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Orion 2000 manual Troubleshooting the USB Installation, Click the Device Manager tab

Models: 2000

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3. Click Finish to complete the installation.

Troubleshooting the USB Installation

None of the LEDs is on when I power on the LAN Cable Modem.

Check the connection between the power adapter and the cable modem. Power off the LAN Cable Modem and wait for 5 Seconds and power on the modem again. If the problem still exists, you may have a hardware problem.

When attempting to install the USB driver in Windows 98 SE, I receive the following error message: Device not installed at this time. Driver not found.

This usually occurs when the wrong driver has been installed. To remove the wrong driver and install the correct driver:

1.Right-click on the My Computer icon on your desktop and choose Properties.

2.Click the Device Manager tab

3.Click the plus sign next to Universal Serial Bus controllers to view the list of installed USB

User’ Guide

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Orion 2000 manual Troubleshooting the USB Installation, None of the LEDs is on when I power on the LAN Cable Modem

Contents

Cable Router OrionUser’s Guide Rev. 1.2a3. INSTALLING THE MODEM USING THE ETHERNET PORT 2. INSTALLING THE CABLE MODEM USING THE USB PORT4. CABLE MODEM LEDS AND CONNECTORS 5. TELNET COMMANDSUser’ Guide 6. MODE OF OPERATIONDebug 7. WEB USER INTERFACE 9. DOCSIS CONFIGURATION FILE VSIF TAG SUPPORTUser’ Guide Limitations set by your Cable Service Provider Understand the Cable Modem’s Features1. Before You Begin Contact Your Local Cable OperatorGather Supplied and Required Items Prepare Your Area for Cable Modem InstallationSupplied Not SuppliedInstalling the Software Drivers Before Hardware Connection 2. Installing the Cable Modem Using the USB Port3. You will see the following Welcome screen 1. Double click the “Setup.exe” program in the CD4. Click “Next”. You will see the following Start screen User’ GuideUser’ Guide 5. Click “Next”. You will see the following ‘Complete’ screenInstalling the Hardware Installing the Software Drivers in Windows 98 SE Operating System Installing the Software DriversUser’ Guide CAUTION You must verify that Ambit USB Cable Modem appears on the screen. If USB Composite Device appears, you must click Back twice and specify the correct location of the driver files. DO NOT proceed if USB Composite Device is displayed in the above window. Contact your cable provider for further assistance User’ Guide User’ Guide 8. After files copying is done, you will see the following screenInstalling the Software Drivers in Windows Me Operating System User’ Guide User’ Guide 6. Click Yes to restart the computerInstalling the Software Drivers in Windows 2000 Operating System User’ Guide User’ Guide Installing the Software Drivers in Windows XP Operating System User’ Guide User’ Guide None of the LEDs is on when I power on the LAN Cable Modem Troubleshooting the USB Installation2. Click the Device Manager tab 4. Select USB Composite Device and click Remove 5. Click Refresh Uninstalling the USB Driver 3. Installing the Modem Using the Ethernet PortNone of the LEDs are on when I power on the Cable Modem Troubleshooting the Ethernet InstallationThe ENET LED on my cable modem is not lit Installing the Hardware4. Cable Modem LEDs and Connectors LEDs on the Front of the Modem Connectors on the Back of the ModemUser’ Guide Note Cable Modem Router Telnet IP address is 5. Telnet commandsGetting Help CMshow ? CMshow interTab CMshow interface Redisplaying a commandUndebug Debug¾ debug CMdebug ?CMimage upgrade ¾ image upgradeImage PingCMpwd admin PasswordCMuser-level admin ¾ show config-fileCMshow dhcp ¾ show dhcp¾ show version CMshow versionCMshow interface ? ¾ show interface¾ show interface ethernet CMshow interface ethernetCMshow running-configuration CMshow running-config ¾ show running-configuration Display system running information¾ show interface usb CMshow interface usbDownstream Receive Power Level -11.44 dBmv Downstream SNR 30.03 dB RIP status Enable RIP send version Downstream informationUpstream Transmit Power Level 46.00 dBmv Upstream Symbol Rate 2560 ksym/sec Upstream Frequency 32784000 HzCMshow cpe-info ¾ show cpe-info Display CPE informationPort 0002.8A0E.E674CMshow nat config ¾ show nat configCMshow downstream ¾ show upstreamadmin CMshow nat timer¾ show access-list ¾ show nat time¾ show pppoe-forwarding Display PPPoE enable or disable CMshow access-list¾ nvram factory-default NVRAMNote if NAT is enabled, the following DHCP command can bet set ¾ dhcp enable/disable Enable/disable dhcp serverDHCP ¾ tftp server Server IP address¾ dhcp gateway ip address Set DHCP gateway ip address ¾ dhcp ip-pool delete 1-20/allCMdhcp reserve-mac add 192.168.100.4 0002.8A25.251D CMshow dhcp ExampleOne to one mapping ¾ ip nat enable/disableCMnat static ipmapping add 68.5.203.16 CMshow nat configCMshow nat config NAT Enable Port forwarding setting¾ nat static ipmapping delete index/all CMnat static portmapping add 21 192.168.100.23 ftpCMnat static ip disable ¾ nat static ip enabledisableipaddressCMnat static ip enable CMnat static portmapping deleteCMinterface ethernet address 192.168.100.1 mask Interfaces¾ interface ethernet mac-address mac address CMinterface ethernet mac-address 0008.0E86.1118¾ interface ethernet startup ¾ interface ethernet shutdown¾ interface cable upstream channel id Change upstream channel ID ¾ interface cable shutdown¾ ip natroute enable/disable ¾ ip route enable/disable¾ ip nat enable/disable Enable/disable NAT/PAT function ¾ rip timer update second Set routing table update timeCMrip key-chain 1 10 start-time 2002-4-20 ¾ rip defaultCMrip key-chain 1 5 key-string abcdefg CM interface ethernet auth-mode md5Access-list Web-accessCMaccess-list 41 permit 00d0.5921.3354 ffff.ffff.ffff Example¾ access-list delete list IDall Reset¾ pppoe-forwarding enabledisable Optional ¾ copy tftpconfig tftp server ip address configuration filename¾ quit Disconnect telnet QuitBridge mode 6. Mode of OperationNAT mode ¾ ip nat enable¾ ip route enable Routing modeCMrip key-chain 1 1 key-string abcdefg CMip route enable CMreset CMinterface ethernet address 24.30.206.1 mask¾ ip natroute enable NAT/Routing modeTelnet commands ExampleCMinterface cable rip auth-mode md5 CMrip key-chain 1 1 key-string abcdefg CMip natroute enable CMresetUser’ Guide 7. Web User Interface Accessing the Web User InterfaceWeb User Interface Home Page Cable Modem InformationUser’ Guide Cable Modem StatusUser’ Guide DownstreamUser’ Guide UpstreamUser’ Guide Upstream BurstUser’ Guide Operation ParametersUser’ Guide Event LogBridge Mode NAT/Router configurationReset NAT Mode Gateway LAN InterfaceWAN Interface SubmitUser’ Guide Router ModePublic IP Address subnet mask RIP status Authentication mode Routing Protocol LAN InterfaceAuthentication Key Chain Private IP Address subnet mask RIP status Authentication modeDelete Key ChainKey Chain Click “Reset” to use displayed parameters, cable modem will reset ResetSubmit Click “Submit” to change displayed parametersUser’ Guide NAT Router Mode Routing ProtocolLAN Interface Gateway LAN InterfaceWAN Interface Key Chain Authentication mode Authentication Key ChainListing of key Input key Index ID, Key String, Start time, and End timeClick “Reset” to use displayed parameters, cable modem will reset ResetListing of key Chain Input key Index ID, Key String, Start time, and End timeDHCP Gateway LAN SetupIP-pool Default IP-pool 1 supports 192.168.100.2~192.168.100.21 Domain Name ServiceUser’ Guide Meaning 9. DOCSIS configuration file VSIF tag supportcopy tftpconfig 172.21.1.250 cmconfig.txt Pwd admin Cableroot abcdefg rip key-chain1 1key-string cablerouter