| Solutions to common problems • BEFORE YOU CALL |
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Problem | Solution |
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Scratches or abrasions on cooktop | • Coarse particles such as salt or sand between cooktop and utensils can |
surface. | cause scratches. Be sure cooktop surface and bottoms of utensils are |
| clean before usage. Small scratches do not affect cooking and will |
| become less visible with time. |
| • Cleaning materials not recommended for |
| used. See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care and |
| Cleaning section of this Use & Care Guide. |
| • Cookware with rough bottom has been used. Use smooth, |
| cookware. |
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Metal marks on the cooktop. | • Sliding or scraping of metal utensils on cooktop surface. Always lift cooking |
| utensils from cooktop surface. Use a |
| to remove the marks. See "Cooktop Cleaning" and "Cooktop Maintenance" in |
| the Care & Cleaning section. |
Brown streaks or specks on cooktop.
•Spillovers are burnt onto ceramic surface. Use a razor blade scraper to remove soil. See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care & Cleaning section.
Areas of discoloration with metallic sheen on cooktop surface.
•Mineral deposits from water and food. Remove using a
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