu Service menuEnww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP Universal Print Driver UPDHP PCL 6 driver HP UPD PS driverUPD installation modes UpdChange print job settings for Windows Priority for print settingsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and PrintersChange the product configuration settings Click the Device Settings tabRemove the printer driver from Windows Windows XPWindows Vista WindowsHP Web Jetadmin Supported utilities for WindowsHP Embedded Web Server HP ePrintSoftware for other operating systems SoftwareEnww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressAdministration Reports Configuration/Status Pages Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & FaxPriority for print settings for Mac Change printer-driver settings for MacChange the default settings for all print jobs Change the product configuration settingsHP Utility features Software for Mac computersHP Utility for Mac Open the HP Printer UtilitySupported utilities for Mac HP Embedded Web ServerHP ePrint AirPrintEnww Cancel a print job with Mac Create and use printing presets with MacBasic print tasks with Mac Change the paper size and type with MacCreate a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with MacPrint multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacStore jobs with Mac Enww Solve problems with a Mac Connect the product with Windows CD installation Printer sharing disclaimer Connect with USBConnect to a network with Windows Supported network protocols1Supported network protocols Network type Supported protocols2Advanced Security features for network management Service name DescriptionInstall the product on a wired network with Windows Configure the IP addressInstall the software Configure network settings with Windows View or change network settingsSet or change the network password Enww Administration Network Settings Jetdirect Menu IPV6 Settings AddressLink speed and duplex settings Administration Network Settings Jetdirect Menu Link SpeedSetting Description Auto 100TX AutoPaper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Enww Supported paper sizes 1Supported paper and print media sizesEnww Supported paper types Supported paper types for input optionsPaper type Tray Optional Sheet trays Envelope Feeder Supported paper types for output options Tray or bin Paper type Specifications Quantity Tray and bin capacityLoad paper trays Load TrayLoad Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Paper orientation for loading trays Load letterhead, preprinted, or prepunched paperProduct Load envelopes Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panel Select an output bin Print to the top standard output binPrint to the rear output bin Print to the optional stacker or stapler/stacker Administration Multi-Bin Mailbox Settings Operation Mode Print to the 5-bin mailboxMac Enww Print cartridges Feature Description Print cartridge informationSupplies views Print cartridge viewsChange settings for print cartridges Print when a print cartridge is at estimated end of lifeManage print cartridges Store and recycle supplies HP anticounterfeit Web siteEnww Replacement instructions Replace the print cartridgeEnww Replace staples Perform preventive maintenance Reset the maintenance-kit counterSolve problems with print cartridges Type of print cartridge Steps to resolve the problemCheck the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies StatusInterpret control panel messages for supplies 1Supplies status messagesUnsupported supply installed Supplies lowSupplies very low Used supply in useEnww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with WindowsGet help for any printing option with Windows Change the number of print copies with WindowsSave custom print settings for reuse with Windows Use a printing shortcut with WindowsCreate printing shortcuts Click the Printing Shortcuts tabSelect an existing shortcut as a base Enww Improve print quality with Windows Select the page size with WindowsSelect a custom page size with Windows Select the paper type with WindowsPrint on both sides duplex with Windows Manually print on both sides with WindowsAutomatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use HP ePrint Additional print tasks with Windows Print on preprinted letterhead or forms with WindowsEnww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with WindowsEnww Select output options with Windows Select an output bin with WindowsSelect staple options with Windows Enww Use job storage features with Windows Create a stored job with WindowsSelect a Job Storage Mode option Print a stored jobDelete a stored job Open the Retrieve Job from Device Memory menuJob Storage Mode area, click the Proof and Hold option Set job storage options with WindowsPrint one copy for proof before printing all the copies Temporarily store a job on the productReceive notification when someone prints a stored job Permanently store a job on the productAdministration General Settings Print special jobs with WindowsSet the duplex alignment Set the user name for a stored jobPrint Quality Image Registration Adjust Tray Walk-up USB printing Open the Retrieve Job from USB menuEnww Manage and maintain Administration Reports ConfigurationAdministration menu Print information pagesUse the HP Embedded Web Server HP Embedded Web Server features Information tabGeneral tab 1HP Embedded Web Server Information tabTroubleshooting tab 4HP Embedded Web Server Troubleshooting tabPrint tab HP Web Services tab Security tabNetworking tab Other Links listUse HP Web Jetadmin software Product security features Security statementsSecure the HP Embedded Web Server IP SecurityOpen the Access Control menu Secure stored jobsLock the control panel menus Lock the formatterEconomy settings Powersave modesDisable or enable sleep mode Enabled DisabledSet the sleep timer Set the sleep scheduleInstall memory and internal USB devices Install memoryInstall product memory OverviewInstall memory and internal USB devices Enww Enww Enww Enable memory Check Dimm installation Memory allocationInstall internal USB devices Enww Enww Clean the product Product updatesClean the paper path Device Maintenance Calibrate/CleaningSolve problems Self help Solve problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory SettingsInterpret control-panel messages Control-panel message typesControl-panel messages Message type DescriptionPaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsEnww Clear jams Jam locationsClear jams from the output areas Clear jams from the rear output bin Clear jams from the optional stacker or stapler/stackerClear staple jams from the optional stapler/stacker Enww Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from the trays Clear jams from TrayClear jams from Tray 2 or an optional 500-sheet tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Change jam recovery Administration General Settings Jam RecoveryUse paper that meets HP specifications Improve print qualitySelect a paper type Print a cleaning Check the print cartridgeType of print cartridge Steps to resolve the problem Use the printer driver that best meets your printing needs Product does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessoryEnww Solve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Click Devices and Printers Solve product software problems with Mac Printer driver is not listed in the Print & Fax listSoftware troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Product supplies and accessories Order parts, accessories, and supplies Paper-handling accessories Customer self-repair partsPart numbers Description Part numberDescription1 Self-replacement options Part number Cables and interfacesService and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyHewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Physical specifications Table C-1Product dimensions and weightsTable C-3Necessary conditions Regulatory information FCC regulations Environmental product stewardship program HP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Paper Material restrictionsNon-U.S. returns Residents of Alaska and HawaiiEnww Enww Declaration of Conformity Boise, Idaho USA SeptemberFor regulatory topics only Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement JapanLaser statement for Finland Luokan 1 laserlaiteGS statement Germany HuoltoTürkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Enww Symbols/Numerics 1,500-sheet tray AccessoriesIndex Changing settings Windows Windows Printing 138 Support 220 Manage Supplies Manage Trays Stored jobs 138 Printing on both sides TCP/IP Msds Enww Page CE988-90901* *CE988-90901