Westinghouse PEK1370W, PEK1350W, GEK1385W manual Solving Problems, To blow, call the Service Centre

SOLVING PROBLEMS

If you have a problem with your appliance, check the table below before calling service. You may be able to avoid a service call by fixing the problem yourself – and so continue cooking. NOTE: You may be charged for the service call even in the guarantee period if the problem is due to the causes listed below.

If you need information, service or replacement parts please: Quote 1. Model Number, 2. Serial Number

You can find these on the data plate which can be seen when the oven door is open.

If you need more information, please contact the Customer Care Centre on:

Australia 1300 363 640

(Centre is open 8am – 5pm Monday to Friday EST) or

New Zealand 09 573 2384

(Centre is open 8am – 5pm Monday to Friday)

If you have a warranty or spare parts enquiry, you should call the number listed on the back page.

PROBLEM	POSSIBLE CAUSE	WHAT TO DO
No spark obtained when electronic igniter	• Power not turned on	• Switch on electricity
is pressed (gas cooker only)	• Household fuse blown	• Check fuses
	• Circuit breaker tripped	• Check circuit breaker
	• Spark plug is wet or dirty	• Dry or clean spark plug
No spark obtained when manual igniter	• Spark plug is wet or dirty	• Dry or clean spark plug
is pressed (gas cooker only)
Burner will not light even though igniter	• Gas supply valve is turned off	• Turn on gas supply
is working (gas cooker only)	• Port blockage in ignition area	• Make sure that ports and ignition area
		are clean and dry
Oven or grill not working	• Clock not set	• Refer to clock instructions pg 17
(electric cooker only)	• Power not turned on	• Switch on electricity
NOTE: if the household fuse continues	• Household fuse blown	• Check fuses
to blow, call the Service Centre	• Controls incorrectly set	• Reset controls
	• Circuit breaker tripped	• Check circuit breaker
Oven not working (electric cooker only)	• Clock program set	• Cancel program, see pg 18
NOTE: if the household fuse continues	• Household fuse blown	• Check fuses
to blow, call the Service Centre
Oven light not working	• Power not turned on	• Switch on electricity
NOTE: if the household fuse continues	• Household fuse blown	• Check fuses
to blow, call the Service Centre	• Circuit breaker tripped	• Check circuit breaker
	• Lamp blown or loose in socket	• Replace or tighten globe pg 20
Oven not heating enough	• Foil or trays on bottom of oven	• Remove foil or trays
	• Heat escaping through incorrectly	• Check door is properly closed
	sealed door
	• The set oven temperature is incorrect	• Change set oven temperature
Electronic clock flashing on display	• Power failure or interruption	• Reset time of day
(electric cooker only)	• Household fuse blown or power supply	• Check fuses, power supply
NOTE: if the household fuse continues	is off
to blow, call the Service Centre
Unit smoking when first used	• Protective oils being removed	• Turn grill on high for 10 minutes
		• Turn oven on high for 10 minutes
Condensation building up	• Too much water used when cooking	• Reduce amount of water
		• Leave door open after cooking, if food
		is to be left in oven to keep warm
Odours on first use of oven		• This is normal
60 minute timer not audible	• Timer not wound sufficiently	• Turn timer knob past 15 minute mark then to
		the required number of minutes, see pg 17
Oven shelf tight	• Oven shelf not inserted correctly,	• Remove shelf and insert as
	may be upside down or back to front	per diagram pg 7
Clock display off	• Display switched off	• To switch display on refer to pg 18
NOTE: if the household fuse continues	• Household fuse blown or power supply	• Check fuses, power supply
to blow, call the Service Centre	is off

Note: Only authorised service centres should carry out servicing. Otherwise warranty may be void.

SOLVING PROBLEMS 22

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