Main
Contents
Additional printer setup..................................................................15
Loading paper and specialty media.............................................49
Paper and specialty media guidelines.........................................63
Clearing jams.....................................................................................79
Understanding printer menus.......................................................92
Understanding printer messages...............................................142
Maintaining the printer.................................................................164
Administrative support.................................................................167
Troubleshooting.............................................................................170
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Safety information
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Learning about the printer
Printer configurations
Basic model
Fully configured model
Learning about the printer
Selecting a location for the printer
Understanding the printer control panel
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Additional printer setup
Installing internal options
Available internal options
Accessing the system board to install internal options
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Installing a memory card
Installing a flash memory or firmware card
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Installing an Internal Solutions Port
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Installing a printer hard disk
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Installing hardware options
Order of installation Installing paper drawers
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3
Removing an optional drawer
Installing an optional duplex unit
1 2
3
Removing an optional duplex unit
Attaching cables
Verifying printer setup
Printing a menu settings page
Printing a network setup page
Setting up the printer software
Installing printer software
Updating available options in the printer driver
Setting up wireless printing
Information you will need to set up the printer on a wireless network
Installing the printer on a wireless network (Windows)
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Installing the printer on a wireless network (Macintosh)
Prepare to configure the printer
Enter the printer information
Configure the printer for wireless access
Configure your computer to use the printer wirelessly
Installing the printer on a wired network
In Mac OS X version 10.5 or later
In Mac OS X version 10.5
Changing port settings after installing a new network Internal Solutions Port
In Mac OS X version 10.5 or later
In Mac OS X version 10.5
Setting up serial printing
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Loading paper and specialty media
Setting the Paper Size and Paper Type
Configuring Universal paper settings
Specify a unit of measurement
Specify the paper height and width
Loading the standard or optional 250-sheet or 550-sheet tray
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Loading the 2000-sheet tray
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Loading the multipurpose feeder
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Loading the envelope feeder
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Linking and unlinking trays
Linking trays
Unlinking trays
Linking exit bins
1 2 3 4 5
Changing a Custom Type <x> name
Paper and specialty media guidelines
Paper guidelines
Paper characteristics
Weight
Curl
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper
Storing paper
Supported paper sizes, types, and weights
Paper sizes supported by the printer
Paper and specialty media guidelines
Paper types and weights supported by the printer
Paper types and weights supported by the output bins
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Printing
Printing a document
Printing on specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
Tips on using labels
Tips on using card stock
Printing confidential and other held jobs
Holding jobs in the printer
Printing confidential and other held jobs
1 2 3 4
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Printing from a flash drive
Printing information pages
Printing a font sample list
Printing a directory list
Printing the print quality test pages
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
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Clearing jams
Avoiding jams
Paper tray recommendations
Paper recommendations
Envelope recommendations
Understanding jam numbers and locations
200 and 201 paper jams
1 2
3
202 and 203 paper jams
230 paper jam
Rear paper jams
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Front paper jams
231239 paper jams (optional external duplex unit)
Rear paper jams
Front paper jams
241245 paper jams
250 paper jam
260 paper jam
271279 paper jams
280 paper jams
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Understanding printer menus
Menus list
A number of menus are available to make it easy for you to change printer settings:
Paper menu
Default Source menu
Paper Size/Type menu
Configure MP menu
Envelope Enhance
The envelope conditioner significantly reduces the wrinkling of some envelopes.
Substitute Size menu
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Paper Weight menu
Paper Loading menu
Notes:
Custom Types menu
Universal Setup menu
Bin Setup menu
Reports menu
Network/Ports menu
Active NIC menu
Standard Network or Network <x> menus
Note: Only active ports appear in this menu; all inactive ports are omitted.
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Network Reports menu
Network Card menu
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup Network Card
TCP/IP menu
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup TCP/IP
IPv6 menu
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup IPv6
Wireless menu
Network/Ports Network <x> Net <x> Setup Wireless
AppleTalk menu
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup AppleTalk
NetWare menu
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup NetWare
LexLink menu
Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup LexLink menu
Standard USB menu
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Parallel <x> menu
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Serial <x> menu
SMTP Setup menu
Use the following menu to configure the SMTP server.
Security menu
Miscellaneous menu
Confidential Print menu
Disk Wiping menu
Security Audit Log menu
Set Date/Time menu
Settings menu
General Settings menu
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Setup menu
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Finishing menu
Quality menu
Utilities menu
XPS menu
PDF menu
PostScript menu
PCL Emul menu
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HTML menu
Image menu
Flash Drive menu
Help menu
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Understanding printer messages
List of status and error messages
Activating Menu Changes
Busy
Cancel not available
Check tray <x> connection
Clearing job accounting statistics
Close door or insert cartridge
Close finisher side door
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Insert Tray <x>
Install bin <x>
Install duplex
Install envelope feeder
Install Tray <x>
Install MICR Cartridge
Invalid Engine Code
Invalid Network Code
Invalid PIN
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Reattach bin <x> <y>
Reattach envelope feeder
Remote Management Active DO NOT POWER OFF
Remove packaging material, check <x>
Remove paper from all bins
Remove paper from bin <x>
Remove paper from standard output bin
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View supplies
Waiting
30 Invalid refill, change cartridge
31 Replace defective cartridge
32 Cartridge part number unsupported by device
35 Insufficient memory to support Resource Save feature
37 Insufficient memory for Flash Memory Defragment operation
37 Insufficient memory to collate job
37 Insufficient memory, some held jobs were deleted
37 Insufficient memory, some Held Jobs will not be restored
39 Complex page, some data may not have printed
42.xy Cartridge region mismatch
50 PPDS font error
51 Defective flash detected
52 Not enough free space in flash memory for resources
53 Unformatted flash detected
54 Serial option <x> error
54 Network <x> software error
54 Standard network software error
55 Unsupported option in slot <x>
56 Parallel port <x> disabled
56 Serial port <x> disabled
56 Standard parallel port disabled
56 Standard USB port disabled
57 Configuration change, some held jobs were not restored
58 Too many bins attached
58 Too many disks installed
58 Too many flash options installed
58 Too many trays attached
59 Incompatible Duplex
59 Incompatible envelope feeder
59 Incompatible output bin <x>
59 Incompatible tray <x>
61 Remove defective hard disk
62 Disk full
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Maintaining the printer
Cleaning the exterior of the printer
Storing supplies
Conserving supplies
Checking the status of supplies
Checking the status of supplies from the printer control panel
Checking the status of supplies from a network computer
Ordering supplies
Ordering print cartridges
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Administrative support
Using the Embedded Web Server
Checking the device status
Setting up e-mail alerts
Viewing reports
Adjusting Power Saver
Using the Embedded Web Server
Using the printer control panel
Restoring the factory default settings
Troubleshooting
Solving basic problems
Solving basic printer problems
Printer control panel display is blank or displays only diamonds
Embedded Web Server does not open
Solving printing problems
Multiple-language PDFs do not print
1 2
3 4
Error message about reading USB drive appears
MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Confidential and other held jobs do not print
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
Job prints from the wrong tray or on the wrong paper
Incorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
Tray linking does not work
LOAD THE SAME SIZE AND TYPE OF PAPER
Solving option problems
Option does not operate correctly or quits after it is installed
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1 2 3 4
MAKE SURE THE OPTION IS INSTALLED CORRECTLY
MAKE SURE THE OPTION IS SELECTED
Paper trays
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 2 3 4
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
Envelope feeder
MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY
1 2
CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS
1 2
Solving paper feed problems
Paper frequently jams
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Paper jam message remains after jam is cleared
Solving print quality problems
Isolating print quality problems
Blank pages
PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE
THE TONER MAY BE LOW
Clipped images
CHECK THE GUIDES
Gray background
CHECK THE TONER DARKNESS SETTING
Incorrect margins
CHECK THE PAPER SIZE SETTING
1 2
Paper curl
Print irregularities
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
THE TONER MAY BE LOW
THE FUSER MAY BE WORN OR DEFECTIVE
Print is too dark
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
Print is too light
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
THE TONER IS LOW
Repeating defects
R
Skewed print
Solid black or white streaks
These are possible solutions. Try one or more of the following:
MAKE SURE THE FILL PATTERN IS CORRECT
CHECK THE PAPER TYPE
THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Streaked horizontal lines
THE TONER IS SMEARED
THE PAPER PATH MAY NOT BE CLEAR
THE TONER IS SMEARED
THE PRINT CARTRIDGE IS DEFECTIVE
THE PAPER PATH MAY NOT BE CLEAR
Toner fog or background shading appears on the page
Toner rubs off
CHECK THE PAPER TEXTURE SETTING
Toner specks
Transparency print quality is poor
CHECK THE TRANSPARENCIES
Contacting Customer Support
Notices
Product information
Edition notice
UNITED STATES GOVERNMENT RIGHTS
Federal Communications Commission (FCC) compliance information statement
Temperature information
Noise emission levels
Static sensitivity notice
Laser notice
Laser advisory label
Power consumption
Product power consumption
Power Saver
Industry Canada compliance statement
Avis de conformit aux normes de lindustrie du Canada
European Community (EC) directives conformity
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Notice to users in Brazil
Industry Canada (Canada)
Taiwan NCC RF notice statement
Notice to users in the European Union
Notices
SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT
SOFTWARE LICENSE AGREEMENT
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MICROSOFT CORPORATION NOTICES
Index
Numerics
Symbols
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Q
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