TROUBLE -SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department
1.SYMPTOM: THE SPA WILL NOT OPERATE
a. Check to see if the GFCI breaker is tripped, or was not turned on. Reset the GFCI breaker.
2.SYMPTOM: THE CIRCUIT BREAKER OR THE
GFCI TRIPS WHILE THE SPA IS OPERATING
a. Reset the circuit breaker or the GFCI. If the cir- cuit breaker or the GFCI trips again, contact a qualified electrician for service.
3. SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter housing from the spa jet unit and clean or replace the filter.
b. The pump may have a foreign object stuck in the impeller. Contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
c. The pump may have a loose wire connection. Contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
4.SYMPTOM: THE PUMP HUMS BUT DOES NOT ROTATE
a. The pump may be jammed. Contact our cus- tomer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
5.SYMPTOM: THE PUMP IS NOISY WHILE OPERATING
a.There may be debris in the pump. Contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
b.The pump may have a bad bearing. Contact
our customer service department or, if your spa is no longer under warranty, you may also con- tact a local spa and pool service provider.
6. SYMPTOM: THE WATER DOES NOT HEAT
a. Make sure that the hydrotherapy spa is fully
covered with the spa cover. | The spa cover |
must be tight for the water to heat. | Set the |
air control to low. Set the temperature to the desired setting. The water will heat at a rate of 2.0°F (1°C) an hour. If you are using the spa indoors, and the room temperature is main-
tained at 70°F (21°C), it will take approximately 24 to 36 hours for the water to reach the set temperature.
b. If you are using the hydrotherapy spa outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time.
| Air T emperature |
| Heating T ime |
| 70°F+ (21°C+) | 24 to 36 hours | |
50°F to 70°F (10°C to 21°C) | 2 to 3 days | ||
30°F to 50°F (1°C to 10°C) | 3 to 4 days | ||
b.If the water still has not heated after four days, contact our customer service department or, if your spa is no longer under warranty, you may also contact a local spa and pool service provider.
c.If actual water temperature is lower that the set
temperature, and the Heat On LED indicator on the console is not lit, contact our customer ser-
vice department. If your spa is no longer under warranty, contact a local spa and pool service provider.
7.SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER
a.Check to see if the filter is in place. Clean the filter if it is dirty.
b.Check the chemical balance of the water. If the
pH is incorrect, the sanitizing agents will not function properly.
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