Whirlpool SM980PEY warranty If You Need Assistance Or Service, Before calling for assistance

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If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Nothing will operate

The oven will not operate

Burner fails to light

POSSIBLE CAUSE

The power cord is not plugged into a live circuit with proper voltage.

Range is not properly connected to gas supply.

A household fuse has blown or a circuit breaker has tripped.

Controls are not set correctly.

The flow of combustion andlor ventilation air to the range is blocked.

The Oven Selector is not turned to BAKE or BROIL.

A delayed start time has been set.

The Oven Temperature Control is not turned to a temperature setting.

The automatic MEALTIMERTM clock is not set correctly.

The Stop or Start Time Knobs for the automatic MEALTIMER clock are not set at the correct time of day.

The power cord is not plugged into a live circuit with proper voltage.

A household fuse has blown or a circuit breaker has tripped.

Burner ports are clogged.

SOLUTION

Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)

Contact an authorized WhirlpoolSMservice technician to reconnect range to gas supply. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

Reset controls, if needed.

Remove blockage to airflow to and around range.

Turn the Oven Selector to the desired setting.

Wait for the start time to be reached.

Push in and turn the Oven Temperature Control to a temperature setting.

Set the MEALTIMER clock correctly. (See “Usingthe automatic MEALTIMER” clock” on page 16.)

If a delay start or stop is not desired, the Stop and Start Time Knobs must be turned to the correct time of day. Turn knobs till they pop out.

Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)

Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see

we 8).

Clean with a straight pin (see pages 23 and 25).

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Contents GAS Cooktop and SELF-CLEANING Lower Oven To the Installer Please Leave thisYour safety is important to us Thank you for buying a Whirlpool applianceALL Ranges can TIP For more information, see the Theanti-tip bracket onImportant Safety Instructions GeneralWhen using the cook-top Know where your main gas shutoff valve is locatedCare and cleaninn When usinn the ovenGrease Parts And Features ControlSurface Burner Control Panel Lower Oven Control PanelUsing Your Cooktop And Lower Oven Using the surface burnersBurner heat settings This SectionCase of a prolonged power failure Cookware tipsHome canning information Positioning racks and pans6th oven rack position roasting rack For best air circulation Three or four pansUsing the Minute Timer Setting the clockPush in and turn the Minute Timer Knob to set the clock Baking/roasting Adjusting the oven temperature control BroilingBroiling tips Rack Position Chart Energy saving tipsFood Rare steaks and fishTo delay start and stop automatically Using the automatic Mealtimer clockTo OFF When the oven is ON, pans and pan OvenTo start baking/roasting now and stop automatically Handles left near the oven vent canStorage drawer Anti-tip BracketUsing The Self-Cleaning Cycle How the cycle worksBefore you start This Section Pa*PageClean Setting the controlsTop To stop the Self-Cleaning cycle at any time Special tipsCaring For Your Cooktop And Lower Oven Surface burner grates and reflector pansLift-up cook-top Surface BurnersReplace reflector pans and surface burner grates Lift up the cooktop, following the instructionsTypical surface burner flame at hlghast setting HOW to Clean Cleaning chartPart Clean after each use Self-Cleaning cycleNonabrasive, plastic Scrubbing padLower oven light To replace the oven lightIf You Need Assistance Or Service Clean with a straight pin see pages 23Before calling for assistance Burner ports are cloggedLet dry Push control knobs in before turning to a setting SolwionIf you need service If you are not satisfied with how the problem was solvedIf you need assistance If you need FSP replace- ment partsPage Microwave Overq/Range Product Warranty Full ONE-YEAR
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