Dell 01A, 21A, 23A, 4062, 41A, 43A, 4551, 4552, 4553, 4864, 5530, d03, dn, dn1, dn2, dn3, gd1, gd2, gm1, md1, mn1, n01, n02, n03, xn2 Solving print quality problems

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

•Load paper from a fresh package.

•Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

The paper path is not clear. Clear jammed paper from the entire paper path, and then press .

Page that jammed does not reprint after you clear the jam

Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

1Press .

2Press the arrow buttons until Settings appears, and then press .

3Press the arrow buttons until General Settings appears, and then press .

4Press the arrow buttons until Print Recovery appears, and then press .

5Press the arrow buttons until Jam Recovery appears, and then press .

6Press the arrow buttons until On or Auto appears, and then press .

Solving print quality problems

Isolating print quality problems

To help isolate print quality problems, print the print quality test pages:

1Turn the printer off.

2From the printer control panel, press and hold and the right arrow button while turning the printer on.

3Release both buttons when Performing Self Test appears.

The printer performs its power-on sequence, and then Config Menu appears.

4Press the down arrow button until Prt Quality Pgs appears, and then press .

The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message

remains on the printer control panel display until all the pages print.

5After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and

then press .

The information in the following topics may help you solve print quality problems. If these suggestions still do not

correct the problem, then call for service. You may have a printer part that requires adjustment or replacement.

Troubleshooting

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Contents

Main Contents Additional printer setup..................................................................15 Loading paper and specialty media.............................................49 Paper and specialty media guidelines.........................................63 Clearing jams.....................................................................................79 Understanding printer menus.......................................................92 Understanding printer messages...............................................142 Maintaining the printer.................................................................164 Administrative support.................................................................167 Troubleshooting.............................................................................170 Page Safety information Page Learning about the printer Printer configurations Basic model Fully configured model Learning about the printer Selecting a location for the printer Understanding the printer control panel Page Additional printer setup Installing internal options Available internal options Accessing the system board to install internal options Page Installing a memory card Installing a flash memory or firmware card Page Installing an Internal Solutions Port Page Page Page Page Page Page Installing a printer hard disk Page Page Page Installing hardware options Order of installation Installing paper drawers 1 2 3 Removing an optional drawer Installing an optional duplex unit 1 2 3 Removing an optional duplex unit Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing printer software Updating available options in the printer driver Setting up wireless printing Information you will need to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Page Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer information Configure the printer for wireless access Configure your computer to use the printer wirelessly Installing the printer on a wired network In Mac OS X version 10.5 or later In Mac OS X version 10.5 Changing port settings after installing a new network Internal Solutions Port In Mac OS X version 10.5 or later In Mac OS X version 10.5 Setting up serial printing Page Loading paper and specialty media Setting the Paper Size and Paper Type Configuring Universal paper settings Specify a unit of measurement Specify the paper height and width Loading the standard or optional 250-sheet or 550-sheet tray Page Page Loading the 2000-sheet tray Page Page Page Loading the multipurpose feeder 5 Loading the envelope feeder Page Linking and unlinking trays Linking trays Unlinking trays Linking exit bins 1 2 3 4 5 Changing a Custom Type <x> name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper Storing paper Supported paper sizes, types, and weights Paper sizes supported by the printer Paper and specialty media guidelines Paper types and weights supported by the printer Paper types and weights supported by the output bins Page Printing Printing a document Printing on specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held jobs 1 2 3 4 Page Printing from a flash drive Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Page Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Envelope recommendations Understanding jam numbers and locations 200 and 201 paper jams 1 2 3 202 and 203 paper jams 230 paper jam Rear paper jams Page Front paper jams 231239 paper jams (optional external duplex unit) Rear paper jams Front paper jams 241245 paper jams 250 paper jam 260 paper jam 271279 paper jams 280 paper jams Page Page Page Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings: Paper menu Default Source menu Paper Size/Type menu Configure MP menu Envelope Enhance The envelope conditioner significantly reduces the wrinkling of some envelopes. Substitute Size menu Page Paper Weight menu Paper Loading menu Notes: Custom Types menu Universal Setup menu Bin Setup menu Reports menu Network/Ports menu Active NIC menu Standard Network or Network <x> menus Note: Only active ports appear in this menu; all inactive ports are omitted. Page Network Reports menu Network Card menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup Network Card TCP/IP menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup TCP/IP IPv6 menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup IPv6 Wireless menu Network/Ports Network <x> Net <x> Setup Wireless AppleTalk menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup AppleTalk NetWare menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup NetWare LexLink menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup LexLink menu Standard USB menu Page Parallel <x> menu Page Serial <x> menu SMTP Setup menu Use the following menu to configure the SMTP server. Security menu Miscellaneous menu Confidential Print menu Disk Wiping menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Page Setup menu Page Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu Page HTML menu Image menu Flash Drive menu Help menu Page Understanding printer messages List of status and error messages Activating Menu Changes Busy Cancel not available Check tray <x> connection Clearing job accounting statistics Close door or insert cartridge Close finisher side door Page Page Insert Tray <x> Install bin <x> Install duplex Install envelope feeder Install Tray <x> Install MICR Cartridge Invalid Engine Code Invalid Network Code Invalid PIN Page Page Page Reattach bin <x> <y> Reattach envelope feeder Remote Management Active DO NOT POWER OFF Remove packaging material, check <x> Remove paper from all bins Remove paper from bin <x> Remove paper from standard output bin Page Page Page View supplies Waiting 30 Invalid refill, change cartridge 31 Replace defective cartridge 32 Cartridge part number unsupported by device 35 Insufficient memory to support Resource Save feature 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 37 Insufficient memory, some held jobs were deleted 37 Insufficient memory, some Held Jobs will not be restored 39 Complex page, some data may not have printed 42.xy Cartridge region mismatch 50 PPDS font error 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Serial option <x> error 54 Network <x> software error 54 Standard network software error 55 Unsupported option in slot <x> 56 Parallel port <x> disabled 56 Serial port <x> disabled 56 Standard parallel port disabled 56 Standard USB port disabled 57 Configuration change, some held jobs were not restored 58 Too many bins attached 58 Too many disks installed 58 Too many flash options installed 58 Too many trays attached 59 Incompatible Duplex 59 Incompatible envelope feeder 59 Incompatible output bin <x> 59 Incompatible tray <x> 61 Remove defective hard disk 62 Disk full Page Maintaining the printer Cleaning the exterior of the printer Storing supplies Conserving supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering print cartridges Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Using the Embedded Web Server Checking the device status Setting up e-mail alerts Viewing reports Adjusting Power Saver Using the Embedded Web Server Using the printer control panel Restoring the factory default settings Troubleshooting Solving basic problems Solving basic printer problems Printer control panel display is blank or displays only diamonds Embedded Web Server does not open Solving printing problems Multiple-language PDFs do not print 1 2 3 4 Error message about reading USB drive appears MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Confidential and other held jobs do not print PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT Job prints from the wrong tray or on the wrong paper Incorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER Solving option problems Option does not operate correctly or quits after it is installed CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 2 3 4 MAKE SURE THE OPTION IS INSTALLED CORRECTLY MAKE SURE THE OPTION IS SELECTED Paper trays MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Envelope feeder MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY 1 2 CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS 1 2 Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Paper jam message remains after jam is cleared Solving print quality problems Isolating print quality problems Blank pages PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE THE TONER MAY BE LOW Clipped images CHECK THE GUIDES Gray background CHECK THE TONER DARKNESS SETTING Incorrect margins CHECK THE PAPER SIZE SETTING 1 2 Paper curl Print irregularities THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY THE TONER MAY BE LOW THE FUSER MAY BE WORN OR DEFECTIVE Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS Print is too light CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS THE TONER IS LOW Repeating defects R Skewed print Solid black or white streaks These are possible solutions. Try one or more of the following: MAKE SURE THE FILL PATTERN IS CORRECT CHECK THE PAPER TYPE THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Streaked horizontal lines THE TONER IS SMEARED THE PAPER PATH MAY NOT BE CLEAR THE TONER IS SMEARED THE PRINT CARTRIDGE IS DEFECTIVE THE PAPER PATH MAY NOT BE CLEAR Toner fog or background shading appears on the page Toner rubs off CHECK THE PAPER TEXTURE SETTING Toner specks Transparency print quality is poor CHECK THE TRANSPARENCIES Contacting Customer Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Federal Communications Commission (FCC) compliance information statement Temperature information Noise emission levels Static sensitivity notice Laser notice Laser advisory label Power consumption Product power consumption Power Saver Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Regulatory notices for wireless products Modular component notice Exposure to radio frequency radiation Notice to users in Brazil Industry Canada (Canada) Taiwan NCC RF notice statement Notice to users in the European Union Notices SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b Page MICROSOFT CORPORATION NOTICES Index Numerics Symbols A B E F G H I M N O P Page Q R S T U V W X