ADIC SNMS 2.3 manual Technical Assistance, Contacting Support, Training, Publications

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SNMS

Customer Assistance

Advanced Digital Information Corporation (ADIC) provides the following types of customer assistance for StorNext Management Suite (SNMS).

Technical Assistance

Telephone and e-mail support, as well as training for SNMS, is available through ADIC.

Contacting Support

Depending on how you purchased technical support, telephone support is provided either through your reseller or directly through ADIC.

The ADIC Technical Assistance Center (ATAC) in Denver, Colorado, provides world-wide service and support.

•In North America and Mexico, call toll-free at 1-800-827-3822.

•In Europe, call toll-free at 00800-9999-3822.

•Outside North America and Europe, refer to the ADIC Web site at www. adic.com for a listing of toll-free phone numbers from other countries.

•Send e-mail to: support@adic.com.

Training

The ADIC training organization in Denver provides hands-on instruction for all ADIC products. For a list of classes, call 720-249-5810 between 8 a.m. and 5 p.m. Mountain time.

Publications

The software distribution CDs contain all SNMS documentation in Adobe® Acrobat® Reader format. The Reader is available for download, free of charge, from Adobe, Inc. at www.adobe.com.

Customer Assistance

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Contents StorNext Management Suite Copyright Notice Definitions Software License Software Ownership and Protection Price and PaymentUse and Training InstallationWarranty and Warranty Servicing Infringement Indemnification MaintenanceTerm and Termination Disclaimer and Limitation of Liability Entirety GeneralXii Rev a Contents Introduction Installing StorNext FS on Unix Installing StorNext FS on Windows Customer Assistance How This Book is Organized Intended AudienceSymbol Description Definition Consequence Explanation of SymbolsConvention Example ConventionsSnms Determining Installation Requirements Installing SnmsUsing the Optional Pre-Installation Configuration Installing Snms Software LTO 3StorNext Install Status Installing Snms StorNext Management Suite GUI Configuring Snms SoftwareStep Using the Initial Configuration Wizard Entering a License Snms Adding File Systems Snms Adding Libraries 10Tape Drive Introduction Rev a Adding Tape DrivesSupport@adic.com Adding Media Adding Storage Policies 12Storage Policy Introduction Installing SnmsSnms Scheduling a Backup 14StorNext File System GUI Rev a Downloading Client Software Using a Web BrowserUsing FTP Installing Client SoftwareInstalling on SGI Irix Installing on WindowsFile system name mount point cvfs verbose=yes 0 Installing on Sun SolarisFile system name mount point cvfs auto verbose=yes Installing on LinuxTar xvf filename installp -ac -d ./*.bff all Installing on IBM AIXInstalling StorNext FS on Unix Installing StorNext FS Software Double-click inst.SNFS Following menu appears StorNext File System GUI Configuring StorNext FS Software Using the Initial Configuration Wizard Snms Entering a License Snms 7File System Introduction Rev a 8StorNext File System GUI Installing StorNext FS on Unix 9Select Platform Rev a Installing Client Software Installing on Windows Chkconfig cvfs on chkconfig verbose on Installing on Sun Solaris Installing on Linux Installp -ac -d *.bff all Installing StorNext FS on Windows Obtaining a License Labeling Drives Simple Configuration Custom Configuration Mapping StorNext FS Drives Publications Technical AssistanceContacting Support TrainingWebsite Glossary MediaClass Terminal Server Snms Index Snms Snms Snms