■Has a large amount of food just been added to the convertible refrigerator/freezer? Adding a large amount of food warms the convertible refrigerator/freezer. It can take several hours for the convertible refrigerator/freezer to return to the normal temperature.
■Are the controls set correctly for the surrounding conditions? See “Using the Controls.”
There is interior moisture buildup
■Are the air vents blocked in the convertible refrigerator/ freezer? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for air vent locations.
■Are the door(s) opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.
■Is the room humid? It is normal for moisture to build up inside the convertible refrigerator/freezer when the room air is humid.
■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing them in the convertible refrigerator/freezer.
■Is the control set correctly for the surrounding conditions? See “Using the Controls.”
■Was a self-defrost cycle completed? It is normal for droplets to form after the convertible refrigerator/freezer self-defrosts.
The doors are difficult to open
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
■Are the gaskets dirty or sticky? Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
■Have you opened the convertible refrigerator/freezer door recently? Allow at least 10 seconds after closing the convertible refrigerator/freezer door before trying to open the upper compartment.
The doors will not close completely
■Are food packages blocking the door open? Rearrange containers so that they fit more tightly.
■Are the crisper cover, pans, shelves, bins, or baskets out of position? Put these items into their correct positions. See “Lower Compartment Features” for more information.
■Does the convertible refrigerator/freezer wobble or seem unstable? Level the convertible refrigerator/freezer. See “Adjust the Doors.”
■Were the doors removed during product installation and not properly replaced? Remove and replace the doors according to “Convertible Refrigerator/Freezer Doors,” or call a qualified service technician.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new Gladiator® GarageWorks appliance.
To locate factory specified replacement parts in your area, call us or your nearest designated service center.
In the U.S.A.
Call the Gladiator® GarageWorks Customer eXperience Center toll free: 1-866-342-4089.
Our consultants provide assistance with:
■Features and specifications on our full line of products.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. Gladiator® GarageWorks designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.
To locate the Gladiator® GarageWorks designated service company in your area, you can also look in your telephone directory Yellow Pages.
For Further Assistance
If you need further assistance, you can write to Gladiator® GarageWorks with any questions or concerns at:
Gladiator® GarageWorks Customer eXperience Center 553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
For assistance, installation or service, call us at 1-800-807-6777.
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintainence procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors, and service companies. Gladiator® GarageWorks designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada.
For Further Assistance
If you need further assistance, you can write to Whirlpool Canada LP with any questions or concerns at:
Whirlpool Canada LP Customer Interaction Centre 1901 Minnesota Court Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
