D-Link DAP-1650 Troubleshooting, Why can’t I access the web-based configuration utility?

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Section 6 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1650. Read the following descriptions if you are having problems.

1. Why can’t I access the web-based configuration utility?

When entering the name or IP address of the device (http://dlinkap.local for example), you are not connecting to a website on the Internet or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.

•Make sure you have an updated Java-enabled web browser. We recommend the following:

•Microsoft Internet Explorer® 7.0 or higher

•Mozilla Firefox® 12.0 or higher

•Google Chrome™ 20.0 or higher

•Apple Safari® 4.0 or higher

•Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable. If the computer is turned off, the link light may not be on.

•Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it.

D-Link DAP-1650 User Manual

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Contents DAP-1650 Wireless AC1200 Dual Band Gigabit Range Extender Table of Contents Connect to a Wireless Network Product Overview Package ContentsNetwork Requirements System RequirementsIntroduction Features Connections Hardware OverviewLEDs Operation Modes InstallationAccess Point Mode AP ModeRepeater Mode Repeater ModeMedia Bridge Mode Wireless Installation Considerations SharePort Mobile App iOS, Android ConfigurationQRS Mobile App Setup Web-based Configuration Utility Wireless Setup Wizard Repeater Mode Configuration Access Point Mode Configuration Configuration Media Bridge Mode Configuration Wireless Settings Manual ConfigurationGHz Band Repeater ModeSetting, Best automatic Wireless ChannelGHz Band Setting, Best automatic Enable Auto Access Point ModeWireless RateMode WidthStatus GHz Band Channel Width Visibility Status Security Mode Wireless Mode Select Media Bridge from the drop-down menu Media Bridge ModeWEP Configuring Wireless SecurityShared Secret server Address serverSecret AddressShared Key Network Settings Length Server Storage Configuration Free Space This field Total Space This fieldName found Media ServerAdvanced Access ControlAdvanced Wireless Schedules section Guest ZoneInteractive applications, such as VoIP QoSWi-Fi Protected Setup Limit User LimitRepeater Mode Wi-Fi Protected Setup Media Bridge Mode Wi-Fi Protected Setup Admin MaintenancePassword AuthenticationSystem Versions FirmwareDate Manually selected above TimeResult System CheckSchedules Repeater Mode System Firmware Time Media Bridge Mode System Firmware Time Device Info StatusActivity, Debug Information, Attacks, Dropped Packets, LogsStatistics Wireless IPv6 Help What is WPS? Wireless SecurityWhat is WEP? What is WPA? Windows Connect to a Wireless NetworkConnecting to a Wireless Network Windows Connecting to a Wireless Network Connecting to a Wireless Network Windows Vista WPA/WPA2 Connecting to a Wireless Network Using Windows XP Configure WEP Connecting to a Wireless Network Why can’t I access the web-based configuration utility? TroubleshootingWhat can I do if I forgot my password? Check your IP address Networking BasicsStep Statically Assign an IP addressGeneral Technical SpecificationsRange may vary depending on regional regulations Trademarks Compliance StatementsIndustry Canada Statement Important Note