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HP Laser M602, Laser M603, Laser M601 manual Solve problems

Models: Laser M603 Laser M602 Laser M601

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10 Solve problems

●Self help

●Solve problems checklist

●Restore factory settings

●Interpret control-panel messages

●Paper feeds incorrectly or becomes jammed

●Clear jams

●Improve print quality

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve connectivity problems

●Solve product software problems with Windows

●Solve product software problems with Mac

ENWW

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HP Laser M602, Laser M603, Laser M601 manual Solve problems

Contents

Laserjet Enterprise 600 M601, M602, and M603 Series Printer Page User Guide Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Use the product with Mac Software for WindowsPaper and print media Connect the product with WindowsPrint cartridges Print tasks 107 Manage and maintain 145 Solve problems 167 Appendix a Product supplies and accessories 207 Appendix B Service and support 211 Appendix C Product specifications 223Appendix D Regulatory information 225 Index 239 Product basics HP LaserJet Enterprise 600 M601 models Product comparisonHP LaserJet Enterprise 600 M602 models HP LaserJet Enterprise 600 M603 models Environmental features Accessibility features Front view Product viewsRear view Serial number and model number location Interface portsEnww Control panel menus Number Button or light Function Control-panel layoutControl-panel layout Retrieve Job from USB menu Retrieve Job from Device Memory menu 1Supplies menu Supplies menuTrays menu Trays menuReports menu Administration menuGeneral Settings menu 4General Settings menuAM/PM Enww Print Settings menu Retrieve From USB Settings menuGeneral Print Settings menu 5Retrieve From USB Settings menuFirst level Second level Values Personality Auto 6Print Settings menuDefault Print Options menu Display Settings menuDisplay Settings menu 7Display Settings menu Manage Supplies menu8Manage Supplies menu 9Manage Trays menu Manage Trays menu11Multi-Bin Mailbox Settings menu Stapler/Stacker Settings menuMulti-Bin Mailbox Settings menu 10Stapler/Stacker Settings menuNetwork Settings menu 12Network Settings menuJetdirect Menu Keep DisableIPV4 Enww 14Troubleshooting menu Troubleshooting menu15Backup/Restore menu Device Maintenance menuBackup/Restore menu Calibrate/Cleaning menuService menu USB Firmware Upgrade menuEnww Software for Windows Supported operating systems and printer drivers for Windows HP UPD PS driver Select the correct printer driver for WindowsHP Universal Print Driver UPD HP PCL 6 driverUpd UPD installation modesWindows 7 Click Start, and then click Devices and Printers Change print job settings for WindowsPriority for print settings Change the default settings for all print jobsClick the Device Settings tab Change the product configuration settingsWindows Remove the printer driver from WindowsWindows XP Windows VistaHP ePrint HP Web JetadminSupported utilities for Windows HP Embedded Web ServerSoftware Software for other operating systemsEnww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressAdministration Reports Configuration/Status Pages Install the software Open System Preferences Select Print & Fax Remove the printer driver from Mac operating systemsChange the product configuration settings Priority for print settings for MacChange printer-driver settings for Mac Change the default settings for all print jobsOpen the HP Printer Utility HP Utility featuresSoftware for Mac computers HP Utility for MacAirPrint Supported utilities for MacHP Embedded Web Server HP ePrintEnww Change the paper size and type with Mac Cancel a print job with MacCreate and use printing presets with Mac Basic print tasks with MacUse watermarks with Mac Create a printing presetUse printing presets Print a cover page with MacPrint multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacStore jobs with Mac Enww Solve problems with a Mac Connect the product with Windows Printer sharing disclaimer Connect with USB CD installationNetwork type Supported protocols Connect to a network with WindowsSupported network protocols 1Supported network protocolsService name Description 2Advanced Security features for network managementConfigure the IP address Install the product on a wired network with WindowsInstall the software Configure network settings with Windows View or change network settingsSet or change the network password Enww IPV6 Settings Address Administration Network Settings Jetdirect Menu100TX Auto Link speed and duplex settingsAdministration Network Settings Jetdirect Menu Link Speed Setting Description AutoPaper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Enww 1Supported paper and print media sizes Supported paper sizesEnww Supported paper types Supported paper types for input optionsPaper type Tray Optional Sheet trays Envelope Feeder Supported paper types for output options Tray and bin capacity Tray or bin Paper type Specifications QuantityLoad Tray Load paper traysLoad Tray 2 or an optional 500-sheet tray Enww Load an optional 1,500-sheet tray Enww Paper orientation for loading trays Load letterhead, preprinted, or prepunched paperProduct Load envelopes Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panel Select an output bin Print to the top standard output binPrint to the rear output bin Print to the optional stacker or stapler/stacker Administration Multi-Bin Mailbox Settings Operation Mode Print to the 5-bin mailboxMac Enww Print cartridges Print cartridge information Feature DescriptionPrint cartridge views Supplies viewsChange settings for print cartridges Print when a print cartridge is at estimated end of lifeManage print cartridges HP anticounterfeit Web site Store and recycle suppliesEnww Replace the print cartridge Replacement instructionsEnww Replace staples Reset the maintenance-kit counter Perform preventive maintenanceSolve problems with print cartridges Type of print cartridge Steps to resolve the problemCheck the print cartridges Inspect the print cartridge for damage Print the Supplies Status Repeating defects1Supplies status messages Interpret control panel messages for suppliesUsed supply in use Unsupported supply installedSupplies low Supplies very lowEnww Print tasks Cancel a print job with Windows Open the printer driver with Windows Basic print tasks with WindowsChange the number of print copies with Windows Get help for any printing option with WindowsUse a printing shortcut with Windows Save custom print settings for reuse with WindowsClick the Printing Shortcuts tab Create printing shortcutsSelect an existing shortcut as a base Enww Select the paper type with Windows Improve print quality with WindowsSelect the page size with Windows Select a custom page size with WindowsManually print on both sides with Windows Print on both sides duplex with WindowsAutomatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Use HP ePrint Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsEnww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Create a booklet with Windows Add a watermark to a document with WindowsEnww Select an output bin with Windows Select output options with WindowsSelect staple options with Windows Enww Create a stored job with Windows Use job storage features with WindowsOpen the Retrieve Job from Device Memory menu Select a Job Storage Mode optionPrint a stored job Delete a stored jobTemporarily store a job on the product Job Storage Mode area, click the Proof and Hold optionSet job storage options with Windows Print one copy for proof before printing all the copiesPermanently store a job on the product Receive notification when someone prints a stored jobSet the user name for a stored job Administration General SettingsPrint special jobs with Windows Set the duplex alignmentPrint Quality Image Registration Adjust Tray Open the Retrieve Job from USB menu Walk-up USB printingEnww Manage and maintain Print information pages Administration ReportsConfiguration Administration menuUse the HP Embedded Web Server 1HP Embedded Web Server Information tab HP Embedded Web Server featuresInformation tab General tabTroubleshooting tab 4HP Embedded Web Server Troubleshooting tabPrint tab Other Links list HP Web Services tabSecurity tab Networking tabUse HP Web Jetadmin software IP Security Product security featuresSecurity statements Secure the HP Embedded Web ServerLock the formatter Open the Access Control menuSecure stored jobs Lock the control panel menusEnabled Disabled Economy settingsPowersave modes Disable or enable sleep modeSet the sleep schedule Set the sleep timerOverview Install memory and internal USB devicesInstall memory Install product memoryInstall memory and internal USB devices Enww Enww Enww Enable memory Memory allocation Check Dimm installationInstall internal USB devices Enww Enww Device Maintenance Calibrate/Cleaning Clean the productProduct updates Clean the paper pathSolve problems Self help Solve problems checklist Factors that affect product performance Administration General Settings Restore Factory Settings Restore factory settingsMessage type Description Interpret control-panel messagesControl-panel message types Control-panel messagesPrevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paperEnww Clear jams Jam locationsClear jams from the output areas Clear jams from the optional stacker or stapler/stacker Clear jams from the rear output binClear staple jams from the optional stapler/stacker Enww Clear jams from the optional 5-bin mailbox Enww Clear jams from the fuser area Enww Enww Clear jams from the optional duplexer Enww Clear jams from the trays Clear jams from TrayClear jams from Tray 2 or an optional 500-sheet tray Clear jams from the optional 1,500-sheet tray Enww Clear jams from the optional envelope feeder Clear jams from the top-cover and print-cartridge areas Enww Administration General Settings Jam Recovery Change jam recoveryUse paper that meets HP specifications Improve print qualitySelect a paper type Check the print cartridge Print a cleaningType of print cartridge Steps to resolve the problem Use the printer driver that best meets your printing needs Product does not print Product does not print or it prints slowlyProduct prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problemsEnww Computer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problemsComputer is unable to communicate with the product Computer or workstation might be set up incorrectlySolve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Click Devices and Printers Printer driver is not listed in the Print & Fax list Solve product software problems with MacSoftware troubleshooting Hardware troubleshootingPrint job was not sent to the product that you wanted Product supplies and accessories Order parts, accessories, and supplies Description Part number Paper-handling accessoriesCustomer self-repair parts Part numbersCables and interfaces Description1 Self-replacement options Part numberService and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementHewlett-Packard limited warranty statement Enww Data stored on the print cartridge End User License Agreement Transfer Enww Customer self-repair warranty service Customer support Repack the product Enww Product specifications Physical specifications Table C-1Product dimensions and weightsTable C-3Necessary conditions Regulatory information FCC regulations Environmental product stewardship program HP LaserJet print supplies Return and recycling instructionsUnited States and Puerto Rico Residents of Alaska and Hawaii PaperMaterial restrictions Non-U.S. returnsEnww Enww Declaration of Conformity Boise, Idaho USA SeptemberFor regulatory topics only Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructionsLuokan 1 laserlaite Laser statement for FinlandHuolto GS statement GermanyTürkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Enww Symbols/Numerics 1,500-sheet tray AccessoriesIndex Changing settings Windows Windows Printing 138 Support 220 Manage Supplies Manage Trays Stored jobs 138 Printing on both sides TCP/IP Msds Enww Page CE988-90901* *CE988-90901