Sanyo ECJ-HC55H, ECJ-HC100H warranty Symptom Remedy, Symptom Possible Cause

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TROUBLESHOOTING Check the following before requesting service.

Symptom

Remedy

• Plug or power cord is damaged, distorted, expanded, or discolored.

Unplug the power cord and stop using the appliance immediately.

• Power cord or plug is warmer than normal.

• Power cord fits loosely or loses power.

Contact Sanyo Fisher Service (See warranty, page 21)

• Overheated main body produces burning odor.

 

The power plug blades or plug surfaces are dirty.

Clean thoroughly.

Symptom

Possible Cause

Ref. Page#

Rice does not cook.

Is the power cord plugged in properly or has any power failure occurred?

7

 

Is the rice and water amount correct?

8

 

Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element?

4, 8, 15

Rice is hard or undercooked.

Is the rice stirred thoroughly after cooking?

9

Is the correct menu selected?

8, 10, 11

 

 

Is the power cord plugged in properly or has any power failure occurred?

7

 

Are there any foreign objects between the inner pot and inner lid?

8

 

Is the rice and water amount correct?

8

Rice is soft or sticky.

Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element?

4, 8, 15

Is the rice stirred thoroughly after cooking?

9

 

 

Is the correct menu selected?

8, 10, 11

 

Is the rice and water amount correct?

8

Rice is scorched.

Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element?

4, 8, 15

Is the correct menu selected?

8, 10, 11

 

 

Is the rice washed thoroughly before cooking?

8, 10

 

Is the rice and water amount correct?

8

Rice cooking takes too long.

Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element?

4, 8, 15

Is the correct menu selected?

8, 10, 11

 

 

Is the power cord plugged in properly or has any power failure occurred?

7

 

 

 

 

Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element?

4, 8, 15

 

Is the rice stirred thoroughly after cooking?

9

Rice becomes hard, discolored

Is the rice washed thoroughly before cooking?

8, 10

or develops an odor while in

Is the power cord plugged in properly or has any power failure occurred?

7

KEEP WARM mode.

Was the rice kept warm more than 12 hours?

9

 

Was the rice kept warm with spatula in inner pot? Was cold rice kept warm or cold rice added?

9

 

Are there any foreign objects between the inner pot and inner lid?

8

 

Is the rice and water amount correct?

8

During cooking water boils over.

Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element?

4, 8, 15

Is the correct menu selected?

8, 10, 11

 

Is the rice washed thoroughly before cooking?

8, 10

 

Are there any foreign objects between the inner pot and inner lid?

8

During cooking steam comes out

Is the rice and water amount correct?

8

Is the correct menu selected?

8, 10, 11

from the outer lid.

Is the rice washed thoroughly before cooking?

8, 11

 

Are there any foreign objects between the inner pot and inner lid?

8

 

Is the rice and water amount correct?

8

Rice cooking does not complete

Are there any foreign objects sticking to the outer inner pot, temperature sensor, or heating element?

4, 8, 15

Is the correct menu selected?

8, 10, 11

at the preset time.

Is the power cord plugged in properly or has any power failure occurred?

7

 

 

Is the timer set properly?

11

The control buttons won’t work.

Is the power cord plugged in properly or has any power failure occurred?

7

 

 

 

There is noise during cooking.

The cling sound is caused by the unit adjusting power usage. It is not a malfunction.

−

Water droplets remaining on the outside of the inner pot or the inner wall of the main body may

8

 

cause noise. It is not a malfunction.

 

 

The appliance smells of resin.

Is the unit new? The smells will lessen as the unit is used.

−

 

 

 

There are lines or connections

 

 

on the plastic housing.

These will not affect rice cooking and it is safe to use.

−

There are scratches on the outer

 

 

side of the inner pot.

 

 

Display is weak and the timer

The battery is weak. Replace battery. Contact Sanyo Fisher Service. 800-421-5013 or

−

setting can not be maintained.

visit www.sanyoservice.com

 

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Contents Ecjhc RiceCookerManual.qxd 6/7/07 950 AM Important Safeguards Precautions Do not pour water onto itContact Sanyo Fisher Service Immediately after operationDo not operate the appliance near flames or Wet areas Remove all foreign substancesNames and Function of Parts Steam VentLid Release For cooking riceCONTROLS/DISPLAY Setting the Clock Power Failure While the Unit is in OperationInsert the power plug into electrical outlet BUILT-IN Lithium BatteryCooking Rice Measure the rice correctly. Wash the ricePress the COOK/START button to cook Types of Rice and Keep Warm ChartLight Specifications Tips for Cooking RiceWith nutritious rice germ Model NoTimer Cooking Press the COOK/START buttonHOW to Cook Tofu To change the settings for Timer CookingTo view current time while using Timer Cooking Timer SettingsSet the steaming time using the MIN button SteamingPlace inner pot into the main unit Press the Menu button to selectSlow Cook Tips for Using Slow CookSlow cooking is finished Cleaning and Maintenance Heating Element and Temperature SensorMain Body and Outer LID Inner Pots and Inner LidsSymptom Remedy Symptom Possible CauseBrown Rice Mixed RiceTips for Cooking Recipes Pilaf Sweet RiceSushi Tofu PorridgePudding Slow Cook Makes 3-4 servings IngredientsObligations
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