Clear jams from the optional duplexer | HP Laser M601, Laser M602

12.Turn the product on.

13.If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location.

Clear jams from the optional duplexer

1. Lift the optional duplexer up and then pull it out to remove it.

2. Remove any paper that is on top of Tray 2. (You might need to reach inside the product.)

184 Chapter 10 Solve problems

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HP Laser M601, Laser M602, Laser M603 manual Clear jams from the optional duplexer

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with Mac Connect the product with Windows Paper and print media Print cartridges Print tasks 107 Manage and maintain 145 Solve problems 167 Appendix a Product supplies and accessories 207 Appendix D Regulatory information 225 Appendix B Service and support 211Appendix C Product specifications 223 Index 239 Product basics Product comparison HP LaserJet Enterprise 600 M601 models HP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Environmental features Accessibility features Product views Front view Rear view Interface ports Serial number and model number location Enww Control panel menus Control-panel layout Number Button or light Function Control-panel layout Retrieve Job from USB menu Retrieve Job from Device Memory menu Supplies menu 1Supplies menu Trays menu Trays menu Administration menu General Settings menu4General Settings menu Reports menu AM/PM Enww Retrieve From USB Settings menu General Print Settings menu5Retrieve From USB Settings menu Print Settings menu 6Print Settings menu First level Second level Values Personality Auto Display Settings menu Default Print Options menuDisplay Settings menu 8Manage Supplies menu 7Display Settings menuManage Supplies menu Manage Trays menu 9Manage Trays menu Stapler/Stacker Settings menu Multi-Bin Mailbox Settings menu10Stapler/Stacker Settings menu 11Multi-Bin Mailbox Settings menu Jetdirect Menu Network Settings menu12Network Settings menu Disable Keep IPV4 Enww Troubleshooting menu 14Troubleshooting menu Device Maintenance menu Backup/Restore menuCalibrate/Cleaning menu 15Backup/Restore menu USB Firmware Upgrade menu Service menu Enww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP Universal Print Driver UPDHP PCL 6 driver HP UPD PS driver UPD installation modes Upd Change print job settings for Windows Priority for print settingsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Remove the printer driver from Windows Windows XPWindows Vista Windows HP Web Jetadmin Supported utilities for WindowsHP Embedded Web Server HP ePrint Software for other operating systems Software Enww Use the product with Mac Supported operating systems and printer drivers for Mac Install software for Mac operating systemsSoftware for Mac Administration Reports Configuration/Status Pages Install software for Mac computers on a wired networkConfigure the IP address Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & Fax Priority for print settings for Mac Change printer-driver settings for MacChange the default settings for all print jobs Change the product configuration settings HP Utility features Software for Mac computersHP Utility for Mac Open the HP Printer Utility Supported utilities for Mac HP Embedded Web ServerHP ePrint AirPrint Enww Cancel a print job with Mac Create and use printing presets with MacBasic print tasks with Mac Change the paper size and type with Mac Create a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with Mac Store jobs with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Enww Solve problems with a Mac Connect the product with Windows CD installation Printer sharing disclaimer Connect with USB Connect to a network with Windows Supported network protocols1Supported network protocols Network type Supported protocols 2Advanced Security features for network management Service name Description Install the product on a wired network with Windows Configure the IP address Install the software Set or change the network password Configure network settings with WindowsView or change network settings Enww Administration Network Settings Jetdirect Menu IPV6 Settings Address Link speed and duplex settings Administration Network Settings Jetdirect Menu Link SpeedSetting Description Auto 100TX Auto Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Enww Supported paper sizes 1Supported paper and print media sizes Enww Paper type Tray Optional Sheet trays Envelope Feeder Supported paper typesSupported paper types for input options Supported paper types for output options Tray or bin Paper type Specifications Quantity Tray and bin capacity Load paper trays Load Tray Load Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Product Paper orientation for loading traysLoad letterhead, preprinted, or prepunched paper Load envelopes Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray from the control panel Print to the rear output bin Select an output binPrint to the top standard output bin Print to the optional stacker or stapler/stacker Mac Administration Multi-Bin Mailbox Settings Operation ModePrint to the 5-bin mailbox Enww Print cartridges Feature Description Print cartridge information Supplies views Print cartridge views Manage print cartridges Change settings for print cartridgesPrint when a print cartridge is at estimated end of life Store and recycle supplies HP anticounterfeit Web site Enww Replacement instructions Replace the print cartridge Enww Replace staples Perform preventive maintenance Reset the maintenance-kit counter Check the print cartridges Solve problems with print cartridgesType of print cartridge Steps to resolve the problem Inspect the print cartridge for damage Repeating defects Print the Supplies Status Interpret control panel messages for supplies 1Supplies status messages Unsupported supply installed Supplies lowSupplies very low Used supply in use Enww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with Windows Use a printing shortcut with Windows Create printing shortcuts Click the Printing Shortcuts tab Select an existing shortcut as a base Enww Improve print quality with Windows Select the page size with WindowsSelect a custom page size with Windows Select the paper type with Windows Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use HP ePrint Additional print tasks with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Enww Select output options with Windows Select an output bin with Windows Select staple options with Windows Enww Use job storage features with Windows Create a stored job with Windows Select a Job Storage Mode option Print a stored jobDelete a stored job Open the Retrieve Job from Device Memory menu Job Storage Mode area, click the Proof and Hold option Set job storage options with WindowsPrint one copy for proof before printing all the copies Temporarily store a job on the product Receive notification when someone prints a stored job Permanently store a job on the product Administration General Settings Print special jobs with WindowsSet the duplex alignment Set the user name for a stored job Print Quality Image Registration Adjust Tray Walk-up USB printing Open the Retrieve Job from USB menu Enww Manage and maintain Administration Reports ConfigurationAdministration menu Print information pages Use the HP Embedded Web Server HP Embedded Web Server features Information tabGeneral tab 1HP Embedded Web Server Information tab Print tab Troubleshooting tab4HP Embedded Web Server Troubleshooting tab HP Web Services tab Security tabNetworking tab Other Links list Use HP Web Jetadmin software Product security features Security statementsSecure the HP Embedded Web Server IP Security Open the Access Control menu Secure stored jobsLock the control panel menus Lock the formatter Economy settings Powersave modesDisable or enable sleep mode Enabled Disabled Set the sleep timer Set the sleep schedule Install memory and internal USB devices Install memoryInstall product memory Overview Install memory and internal USB devices Enww Enww Enww Enable memory Check Dimm installation Memory allocation Install internal USB devices Enww Enww Clean the product Product updatesClean the paper path Device Maintenance Calibrate/Cleaning Solve problems Self help Solve problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory Settings Interpret control-panel messages Control-panel message typesControl-panel messages Message type Description Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Enww Clear jams from the output areas Clear jamsJam locations Clear jams from the rear output bin Clear jams from the optional stacker or stapler/stacker Clear staple jams from the optional stapler/stacker Enww Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from Tray 2 or an optional 500-sheet tray Clear jams from the traysClear jams from Tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Change jam recovery Administration General Settings Jam Recovery Select a paper type Use paper that meets HP specificationsImprove print quality Print a cleaning Check the print cartridge Type of print cartridge Steps to resolve the problem Use the printer driver that best meets your printing needs Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Enww Solve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Click Devices and Printers Solve product software problems with Mac Printer driver is not listed in the Print & Fax list Print job was not sent to the product that you wanted Software troubleshootingHardware troubleshooting Product supplies and accessories Order parts, accessories, and supplies Paper-handling accessories Customer self-repair partsPart numbers Description Part number Description1 Self-replacement options Part number Cables and interfaces Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Table C-3Necessary conditions Physical specificationsTable C-1Product dimensions and weights Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico HP LaserJet print suppliesReturn and recycling instructions Paper Material restrictionsNon-U.S. returns Residents of Alaska and Hawaii Enww Enww Declaration of Conformity For regulatory topics only Boise, Idaho USASeptember Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan Laser statement for Finland Luokan 1 laserlaite GS statement Germany Huolto Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Enww Index Symbols/Numerics 1,500-sheet trayAccessories Changing settings Windows Windows Printing 138 Support 220 Manage Supplies Manage Trays Stored jobs 138 Printing on both sides TCP/IP Msds Enww Page CE988-90901* *CE988-90901