■Has the ice frozen in the ice bin?
Shake the ice bin to separate cubes. If cubes do not separate, empty bin and wait 24 hours for ice to restock.
■Has the ice melted around the auger (metal spiral) in the ice bucket?
Dump the ice cubes and clean the ice bucket completely. Allow 24 hours for the ice maker to restock. Do not try to remove the melted ice with a sharp object. You could damage the ice bucket.
■Is ice stuck in the delivery chute?
Clear the ice from the delivery chute with a plastic utensil. Do not use anything sharp to remove the ice. You could cause damage.
■Is there ice in the bucket?
See “The ice maker is not producing ice” earlier in this section.
■Has the dispenser arm been held in too long? Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait three minutes for dispenser motor to reset before using again. (For future use, take large amounts of ice directly from the ice maker so that the dispenser arm is not held in too long.)
The water dispenser will not operate properly
■Is the freezer door not closed completely?
Push the door firmly shut. If it will not shut all the way, see “The doors will not close completely” later in this section.
■Has the water tank not filled?
The water tank needs to be filled the first time it is used. Depress the water dispenser bar with a large container until you draw two or three quarts (1.9 to 2.8 L) of water. Discard water. (Refer to the “Water and Ice Dispensers” section for further instructions on filling the water tank.)
■Is the water
Check to be sure the water
■Is the water
Refer to the “Connecting the Refrigerator to a Water Source” section. If clogging or installation is not a problem, call for service or a contact a plumber.
■Is there a kink in the home water source line?
If you find or suspect a kink in the water line, call for service.
Water or ice is leaking from the dispenser
■Is the glass not being held under the ice dispenser long enough, causing the ice to spill?
Hold the container under the ice chute for two to three seconds after releasing the dispenser lever. A small amount of ice may dispense after the lever is released.
■Is the glass not being held under the water dispenser long enough, causing water to drip? Hold the container under the water dispenser two to three seconds after releasing the dispenser lever. Water may continue to dispense during this time.
■Is an ice cube stuck in the chute and holding the trap door open?
Remove the cube.
The dispenser water is not cool enough
■Has the refrigerator been newly installed? Allow 24 hours for the tank to cool completely.
■Has a large amount of water been recently dispensed?
Allow 24 hours for the tank to cool completely.
■Has water not been recently dispensed?
The first glass of water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
■The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Temperature is too warm
■Are the air vents blocked in either compartment? This prevents the movement of cold air from the freezer to the refrigerator.
Remove any objects from in front of the air vents. Refer to the “Ensuring Proper Air Circulation” section for the location of air vents.
■Are the door(s) opened often?
Be aware that the refrigerator will warm when this occurs. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
■Has a large amount of food just been added to the refrigerator or freezer?
Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
■Are the controls set correctly for the surrounding conditions?
Refer to the “Setting the Controls” section.
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