HP Laser M601, Laser M602, Laser M603 198

4. Open the rear output bin.

5.Remove the rear output bin. Place your finger

near the left-side hinge, and push firmly to the right until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it.

6.If paper is visible, remove it.

If paper is not visible, push up on the two blue levers on the sides of the fuser, and pull the fuser straight out.

7. Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet.

CAUTION: Do not use a sharp or metal object to clear paper from the fuser area. You might damage the fuser.

182 Chapter 10 Solve problems

ENWW

Contents

Page Page Page Page Conventions used in this guide TIP: CAUTION: WARNING Page Table of contents 3 Software for Windows 4 Use the product with Mac Connect the product with Windows Paper and print media 7 Print cartridges 8 Print tasks 9 Manage and maintain 10 Solve problems Appendix A Product supplies and accessories Appendix B Service and support Appendix C Product specifications Appendix D Regulatory information Index 1 Product basics HP LaserJet Enterprise 600 M601 models HP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Page Page Front view Rear view Interface ports Serial number and model number location Page 2 Control panel menus Page Page Administration Retrieve From USB Settings To display Retrieve Job from USB To display: Retrieve Job from Device Memory menu Supplies Trays Reports menu Reports General Settings menu General Settings Page Page Retrieve From USB Settings menu General Print Settings menu General Print Settings Page Default Print Options menu Default Print Options Display Settings menu Display Settings Manage Supplies menu Manage Trays menu Manage Trays Stapler/Stacker Settings menu Stapler/Stacker Settings Multi-BinMailbox Settings menu Multi-Bin Mailbox Settings Network Settings menu Network Settings Page Page Page Troubleshooting menu Troubleshooting Backup/Restore menu Device Maintenance Backup/Restore Calibrate/Cleaning menu Calibrate/Cleaning USB Firmware Upgrade menu USB Firmware Upgrade Service menu Service Page 3 Software for Windows Page HP Universal Print Driver (UPD) UPD installation modes Priority for print settings Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings Windows XP 1.Click Start, Control Panel, and then Add or Remove Programs Change/Remove 1.Click Start, Control Panel, and then Programs and Features Uninstall/Change HP Web Jetadmin HP Embedded Web Server HP ePrint Web Services Page Page 4 Use the product with Mac Install software for Mac computers connected directly to the product Install software for Mac computers on a wired network IPv4 IPv6 Install the software IP Printer Protocol Remove the printer driver from Mac operating systems 1.Open System Preferences 2.Select Print & Fax Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings HP Utility for Mac HP Embedded Web Server HP ePrint AirPrint Page Cancel a print job with Mac Software program: Mac print queue: Change the paper size and type with Mac Copies & Pages Create a printing preset Use printing presets standard Print a cover page with Mac Cover Page Print multiple pages on one sheet of paper with Mac Layout Pages per Sheet Layout Direction Borders Job Storage Mode Proof and Hold Personal Job Quick Copy Stored Job Page 5 Connect the product with Windows CD installation Supported network protocols Page Configure the IP address Install the software View or change network settings Set or change the network password Manually configure IPv4 TCP/IP parameters from the control panel Manually configure IPv6 TCP/IP parameters from the control panel Link speed and duplex settings 6 Paper and print media Special paper guidelines Page Paper/Quality Paper size Page Page Supported paper types for input options Supported paper types for output options Page Load Tray Load Tray 2 or an optional 500-sheettray Page Load an optional 1,500-sheettray Page Load letterhead, preprinted, or prepunched paper Load envelopes Any Size Any Type Configure a tray when loading paper Configure a tray to match print job settings Configure a tray from the control panel Print to the top (standard) output bin Print to the rear output bin Print to the optional stacker or stapler/stacker Mac Print to the 5-binmailbox ●Multi-BinMailbox Settings ●Operation Mode Page 7 Print cartridges Page Print cartridge views Print when a print cartridge is at estimated end of life Enable or disable the Very Low Settings options from the control panel Print with EconoMode Recycle supplies Print-cartridgestorage HP policy on non-HPprint cartridges Page Replace the print cartridge Ready Replace staples Reset the maintenance-kitcounter Check the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies Status page Interpret control panel messages for supplies Page Page 8 Print tasks Page Open the printer driver with Windows Get help for any printing option with Windows Help Change the number of print copies with Windows Use a printing shortcut with Windows Create printing shortcuts Page Save As Select the page size with Windows Select a custom page size with Windows Select the paper type with Windows Select the paper tray with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Print on both sides Print multiple pages per sheet with Windows Pages per sheet Print page borders Page order Orientation Select page orientation with Windows Portrait Landscape Rotate by 180 degrees Sign In + Add printer ePrint Settings Allowed Senders Allowed Senders Only Print on preprinted letterhead or forms with Windows Page Other Print on special paper, labels, or transparencies with Windows Page Page Print the first or last page on different paper with Windows Special pages Print pages on different paper Settings Pages in document First Scale a document to fit page size with Windows Effects Print document on Add a watermark to a document with Windows Edit First page only Create a booklet with Windows Booklet layout Left binding Right binding 2 pages per sheet Select an output bin with Windows Select staple options with Windows Output Options Staple Create a stored job with Windows Print a stored job Delete a stored job Set job storage options with Windows Page Set the duplex alignment c.Print Quality d.Image Registration e.Adjust Tray <X Print Test Page 3.Open the Retrieve Job from USB menu Page 9 Manage and maintain Page Open the HP Embedded Web Server by using a network connection ◦Administration ◦Reports ◦Configuration/Status Pages ◦Configuration Page Information tab General tab Print tab Troubleshooting tab Security tab HP Web Services tab Networking tab Other Links list Self Help and Documentation IP Security Secure Hard Disk 3.Click the HP Secure High Performance Hard Disk Drive link Manuals Secure stored jobs Lock the control panel menus Disable or enable sleep mode Set the sleep timer Set the sleep schedule Install product memory Page Page Page Page Enable memory Check DIMM installation Memory allocation Install internal USB devices Page Page Clean the paper path ●Device Maintenance ●Calibrate/Cleaning Print Cleaning Page 10 Solve problems Page Page Factors that affect product performance ●General Settings ●Restore Factory Settings Control-panelmessage types Control-panelmessages The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams Page Jam locations Clear jams from the output areas Clear jams from the rear output bin Clear jams from the optional stacker or stapler/stacker Clear paper jams from the optional stacker or stapler/stacker Clear staple jams from the optional stapler/stacker Page Clear jams from the optional 5-binmailbox Page Clear jams from the fuser area Page Page Clear jams from the optional duplexer Page Clear jams from Tray Clear jams from Tray 2 or an optional 500-sheettray Clear jams from the optional 1,500-sheettray Page Clear jams from the optional envelope feeder Clear jams from the top-coverand print-cartridgeareas Page Change jam recovery Off ●Jam Recovery Select a paper type Paper/ Quality Type is Use paper that meets HP specifications Print a cleaning page Check the print cartridge Page Use the printer driver that best meets your printing needs The product does not print Ports Virtual printer port for USB The product prints slowly The Retrieve From USB menu does not open when you insert the USB accessory The file does not print from the USB storage accessory The file that you want to print is not listed in the Retrieve From USB menu Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled, or other network settings are incorrect A printer driver for the product is not visible in the Printer folder Close Disable An error message was displayed during the software installation The product is in Ready mode, but nothing prints b.Click Devices and Printers The printer driver is not listed in the Print & Fax list The product name does not appear in the product list in the Print & Fax list A print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting You are using a generic printer driver when using a USB connection Format For A Product supplies and accessories Page Paper-handlingaccessories Customer self-repairparts Mandatory Optional Cables and interfaces B Service and support Page Page Page Page Page Page Page Page Page Page Page C Product specifications Page D Regulatory information Page Protecting the environment Ozone production Power consumption Toner consumption Paper use United States and Puerto Rico Non-U.S.returns Chemical substances Material Safety Data Sheet (MSDS) For more information Page Page Page Laser safety Canadian DOC regulations VCCI statement (Japan) Power cord instructions Power cord statement (Japan) EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Product Stability Laser statement for Finland HUOLTO VARO GS statement (Germany) Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Page Index