TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
www.whirlpool.com
In Canada, reference the Customer Service section at www.whirlpool.ca
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
PROBLEM | POSSIBLE CAUSES | SOLUTIONS | |
Nothing will operate | Power supply cord is unplugged. | Plug into a grounded 3 prong outlet. | |
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| ENERGY SAVE is active, and the | Press any key on the control to display the Time of Day. See the | |
| display is blank. | “Electronic Oven Controls” section for more information. | |
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| Household fuse is blown or a | Replace the fuse or reset the circuit breaker. If the problem | |
| circuit breaker is tripped. | continues, call an electrician. | |
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| Main or regulator gas shutoff valve | See the Installation Instructions. | |
| is in the off position. |
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| The range is improperly connected | Contact a trained repair specialist or see Installation | |
| to the gas supply. | Instructions. | |
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Surface burners will not | The control knob is not set | Push in knob before turning to a setting. | |
operate | correctly. |
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| Air in the gas lines | If this is the first time the surface burners have been used, turn | |
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| on any one of the surface burner knobs to release air from the | |
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| gas lines. | |
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| Clogged burner ports | See “Sealed Surface Burners” section. | |
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Surface burner flames are | Clogged burner ports | See “Sealed Surface Burners” section. | |
uneven, yellow and/or noisy |
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Burner caps positioned improperly | See “Sealed Surface Burners” section. | ||
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| Range converted improperly | If propane gas is being used, contact a service technician or | |
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| see cover for contact information. |
Excessive heat around | Cookware and flame are not |
cookware on cooktop | matched. |
The cookware should be centered above the burner with the bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides of the pan.
Cooktop cooking results not | Improper cookware | Ideal cookware should have a flat bottom, straight sides and a |
what expected |
| well fitting lid, and the material should be of a medium to heavy |
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| thickness. |
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| Control knob set to incorrect heat | See “Cooktop Use” section. |
| level |
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| Range is not level | Level the range. See the Installation Instructions. |
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Oven will not operate | Air in the gas lines | If this is the first time the oven has been used, turn on any one of |
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| the surface burner knobs to release air from the gas lines. |
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| Control is locked. | Press and hold START for 3 seconds to unlock. |
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| Control is in Demo Mode. | Press and hold START TIME for 10 seconds to exit Demo Mode. |
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| Demo Mode is used for display models in a showroom. |
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| Electronic oven control set | See “Electronic Oven Controls” section. |
| incorrectly |
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