Other Information
Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom | Check/Remedy | |
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I cannot eject the disc. | • Is the power cord plugged securely into the outlet? | |
| • Turn off the power and then turn it back on. | |
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Playback does not start. | • Check the region number of the DVD. | |
| DVD discs purchased from abroad may not be playable. | |
| • | |
| • Make sure that the rating level is correct. | |
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Playback does not start | • Are you using a deformed disc or a disc with scratches on the surface? | |
immediately when the | • Wipe the disc clean. | |
Play/Pause button is pressed. |
| |
Sound is not produced. | • No sound is heard during fast playback, slow playback, and step motion playback. | |
| • Are the speakers connected properly? Is the speaker setup correctly customized? | |
| • Is the disc severely damaged? | |
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The remote control does not work. | • Is the remote control being operated within its operation range of angle and distance? | |
| • Are the batteries drained? | |
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• Disc is rotating but no | • Is the TV power on? | |
picture is produced. | • Are the video cables connected properly? | |
• Picture quality is poor and | • Is the disc dirty or damaged? | |
• A poorly manufactured disc may not be playable. | ||
picture is shaking. | ||
| ||
Audio language and subtitles do not | • Audio language and subtitles will not work if the disc does not contain them. | |
work. |
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The menu screen does not appear even | • Are you using a disc that does not contain menus? | |
when the menu function is selected. |
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Aspect ratio cannot be changed. | • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN SCAN | |
| mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc jacket and then | |
| select the appropriate function. | |
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| |
• The product is not working. | • While “NO DISC” message appears on the display of the product, press and hold the 5 | |
(Example: The power goes out or the | button on the main unit for longer than | |
top panel key doesn't work or a | 5 seconds with no disc is inserted (reset function). | |
strange noise is heard.) | Using the RESET function will erase all stored settings. | |
• The product is not working normally. | ||
Do not use this unless necessary. | ||
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The rating level password has been | • While “NO DISC” message appears on the display of the product, press and hold the main unit's | |
forgotten. | 5button for longer than 5 seconds. “INIT” appears on the display and all settings will return | |
| to the default values. | |
| And then press the POWER button. | |
| Using the RESET function will erase all stored settings. | |
| Do not use this unless necessary. | |
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Can't receive radio broadcast. | • Is the antenna connected properly? | |
| • If the antenna's input signal is weak, install an external FM antenna in an area with good reception. | |
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