Orion 2000 Troubleshooting the Ethernet Installation, The ENET LED on my cable modem is not lit

for use with your cable modem. The cable modem requires TCP/IP to be installed. Contact your cable service provider for assistance with installing and configuring TCP/IP. After installed the hardware, your computer can connect the cable modem directly by using Network Interface Card. Unlike USB installation, there is no needed for software installation for the Ethernet connection.

Installing the Hardware

This section explains how to connect the cable modem to the computer, wall cable outlet, and electrical outlet.

To install the hardware:

1.Power off the computer

2.Connect one end of the coaxial cable to the cable modem’s cable connector. Connect the other end of the coaxial cable to the cable wall outlet. Be sure not to bend or over tighten the cables as this may strain the connector and cause damage. If you plan to connect the cable modem and television to the same wall outlet, you must use a cable line splitter (not included).

3.Connect one end of the Ethernet cable to the cable modem’s Ethernet port and the other end of the cable to the Ethernet port on the PC or network interface card (NIC).

4.Plug the cable modem’s power adapter into the cable modem’s power jack and into a wall outlet or surge protector.

5. If the POWER, ENET, SYNC, and READY LEDs are solidly lit, the cable modem is working properly.

Troubleshooting the Ethernet Installation

None of the LEDs are on when I power on the Cable Modem.

Check the connection between the power adapter and the cable modem. Power off the Cable Modem and wait for 5 seconds and power on the modem again. If the problem still exists, you may have a hardware problem.

The ENET LED on my cable modem is not lit.

•Try restarting the computer so that is could re-establish a connection with the cable modem.

•Check for a resource conflict (Windows users only). To do this:

1)Right-click on the My Computer icon on your desktop and choose Properties.

User’ Guide 28