Plantronics W745A-M manual Troubleshooting, Headset

Troubleshooting

Headset	My headset is unstable.	When you wear the headset, the microphone should rest as close
		to your cheek as possible without touching. The microphone can
		be adjusted inward by the pivoting earpiece to optimise the
		position of the headset. See Position your headset.
	Talk time performance is	Battery is wearing out. Contact us at plantronics.com/support .
	significantly degraded even after a
	full recharge.

I can’t hear a dial tone in the headset.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Base subscription.

Press the base desk phone button.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a desk phone call.

Fine-tune the listening volume with the headset call control button. See Adjust your headset volume.

If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust your headset volume.

I hear static.	Make sure there are at least 12 inches between your base and
	your computer, and 6 inches between your base and your
	telephone. If adjusting the distance doesn't help, your headset is
	going out of range; move closer to the base. See Position your
	base.
The sound is distorted.	Lower the desk phone speaking volume and/or desk phone
	listening volume on the base. For most telephones, the correct
	setting is position 3. See Adjust your headset volume.
	If your desk phone has a volume control, lower until the
	distortion disappears.
	If the distortion is still present, adjust the headset volume control
	to lower the headset speaker volume. See Adjust your headset
	volume.
	Make sure there are 12 inches between your base and your
	computer, and 6 inches between your base and your telephone.
	See Position your base.

I hear echo in the headset.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones, the correct setting is position 3. See Adjust your headset volume.

If the audio level is too low in this position, increase the headset volume. See Adjust your headset volume.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a desk phone call.

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