GE JBP47 Before you call for service…, Troubleshooting Tips, Problem, Possible Causes, What To Do

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Before you call for service…

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Surface units

 

The surface units are

With the controls off, check

not functioning

 

not plugged in solidly.

to make sure the surface

properly

 

 

unit is plugged completely

 

 

 

into the receptacle.

 

 

 

 

 

 

The surface

Check to see the correct

 

 

unit controls

control is set for the surface

 

 

improperly set.

unit you are using.

 

 

 

 

 

 

The drip pans are

With the controls off, check

 

 

not set securely in

to make sure the drip pan is

 

 

the cooktop.

in the recess in the cooktop

 

 

 

and that the opening in the

 

 

 

pan lines up with the

 

 

 

receptacle.

 

 

 

 

The display goes

 

Power surge.

Disconnect power at the

blank or indicator

 

 

fuse box or circuit breaker

lights come on

 

 

for at least 10 seconds.

when range is

 

 

Turn power on and power

not in use

 

 

up your range. If the

 

 

 

indicator lights are still on,

 

 

 

call for service.

 

 

 

 

Oven light does

 

Light bulb is loose

Tighten or replace

not work

 

or defective.

the bulb.

 

 

 

 

 

 

Switch operating light

Call for service.

 

 

is broken.

 

 

 

 

 

Oven will

 

Plug on range is not

Make sure electrical plug is

not work

 

completely inserted in

plugged into a live, properly

 

 

the electrical outlet.

grounded outlet.

 

 

 

 

 

 

A fuse in your home

Replace fuse or reset

 

 

may be blown or the

circuit breaker.

 

 

circuit breaker tripped.

 

 

 

 

 

 

 

Oven controls

See the Using the

 

 

improperly set.

oven section.

 

 

 

 

 

 

Door left in the

If necessary, allow the

 

 

locked position.

oven to cool then unlock

 

 

 

the door.

Safety Information Operating Instructions Installation Instructions Troubleshooting Tips Customer Service

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Contents GE Answer Center GE AppliancesOwner’s Manual JBP19 JBP21 JBP24 JBP25 JBP26 JBP30 JBP45 JBP46 JBP47Congratulations You Are Now Part of the GE Family Staple sales slip or cancelled check hereWrite the model and serial numbers here # # Troubleshooting Tips GE & You A Service PartnershipIf You Need Service Safety InformationIMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING IMPORTANT SAFETY NOTICEor using a ventilation fan or hood WARNING ANTI-TIP DEVICESafety Information Operating SAFETY PRECAUTIONSSafety Information Instructions Troubleshooting Tips Customer Service WHEN COOKING PORK…OVEN SELF-CLEANING OVEN SURFACE COOKING UNITS Safety Information OperatingWe want you to remain a happy and healthy part of our GE family Customer Service Troubleshooting TipsREMEMBER… SAVE THESE INSTRUCTIONSSafety Using the surface unitsInstallation Instructions How to SetTIMER ON/OFF Using the oven controlsAUTOMATIC OVEN Light START TIME ON/OFFOVEN ON Light Oven Control SettingsPREHEATED Light Oven Temperature KnobSafety Information Using the ovenD C B A Operating InstructionsPreheating and Pan Placement Safety Information Operating Instructions Installation InstructionsHow to Set the Oven for Broiling Aluminum FoilShelf Broiling guideFirst Side FoodTo Set the Timer Using the clock and timerTo Reset the Timer To Cancel the TimerAutomatic Stop Using the timed baking and roasting featuresHow to Set a Delay Start and Automatic Stop Make sure the oven clock shows the correct time of dayFor Models with Pads and an Oven Temperature Knob For Models with Only an Oven Temperature KnobAdjust the oven thermostat-Do it yourself Troubleshooting Tips Customer ServiceBefore a Clean Cycle Using the self-cleaning ovenCustomer Service Troubleshooting How to Set the Oven for CleaningAfter a Clean Cycle How to Delay the Start of CleaningTroubleshooting Tips Customer Service Operating Instructions Installation Instructionsor any reason, be sure the anti-tip device is Care and cleaning of the rangetipping of the range and cause injury Control Panel and KnobsTo clean the inside of the door Lift-Off Oven DoorTo clean the outside of the door Do not lift the door by the handleOven Heating Elements Oven Light Replacement on some modelsOven Shelves Do not clean the bake element or the broil elementPanel to Clean Under the Range How to Remove the Storage Drawer or KickBroiler Pan & Grid To remove the storage drawerCustomer Service Troubleshooting Tips Installation Instructions Operating Instructions Safety InformationPorcelain Enamel Cooktop Lift-Up Cooktop on some modelsDrip Pans Surface Unitsflat on the drip pan when you plug it back in Do not clean the surface units in a dishwasherInstallation Instructions for future use Installation of the rangeBEFORE BEGINNING INSTALLATION Before You Begininstall in either rear corner 1 Prepare the OpeningNot less than the width 30 ″2 Prepare for Electrical Connection Flooring Under the RangeWhen moving the range on this type of flooring, it should be installed on a 1/4″ thick sheet of plywood or similar material as follows 3 Power Cord Strain Relief Installation Connector block Neutral terminal Ground strap Power cord 4 3-Wire Power Cord InstallationDo NOT remove ground strap connection Before 5 4-Wire Power Cord InstallationAfter NOTE ALUMINUM WIRING 6 3-Wire Conduit Installationa Do not connect aluminum wire to the connector block 7 4-Wire Conduit Installation 9 Leveling the Range 8 Anti-Tip Bracket Installation10 Final Check Troubleshooting Tips Before you call for service…Problem See the Using theInstructions Operating Instructions Customer Service Troubleshooting Tips InstallationSee the Adjust the oven See the Broiling guideand timer section See the Using the clockTroubleshooting Tips right as far as it will go. Turn Troubleshooting Tips Installation Instructions Operating Instructions Customer ServiceWhat Is Not Covered GE Electric Range WarrantySafety Information Operating Instructions We Will Replace, At No Charge To YouIn-Home Repair Service 800-GE-CARES Service Telephone NumbersTDD 800-TDD-GEAC Special Needs Service