People I talk to can hear a buzz in | Move the base further away from your phone. See Position your |
the background. | base. |
| If the base power supply is plugged into a power strip, plug it |
| into the wall directly. |
|
|
Desk phone | The handset lifter is installed, but | Ensure the handset lifter power cord is firmly pushed into the | |
| |||
| does not lift the handset. | handset lifter jack on the base. | |
Mobile |
|
| |
|
| ||
Pairing problems | Ensure the Bluetooth LED on the base flashes red and blue by | ||
| |||
|
| pressing the Bluetooth button for four seconds. | |
|
| Ensure the Bluetooth mobile phone is in search mode. | |
|
| When an active Bluetooth connection has been made, the base | |
|
| Bluetooth LED will be solid blue. | |
|
|
| |
| Why doesn’t the base automatically | Ensure Plantronics software has been installed. | |
| reconnect with my mobile phone? | Ensure that the auto connect to mobile phone feature is selected | |
|
| ||
|
| in the Plantronics Control Panel. | |
|
| Ensure that stop auto connect to mobile when headset is docked | |
|
| is not selected in the Plantronics Control Panel. | |
Softphone |
|
| |
|
| ||
When I dial from my softphone | Ensure your headset is charged. | ||
| |||
| application, nothing happens. | Ensure your headset is subscribed to the base. See Subscribing a | |
|
| ||
|
| headset. | |
|
| Ensure that the Plantronics software is installed. To download, | |
|
| visit plantronics.com/software. | |
|
| Ensure that you are using a compatible softphone application. | |
|
| For a list of compatible softphones, visit plantronics.com/ | |
|
| software. | |
|
| If the Plantronics software is not installed and you do not have a | |
|
| compatible softphone, you must first press the base computer | |
|
| call button and then use the softphone interface to place/ | |
|
| answer/end calls. | |
|
| Ensure that the headset is the default sound device. The | |
|
| Plantronics control panel will launch the sound devices control | |
|
| panel by going to Plantronics Control Panel > Preferences > | |
|
| General – Launch Audio Devices Control Panel. | |
|
| Restart your computer. | |
|
|
| |
| Speaking and/or listening volume is | Adjust headset listening volume with volume button. | |
| too low or too high. | Adjust listening/speaking volumes in the computer’s sound | |
|
| ||
|
| control panel/system preferences. | |
|
| Adjust listening/speaking volumes in the softphone application. |
The sound is distorted or I hear an echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
37
