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HP Laser M602, Laser M603, Laser M601 manual Enww

Models: Laser M603 Laser M602 Laser M601

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© 2009 Hewlett-Packard Development Company, L.P. Rev. 04/09

218 Appendix B Service and support

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HP Laser M602, Laser M603, Laser M601 manual Enww

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with MacConnect the product with Windows Paper and print mediaPrint cartridges Print tasks 107 Manage and maintain 145 Solve problems 167 Appendix a Product supplies and accessories 207 Appendix B Service and support 211 Appendix C Product specifications 223Appendix D Regulatory information 225 Index 239 Product basics Product comparison HP LaserJet Enterprise 600 M601 modelsHP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Environmental features Accessibility features Product views Front viewRear view Interface ports Serial number and model number locationEnww Control panel menus Control-panel layout Number Button or light FunctionControl-panel layout Retrieve Job from USB menu Retrieve Job from Device Memory menu Supplies menu 1Supplies menuTrays menu Trays menu4General Settings menu Administration menuGeneral Settings menu Reports menuAM/PM Enww 5Retrieve From USB Settings menu Retrieve From USB Settings menuGeneral Print Settings menu Print Settings menu6Print Settings menu First level Second level Values Personality AutoDefault Print Options menu Display Settings menuDisplay Settings menu 7Display Settings menu Manage Supplies menu8Manage Supplies menu Manage Trays menu 9Manage Trays menu10Stapler/Stacker Settings menu Stapler/Stacker Settings menuMulti-Bin Mailbox Settings menu 11Multi-Bin Mailbox Settings menuNetwork Settings menu 12Network Settings menuJetdirect Menu Disable KeepIPV4 Enww Troubleshooting menu 14Troubleshooting menuCalibrate/Cleaning menu Device Maintenance menuBackup/Restore menu 15Backup/Restore menuUSB Firmware Upgrade menu Service menuEnww Software for Windows Supported operating systems and printer drivers for Windows HP PCL 6 driver Select the correct printer driver for WindowsHP Universal Print Driver UPD HP UPD PS driverUPD installation modes UpdChange the default settings for all print jobs Change print job settings for WindowsPriority for print settings Windows 7 Click Start, and then click Devices and PrintersChange the product configuration settings Click the Device Settings tabWindows Vista Remove the printer driver from WindowsWindows XP WindowsHP Embedded Web Server HP Web JetadminSupported utilities for Windows HP ePrintSoftware for other operating systems SoftwareEnww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressAdministration Reports Configuration/Status Pages Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & FaxChange the default settings for all print jobs Priority for print settings for MacChange printer-driver settings for Mac Change the product configuration settingsHP Utility for Mac HP Utility featuresSoftware for Mac computers Open the HP Printer UtilityHP ePrint Supported utilities for MacHP Embedded Web Server AirPrintEnww Basic print tasks with Mac Cancel a print job with MacCreate and use printing presets with Mac Change the paper size and type with MacPrint a cover page with Mac Create a printing presetUse printing presets Use watermarks with MacPrint multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacStore jobs with Mac Enww Solve problems with a Mac Connect the product with Windows CD installation Printer sharing disclaimer Connect with USB1Supported network protocols Connect to a network with WindowsSupported network protocols Network type Supported protocols2Advanced Security features for network management Service name DescriptionInstall the product on a wired network with Windows Configure the IP addressInstall the software Configure network settings with Windows View or change network settingsSet or change the network password Enww Administration Network Settings Jetdirect Menu IPV6 Settings AddressSetting Description Auto Link speed and duplex settingsAdministration Network Settings Jetdirect Menu Link Speed 100TX AutoPaper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Enww Supported paper sizes 1Supported paper and print media sizesEnww Supported paper types Supported paper types for input optionsPaper type Tray Optional Sheet trays Envelope Feeder Supported paper types for output options Tray or bin Paper type Specifications Quantity Tray and bin capacityLoad paper trays Load TrayLoad Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Paper orientation for loading trays Load letterhead, preprinted, or prepunched paperProduct Load envelopes Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panel Select an output bin Print to the top standard output binPrint to the rear output bin Print to the optional stacker or stapler/stacker Administration Multi-Bin Mailbox Settings Operation Mode Print to the 5-bin mailboxMac Enww Print cartridges Feature Description Print cartridge informationSupplies views Print cartridge viewsChange settings for print cartridges Print when a print cartridge is at estimated end of lifeManage print cartridges Store and recycle supplies HP anticounterfeit Web siteEnww Replacement instructions Replace the print cartridgeEnww Replace staples Perform preventive maintenance Reset the maintenance-kit counterSolve problems with print cartridges Type of print cartridge Steps to resolve the problemCheck the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies StatusInterpret control panel messages for supplies 1Supplies status messagesSupplies very low Unsupported supply installedSupplies low Used supply in useEnww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with WindowsGet help for any printing option with Windows Change the number of print copies with WindowsSave custom print settings for reuse with Windows Use a printing shortcut with WindowsCreate printing shortcuts Click the Printing Shortcuts tabSelect an existing shortcut as a base Enww Select a custom page size with Windows Improve print quality with WindowsSelect the page size with Windows Select the paper type with WindowsPrint on both sides duplex with Windows Manually print on both sides with WindowsAutomatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use HP ePrint Additional print tasks with Windows Print on preprinted letterhead or forms with WindowsEnww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with WindowsEnww Select output options with Windows Select an output bin with WindowsSelect staple options with Windows Enww Use job storage features with Windows Create a stored job with WindowsDelete a stored job Select a Job Storage Mode optionPrint a stored job Open the Retrieve Job from Device Memory menuPrint one copy for proof before printing all the copies Job Storage Mode area, click the Proof and Hold optionSet job storage options with Windows Temporarily store a job on the productReceive notification when someone prints a stored job Permanently store a job on the productSet the duplex alignment Administration General SettingsPrint special jobs with Windows Set the user name for a stored jobPrint Quality Image Registration Adjust Tray Walk-up USB printing Open the Retrieve Job from USB menuEnww Manage and maintain Administration menu Administration ReportsConfiguration Print information pagesAdministration Reports Configuration/Status Pages Use the HP Embedded Web ServerGeneral tab HP Embedded Web Server featuresInformation tab 1HP Embedded Web Server Information tabTroubleshooting tab 4HP Embedded Web Server Troubleshooting tabPrint tab Networking tab HP Web Services tabSecurity tab Other Links listUse HP Web Jetadmin software Secure the HP Embedded Web Server Product security featuresSecurity statements IP SecurityLock the control panel menus Open the Access Control menuSecure stored jobs Lock the formatterDisable or enable sleep mode Economy settingsPowersave modes Enabled DisabledSet the sleep timer Set the sleep scheduleInstall product memory Install memory and internal USB devicesInstall memory OverviewInstall memory and internal USB devices Enww Enww Enww Enable memory Check Dimm installation Memory allocationInstall internal USB devices Enww Enww Clean the paper path Clean the productProduct updates Device Maintenance Calibrate/CleaningSolve problems Self help Solve problems checklist Administration Reports Configuration/Status PagesFactors that affect product performance Restore factory settings Administration General Settings Restore Factory SettingsControl-panel messages Interpret control-panel messagesControl-panel message types Message type DescriptionProduct picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jamsEnww Clear jams Jam locationsClear jams from the output areas Clear jams from the rear output bin Clear jams from the optional stacker or stapler/stackerClear staple jams from the optional stapler/stacker Enww Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from the trays Clear jams from TrayClear jams from Tray 2 or an optional 500-sheet tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Change jam recovery Administration General Settings Jam RecoveryUse paper that meets HP specifications Improve print qualitySelect a paper type Print a cleaning Check the print cartridgeType of print cartridge Steps to resolve the problem Use the printer driver that best meets your printing needs HP PCL 6 driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessoryEnww Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productSolve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Windows Click Devices and PrintersSolve product software problems with Mac Printer driver is not listed in the Print & Fax listSoftware troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Product supplies and accessories Order parts, accessories, and supplies Part numbers Paper-handling accessoriesCustomer self-repair parts Description Part numberDescription1 Self-replacement options Part number Cables and interfacesService and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyHewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Physical specifications Table C-1Product dimensions and weightsTable C-3Necessary conditions Regulatory information FCC regulations Environmental product stewardship program HP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Non-U.S. returns PaperMaterial restrictions Residents of Alaska and HawaiiEnww Enww Declaration of Conformity Boise, Idaho USA SeptemberFor regulatory topics only Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement JapanLaser statement for Finland Luokan 1 laserlaiteGS statement Germany HuoltoTürkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Enww Symbols/Numerics 1,500-sheet tray AccessoriesIndex Changing settings Windows Windows Printing 138 Support 220 Manage Supplies Manage Trays Stored jobs 138 Printing on both sides TCP/IP Msds Enww Page CE988-90901* *CE988-90901