Solve problems 167 | HP Laser M603, Laser M602, Laser M601 specs

Install product memory	156
Enable memory	161
Check DIMM installation	162
Memory allocation	162
Install internal USB devices	163
Clean the product	166
Clean the paper path	166
Product updates	166
10 Solve problems	167
Self help	168
Solve problems checklist	169
Factors that affect product performance	170
Restore factory settings	171
Interpret control-panel messages	172
Control-panel message types	172
Control-panel messages	172
Paper feeds incorrectly or becomes jammed	173
The product does not pick up paper	173
The product picks up multiple sheets of paper	173
Prevent paper jams	173
Clear jams	175
Jam locations	175
Clear jams from the output areas	175
Clear jams from the rear output bin	176
Clear jams from the optional stacker or stapler/stacker	176
Clear paper jams from the optional stacker or stapler/stacker	177
Clear staple jams from the optional stapler/stacker	177
Clear jams from the optional 5-bin mailbox	179
Clear jams from the fuser area	181
Clear jams from the optional duplexer	184
Clear jams from the trays	186
Clear jams from Tray 1	186
Clear jams from Tray 2 or an optional 500-sheet tray	186
Clear jams from the optional 1,500-sheet tray	187
Clear jams from the optional envelope feeder	189
Clear jams from the top-cover and print-cartridge areas	190
Change jam recovery	192
Improve print quality	193
Select a paper type	193
Use paper that meets HP specifications	193

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HP Laser M603, Laser M602, Laser M601 manual Solve problems 167

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac Software for Windows Paper and print media Connect the product with Windows Print cartridges Print tasks 107 Manage and maintain 145 Solve problems 167 Appendix a Product supplies and accessories 207 Appendix C Product specifications 223 Appendix B Service and support 211Appendix D Regulatory information 225 Index 239 Product basics HP LaserJet Enterprise 600 M601 models Product comparison HP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Environmental features Accessibility features Front view Product views Rear view Serial number and model number location Interface ports Enww Control panel menus Number Button or light Function Control-panel layout Control-panel layout Retrieve Job from USB menu Retrieve Job from Device Memory menu 1Supplies menu Supplies menu Trays menu Trays menu General Settings menu Administration menu4General Settings menu Reports menu AM/PM Enww General Print Settings menu Retrieve From USB Settings menu5Retrieve From USB Settings menu Print Settings menu First level Second level Values Personality Auto 6Print Settings menu Display Settings menu Default Print Options menuDisplay Settings menu Manage Supplies menu 7Display Settings menu8Manage Supplies menu 9Manage Trays menu Manage Trays menu Multi-Bin Mailbox Settings menu Stapler/Stacker Settings menu10Stapler/Stacker Settings menu 11Multi-Bin Mailbox Settings menu 12Network Settings menu Network Settings menuJetdirect Menu Keep Disable IPV4 Enww 14Troubleshooting menu Troubleshooting menu Backup/Restore menu Device Maintenance menuCalibrate/Cleaning menu 15Backup/Restore menu Service menu USB Firmware Upgrade menu Enww Software for Windows Supported operating systems and printer drivers for Windows HP Universal Print Driver UPD Select the correct printer driver for WindowsHP PCL 6 driver HP UPD PS driver Upd UPD installation modes Priority for print settings Change print job settings for WindowsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Click the Device Settings tab Change the product configuration settings Windows XP Remove the printer driver from WindowsWindows Vista Windows Supported utilities for Windows HP Web JetadminHP Embedded Web Server HP ePrint Software Software for other operating systems Enww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems and printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkAdministration Reports Configuration/Status Pages Install the software Open System Preferences Select Print & Fax Remove the printer driver from Mac operating systems Change printer-driver settings for Mac Priority for print settings for MacChange the default settings for all print jobs Change the product configuration settings Software for Mac computers HP Utility featuresHP Utility for Mac Open the HP Printer Utility HP Embedded Web Server Supported utilities for MacHP ePrint AirPrint Enww Create and use printing presets with Mac Cancel a print job with MacBasic print tasks with Mac Change the paper size and type with Mac Use printing presets Create a printing presetPrint a cover page with Mac Use watermarks with Mac Print on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacStore jobs with Mac Enww Solve problems with a Mac Connect the product with Windows Printer sharing disclaimer Connect with USB CD installation Supported network protocols Connect to a network with Windows1Supported network protocols Network type Supported protocols Service name Description 2Advanced Security features for network management Configure the IP address Install the product on a wired network with Windows Install the software View or change network settings Configure network settings with WindowsSet or change the network password Enww IPV6 Settings Address Administration Network Settings Jetdirect Menu Administration Network Settings Jetdirect Menu Link Speed Link speed and duplex settingsSetting Description Auto 100TX Auto Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Enww 1Supported paper and print media sizes Supported paper sizes Enww Supported paper types for input options Supported paper typesPaper type Tray Optional Sheet trays Envelope Feeder Supported paper types for output options Tray and bin capacity Tray or bin Paper type Specifications Quantity Load Tray Load paper trays Load Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Load letterhead, preprinted, or prepunched paper Paper orientation for loading traysProduct Load envelopes Configure a tray when loading paper Configure traysConfigure a tray to match print job settings Configure a tray from the control panel Print to the top standard output bin Select an output binPrint to the rear output bin Print to the optional stacker or stapler/stacker Print to the 5-bin mailbox Administration Multi-Bin Mailbox Settings Operation ModeMac Enww Print cartridges Print cartridge information Feature Description Print cartridge views Supplies views Print when a print cartridge is at estimated end of life Change settings for print cartridgesManage print cartridges HP anticounterfeit Web site Store and recycle supplies Enww Replace the print cartridge Replacement instructions Enww Replace staples Reset the maintenance-kit counter Perform preventive maintenance Type of print cartridge Steps to resolve the problem Solve problems with print cartridgesCheck the print cartridges Inspect the print cartridge for damage Print the Supplies Status Repeating defects 1Supplies status messages Interpret control panel messages for supplies Supplies low Unsupported supply installedSupplies very low Used supply in use Enww Print tasks Cancel a print job with Windows Open the printer driver with Windows Basic print tasks with Windows Change the number of print copies with Windows Get help for any printing option with Windows Use a printing shortcut with Windows Save custom print settings for reuse with Windows Click the Printing Shortcuts tab Create printing shortcuts Select an existing shortcut as a base Enww Select the page size with Windows Improve print quality with WindowsSelect a custom page size with Windows Select the paper type with Windows Manually print on both sides with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use HP ePrint Print on preprinted letterhead or forms with Windows Additional print tasks with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Select an output bin with Windows Select output options with Windows Select staple options with Windows Enww Create a stored job with Windows Use job storage features with Windows Print a stored job Select a Job Storage Mode optionDelete a stored job Open the Retrieve Job from Device Memory menu Set job storage options with Windows Job Storage Mode area, click the Proof and Hold optionPrint one copy for proof before printing all the copies Temporarily store a job on the product Permanently store a job on the product Receive notification when someone prints a stored job Print special jobs with Windows Administration General SettingsSet the duplex alignment Set the user name for a stored job Print Quality Image Registration Adjust Tray Open the Retrieve Job from USB menu Walk-up USB printing Enww Manage and maintain Configuration Administration ReportsAdministration menu Print information pages Use the HP Embedded Web Server Information tab HP Embedded Web Server featuresGeneral tab 1HP Embedded Web Server Information tab 4HP Embedded Web Server Troubleshooting tab Troubleshooting tabPrint tab Security tab HP Web Services tabNetworking tab Other Links list Use HP Web Jetadmin software Security statements Product security featuresSecure the HP Embedded Web Server IP Security Secure stored jobs Open the Access Control menuLock the control panel menus Lock the formatter Powersave modes Economy settingsDisable or enable sleep mode Enabled Disabled Set the sleep schedule Set the sleep timer Install memory Install memory and internal USB devicesInstall product memory Overview Install memory and internal USB devices Enww Enww Enww Enable memory Memory allocation Check Dimm installation Install internal USB devices Enww Enww Product updates Clean the productClean the paper path Device Maintenance Calibrate/Cleaning Solve problems Self help Solve problems checklist Factors that affect product performance Administration General Settings Restore Factory Settings Restore factory settings Control-panel message types Interpret control-panel messagesControl-panel messages Message type Description Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Enww Jam locations Clear jamsClear jams from the output areas Clear jams from the optional stacker or stapler/stacker Clear jams from the rear output bin Clear staple jams from the optional stapler/stacker Enww Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from Tray Clear jams from the traysClear jams from Tray 2 or an optional 500-sheet tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Administration General Settings Jam Recovery Change jam recovery Improve print quality Use paper that meets HP specificationsSelect a paper type Check the print cartridge Print a cleaning Type of print cartridge Steps to resolve the problem Use the printer driver that best meets your printing needs Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Enww Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Click Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Printer driver is not listed in the Print & Fax list Solve product software problems with Mac Hardware troubleshooting Software troubleshootingPrint job was not sent to the product that you wanted Product supplies and accessories Order parts, accessories, and supplies Customer self-repair parts Paper-handling accessoriesPart numbers Description Part number Cables and interfaces Description1 Self-replacement options Part number Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Table C-1Product dimensions and weights Physical specificationsTable C-3Necessary conditions Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions HP LaserJet print suppliesUnited States and Puerto Rico Material restrictions PaperNon-U.S. returns Residents of Alaska and Hawaii Enww Enww Declaration of Conformity September Boise, Idaho USAFor regulatory topics only Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan Luokan 1 laserlaite Laser statement for Finland Huolto GS statement Germany Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Enww Accessories Symbols/Numerics 1,500-sheet trayIndex Changing settings Windows Windows Printing 138 Support 220 Manage Supplies Manage Trays Stored jobs 138 Printing on both sides TCP/IP Msds Enww Page CE988-90901* *CE988-90901