New Media Technology Omnia ONE Multicast manual Appendix B Troubleshooting/Service/Warranty

Appendix B: Troubleshooting/Service/Warranty

Operational problems with the OmniaONE can sometimes be diagnosed using the RS-232 serial port located inside the top cover of the unit (NOTE: This is not the rear panel “RS-232 MODEM” connector) and a common terminal communications program. Detailed information about the Omnia's boot-up progress may be observed at this internal RS-232 port, as well as viewing of any error messages that may be encountered. This chapter explains the various boot up and error messages that may be encountered while troubleshooting the unit. We'll cover some basic troubleshooting techniques for isolating possible OmniaONE problems in the field, and also how to obtain help or repair service from Omnia.

To take complete advantage of this functionality, you only need a standard terminal program for DOS, Windows, or other operating system. It must be configured for a default baud rate of 19200, no hardware handshaking, and using a terminal emulation for VT100. At Omnia, we commonly use the Hyperterminal© program that ships with Microsoft Windows©, but you can use whatever program you are familiar with. Please see the examples below for how we've set up our connection:

Once these parameters have been entered and saved as a connection profile, they can be used to capture and display (and print) the output of the OmniaONE’s RS-232 internal serial port during boot up.

Diagnostic and Error Messages

OmniaONE Multicast - Use and Operation Manual – Version 0.90

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