Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do | |
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Glass Cooktop Models |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter | |
maintain a rolling boil |
| being used. | of the surface unit selected. | |
or cooking is not |
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fast enough |
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Surface units do |
| A fuse in your home may | • Replace fuse or reset circuit breaker. | |
not work properly |
| be blown or the circuit |
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| breaker tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface | |
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| improperly set. | unit you are using. | |
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Tiny scratches (may |
| Incorrect cleaning | • Use recommended cleaning procedures. | |
appear as cracks) |
| methods being used. |
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or abrasions on radiant |
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| Cookware with rough | • Be sure cookware bottoms and cookware are clean | ||
cooktop glass surface |
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| bottoms being used or coarse | before use. Use cookware with smooth bottoms. Tiny | ||
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| particles (salt or sand were | scratches are not removable but will become less | |
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| between the cookware and | visible in time as a result of cleaning. | |
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| the surface of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Improper cookware | • Marks from aluminum and copper pans as well as | |
on the cooktop |
| being used. | mineral deposits from water or food can be removed | |
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| with the cleaning cream. |
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Plastic melted |
| Hot cooktop came into | • See the Special Care information in the Cleaning the | |
to the surface |
| contact with plastic placed | glass cooktop section. | |
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| on the hot cooktop. |
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Pitting of the cooktop |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | |
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| on the cooktop. |
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Frequent cycling off and |
| Improper cookware | • Use only flat cookware to minimize cycling. | |
and on of surface units |
| being used. |
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Electric Coil Models |
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Surface units not |
| The surface units are | • With the controls off, check to make sure the surface | |
functioning properly |
| not plugged in solidly. | unit is plugged completely into the receptacle. | |
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| The surface unit | • Check to see the correct control is set for the surface | |
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| controls improperly set. | unit you are using. | |
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| The drip pans are not set | • With the controls off, check to make sure the drip | |
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| securely in the cooktop. | pan is in the recess in the cooktop and that the | |
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| opening in the pan lines up with the receptacle. |
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Cooktop feels hot |
| Large pans hold heat | • Choose a pan that matches the size of the surface unit | |
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| close to the cooktop. | you are using. | |
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| The oven vent is blocked. | • Pans on the right rear surface unit block air flow | |
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| from the oven vent and cause the cooktop to get hot. 25 |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service