Defective Products | Windster WS-38 instruction

Defective Products:

All products will be inspected, tested, and carefully packed by the manufacturer before shipping to customers. Products that are damaged during transit can only be exchanged for the same product, under the condition that the customer must get a RMA (Return Merchandise Authorization) from Windster. When products are received defective, you must notify us within the 3 business days of receiving the package. Replacement products are only shipped when the RMA is issued. NO EXCEPTIONS.

Return Policy

Windster offers only the best and highest quality products. If you are not satisfied with your purchase, please contact us within 3 business days of product arrival to obtain a Return Merchandise Authorization (RMA). Returns sent without a RMA will not be accepted. There will be a 25% re-stocking fee for every returned items. Shipping fee will also be deducted from the original purchase price. When returning a package, please include a copy of your purchase receipt. Use the original shipping box and packing materials and completely remove or cover the original shipping label. Make sure that products are in brand new condition, uninstalled, un-drilled, and contain everything that came with the package as when you first received it. If any parts or manuals are missing, we have the right not to accept the return.

We suggest that you use a traceable and reputable carrier of your choice to ship your return. Your credit or refund will be processed within 10-14 business days from the date we receive your return.

2102 N. Seaman Ave., S. El Monte, CA 91733 TEL:626-350-1015 626-350-5215 FAX:626-350-1254

Website: www.windsterhood.com Email: support@windsterhood.com