3Com 1000 Returning Products for Repair

F-4 APPENDIX F: TECHNICAL SUPPORT

Returning Products for Repair

Before you send a product directly to 3Com for

repair, you must first be obtain a Return Materials

Authorization (RMA) number. Products sent to

3Com without RMA num bers will be returned to

the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

02/06/97

Regional Sales Office Telephone Number

3Com Latin America

Argentina

Brazil

Chile

Colombia

Mexico

Peru

Venezuela

3Com Mediterraneo

Italy

3Com Middle East

3Com Nordic AB

Denmark

Finland

Norway

Sweden

3Com Russia

3Com South Africa

3Com U.K. Limited

54 1 312 3266

55 11 546 0869

56 2 633 9242

57 1 629 4110

52 5 520 7841

51 1 221 5399

58 2 953 8122

39 2 253011 (Milan)

39 6 5279941 (Rome)

971 4 349049

45 39 27 85 00

358 0 435 420 67

47 22 18 40 03

46 8 632 56 00

007 095 2580940

27 11 807 4397

44 131 2478558 (Edinburgh)

44 161 8737717 (Manchester)

44 1628 897000 (Marlow )

Location Telephone Number Fax Number

U.S.A. and Canada 1 800 876 3266,

option 2 408 764 7120

Latin America 1 408 326 7801 408 764 7120

Europe, South

Africa and Middle

East

44 1442 438125 44 1442 435822

Elsewhere 1 408 326 7804 1 408 764 7120

Contents

Main 3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145 C A BOUT T HIS G 1 2 3 4 5 6 A B C D E F ABOUT THIS GUIDE Introduction How to Use This Guide Conventions Related Documentation 1 About the Switch 1000 Summary of Features Port Connections Switch Operation and Features Page Page Switch 1000 on Your Network Server Connections Network Configuration Examples Page Network Segmentation II Page Page 10BASE-T Ports 100BASE-TX Port LEDs Page Page Unit Defaults Managing the Switch 1000 Quick Start For SNMP Users Entering an IP Address for the Switch Page I S Configuration Rules for Fast Ethernet Configuration Rules with Full Duplex Page Installing the Switch 1000 Rack Mounting Stacking the Switch and Other Units Wall Mounting Powering-up the Swi tch Connecting a Redundant Power System (RPS) Connecting Equipmen t to the Console Port Connecting a VT100 Terminal Connecting a VT100 Terminal Emulator Connecting a Workstation Running SLIP 3 Methods of Managing the Switch 1000 Using the VT100 Management Interface Using Telnet Managing Over Th e Network IP Addresses Page 3-4 CHAPTER 3: SETTING UP FOR MANAGEMENT Navigating the VT100 Screens Screen Conventions To differentiate types of information, the VT100 screens use the following conventions: Keyboard Shortcuts Correcting Text Entry Setting Up the Switch for Management Logging On Page Switch Management Setup Page Page Logging Off Auto Logout M S T 1000 Setting Up Users Creating a New User Deleting a User Editing User Details Assigning Local Security Choosing a Switch Management Level Page Setting Up the Switch Unit Page Page Setting Up the Switch Ports Page Page Page Setting Up the Switch Database (SDB) The Database View Searching the Switch Database Adding an Entry into the SDB Deleting an Entry from the SDB Specifying that an Entry is Permanent Setting Up Resilient Links Configuring Resilient Links Creating a Resilient Link Pair Deleting a Resilient Link Viewing the Resilient Setup Page Setting Up Traps Setting Up the Console Port Page Resetting the Switch Initializing the Switch Upgrading Software Page 5 Virtual LANs (VLANs) What are VLANs? Benefits of VLANs An Example VLANs and the Switch Connecting VL ANs to a Router Page VLAN Configurati ons Page Page Setting Up VLANs on the Switch Page Page Setting Up VLANs Using Auto Select VLAN Mode Spanning Tree Protocol What is STP? Page How STP Works Page STP Configurations Enabling STP on the Switch Configuring STP on the Switch Page Page Page RMON What is RMON? About the RMON Groups Page Benefits of RMON RMON and the Switch RMON Features of the Switch Page 5-28 CHAPTER 5: ADVANCED MANAGEMENT About Alarm Actions About Default Alarm Settings About the Audit Log Page 6 Summary Statistics Port Statistics Port Traffic Statistics Page Port Error Analysis Page Status Monitoring Fault Log Remote Polling A Important Safety Information Page Power Supply and Fuse Sockets for Redundant Power System (RPS) RJ45 Ports Fiber Ports Linformation de Scurit Importante La Source de Courant et Le Fusible Socle Pour Alimentation Multiple Les Ports RJ45 Les Ports Fibre Wichtige Sicherheit sinformationen Stromversorgung und Sicherung Steckdose fr Redundant Power System (RPS) RJ45 Anschluen Glasfaser Anschluen B B-2 APPENDIX B: SCREEN ACCESS RIGHTS C - N I T Using the VT100 Interface Using the Switch Page Page Page Page Page E Physical Dimensions E-2 APPENDIX E: SWITCH 1000 TECHNICAL SPECIFICATIONS F Online Technical Services World Wide Web Site 3Com Bulletin Board Service 3ComFacts Automated Fax Service 3ComForum on CompuServe Online Service Support from Your Network Supplier Support from 3Com F-4 APPENDIX F: TECHNICAL SUPPORT Returning Products for Repair Regional Sales Office Telephone Number 44 1442 438125 44 1442 435822 Elsewhere 1 408 326 7804 1 408 764 7120 G Page Page Page Page Page I Numerics A B C D E F H I K L M Q R S T U V W Z 3Com Corporation LIMITED WARRANTY H S S TANDARD W W ARRANTIES E ELECTRO-MAGNETIC COMPATIBILITY FCC S VCCI S CSA S INFORMATION T