Whirlpool MC8131XE If You Need Assistance or Service, Before calling for assistance, Problem

Page 58

If You Need Assistance or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 3.) This information will help us respond properly to your request.

1. Before calling for assistance . ..

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Nothing will operate

The micro- wave oven will not run

Turntable will not turn

POSSIBLE CAUSE

The power supply cord is not plugged into a live circuit with the proper voltage.

A household fuse has blown or a circuit breaker has tripped.

The electric company has experienced a power failure.

The door is not firmly closed and latched.

You did not touch START/ ENTER.

You did not follow directions exactly.

You have set Child Lock.

An operation that was program- med earlier is still running.

Turntable is not correctly in place.

Support is not operating correctly.

SOLUTION

Plug power supply cord into a live circuit with the proper voltage. (See pages 8 and 10.)

Replace household fuse or reset circuit breaker.

Check electric company for a power failure.

Firmly close and latch door.

Touch START/ENTER.

Check instructions for the function you are operating.

Turn off Child Lock. (See page 17.)

Touch OFF/CANCEL to cancel previous programming.

Make sure turntable is correct-side up and is sitting securely on center shaft.

Remove turntable and restart oven. If turntable support does not move, call ar authorized Whirlpool service technician for repair. Cooking without the turntable can give you poor results.

58

Image 58

Contents UseAndCare Mal+ Xnr world Litde EasierTable of Contents Please record your model’s information Thank you for buying a WHIRLPOOL@ applianceOur Consumer Assistance ICenter number Is toll-free Your safety is important to us SafetyMicrowave Oven Page Page Operating safety precautions General information Installation Instructions Built-in kitsGrounding Instructions Electrical Getting to Know Your Microwave-Convection Oven How microwave cooking worksRadio interference Microwave oven features Control panel features Interrupting cooking Audible signalsTouch 0START Built-in kits Changing a settingUsing the child lock TouchEnter the time of day Setting the clockTouch Clock SET Complete entryUsing the minute timer After the countdown Touch Touch YOU seeMicrowave Cooking Microwave cooking at high cook powerGetting the best cooking results Start oven Different cook powers Microwave cooking atSet cook power Put food in oven and close the door Set cooking timeMicrowave cooking with more than one cook cycle Set cook power for first cycle Touchyou seeSTART/ENTER Using Popcorn Place the bag on the rack in the center of the turntableChoose setting Using Warm Hold To make Warm Hold auto- matically follow another cycleOne-touch reheating Put food in the oven and close the door Choose settingEnter quantity One-touch Reheating Chart One-touch Microwave CookingOne-touch Microwave Enter quantity At end of cooking timeUsing Plus Time Touch Plus TimeEnter food’s weight Pounds and tenths of a pound Put frozen food in oven and close the door Choose SettingDefrosting with microwave energy Is completed After FirstRestart Oven Food Defrost chartMeat setting setting Special InstructionsFood AT Pause Poultry setting settingFish setting Setting Food AT Pause Special InstructionsDefrosting tips Weight conversion chartEquivalent Ounce Weight Number After DecimalHow convection cooking works Convection CookingHelpful hints for convection cooking Touch Convection Set preheat temperatureCooking with Convection Touch YOU see StartSet cooking cycle cooking time Convenience foods cooking chart ConvectionHow combination cooking works Combination CookingHelpful hints for combination cooking Put food in oven and close the door Choose setting Combination high and low cookingMeat combination cooking chart Special NotesContlnued on next Second Auto cook combination Enter food’s weight in pounds and tenths of a poundPut food in the oven and close the door Touch Auto Cook Category MINIMUM/MAXIMUM Food Weight Auto Combination Auto cook combination setting chartAuto Combination Caring for Your Microwave- Convection Oven Reheating chart Cooking GuideMicrowave cooking chart Microwave cooking tips Arranging food Using aluminum foilCooking you should not do Your microwave oven Oven utensils guide Questions and Answers QuestionsanswersSolution If You Need Assistance or ServiceProblem Before calling for assistanceBroiling If you are not satisfied with how the problem was solved If you need serviceIf you need assistance From Date of Purchase WarrantyLength of Warrantv Whirlpool will PAY for Full ONE-YEAR Limited FOUR-YEAR