TRENDnet TW100-BRM504 manual Troubleshooting, General Problems, Internet Access

Page 70

Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the TW100- BRM504 and some possible solutions to them. If you follow the suggested steps and the TW100-BRM504 still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the TW100-BRM504 to configure it.

Solution 1: Check the following:

•The TW100-BRM504 is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the TW100-BRM504 are on the same network segment. (If you don't have a router, this must be the case.)

•If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus com- patible with the TW100-BRM504's default IP Address of 192.168.0.1. Also, the Network Mask should be set to 255.255.255.0 to match the TW100-BRM504.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

•Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.

•If the PCs are configured correctly, but still not working, check the TW100-BRM504. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

•Check the TW100-BRM504's status screen to see if it is working correctly.

Problem 2: Some applications do not run properly when using the TW100- BRM504.

67

Image 70

Contents TW100-BRM504 Broadband Adsl Router Table of Contents Overview General Problems Internet Access Multi-Function TW100-BRM504 Regulatory ApprovalsIntroduction TW100-BRM504 FeaturesInternet Access Features TW100-BRM504Security Features LAN FeaturesConfiguration & Management Advanced Internet FunctionsPackage Contents Physical Details Power LED Green Status LED YellowFront-mounted LEDs Rear Panel Procedure InstallationRequirements Power Up Check the LEDsOverview SetupTo Do this Refer to Using your Web Browser Configuration ProgramPreparation If you cant connect Setup WizardCommon Connection Types Type Details ISP Data requiredSetup Main Menu Home ScreenNavigation & Data Input Data LAN Screen LAN ScreenWhat Dhcp Does Using another Dhcp Server Using the TW100-BRM504s Dhcp ServerTo Configure your PCs to use Dhcp Password Screen Password DialogTCP/IP Settings Overview PC ConfigurationWindows Clients Using Dhcp Checking TCP/IP Settings Windows 9x/MEUsing Specify an IP Address Gateway Tab Win 95/98 Checking TCP/IP Settings Windows NT4.0 Windows NT4.0 TCP/IPObtain an IP address from a Dhcp Server Specify an IP AddressWindows NT4.0 Add Gateway Windows NT4.0 DNS Checking TCP/IP Settings Windows Network Configuration WinUsing a fixed IP Address Use the following IP Address TCP/IP Properties WinChecking TCP/IP Settings Windows XP Network Configuration Windows XPTCP/IP Properties Windows XP For Windows 9x/ME/2000 Internet AccessAccessing AOL For Windows XPOther Unix Systems Macintosh ClientsLinux Clients Fixed IP AddressStatus Screen Operation and StatusOperation Data Status ScreenSystem InternetButtons Connection Status PPPoE & PPPoA Data PPPoE/PPPoA ScreenConnection Details Dynamic IP Address Data Dynamic IP addressConnection Details Fixed IP Address Data Fixed IP address ScreenAdvanced Features InternetData URL Filter Screen URL FilterURL Filter Screen Current Filter StringsDynamic DNS Domain Name Server Trusted PCData Dynamic DNS Screen Ddns ServiceDynamic DNS Screen Ddns DataData Firewall Rules Firewall RulesFirewall Rules Screen Incoming RulesOutgoing Rules Incoming Rules Inbound ServicesData Incoming Rules Screen Outgoing Rules Outbound ServicesData Outbound Rules Screen Screen Data Services Firewall ServicesServices Add/Edit Service Data Add/Edit ServiceData Options Screen OptionsUPnP Schedule Data Default Schedule ScreenSchedule Time ZoneIP Address seen by Internet Users Virtual ServersVirtual Servers Screen Servers Connecting to the Virtual ServersData Virtual Servers Screen PropertiesRemote Admin Advanced AdministrationDiagnostics UpgradePC Database PC Database ScreenData PC Database Screen Data PC Database Admin Screen PC Database AdminPC Properties Entry Update SelectedAdd as New Clear FormBackup Config Config FileData Config File Screen Restore ConfigLogs Current Time LogsData Logs Screen Log DataSend to this Syslog Broadcast on LANServer IP Address Data E-mail Screen MailMail Notification Immediately Mail AlertsSend E-mail alerts Mail LogsPing Network DiagnosticsData Network Diagnostics Screen DNS LookupRemote Administration Remote AdministrationData Remote Administration Screen Access PermissionTo connect from a remote PC via the Internet Overview Using this ScreenRouting Routing ScreenLocal Router Configuring Other Routers on your LANData Routing Screen Static RoutingFor the TW100-BRM504s Routing Table Static Routing ExampleOther Routers on the Local LAN Entry 1 SegmentFor Router As Default Route Entry 2 SegmentUpgrade Firmware To perform the Firmware UpgradeInternet Access TroubleshootingGeneral Problems Problem 1 Cant connect to the TW100-BRM504 to configure itBroadband Adsl Router User Guide Specifications Multi-Function TW100-BRM504FCC Statement Regulatory ApprovalsCE Approval